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I bought cars on second chance financing, the first week I had the car the finance manager Louis called me and threatened that if I didn’t bring the car back they were going to report the car stolen. I was dumb founded, the financing hadn’t gone through at first. Long story short, I had to get my temp tags extended, they canceled my registration. I’m driving a car that has been financed with no registration and expired tags. I wanted to give the car back I was told flat out by Linwood I cannot get my down payment back. After all is done I will have purchased 2 cars with them thousands of dollars in a down payment and was treated like a complete criminal.
Customer service and communication by this dealership is horrible. I submitted an anonymous review on another site and was contacted asking to remove review.
This is the worst dealership ever.
I think I’m contacting the State Board and Better Business Bureau.
NO DISCLOSURE; NO SERVICE AFTER THE SALE
I had a $242 surprise waiting for me when I took possession of my car because it was only then that I found out that the vehicle didn’t come with a 2nd set of keys. I have always gotten 2 sets of keys for my cars, and I gave them 2 sets for my used trade-in. By the time I find out there are no 2nd keys, I had already signed all paperwork for the loan. I later called the dealership after returning to see if the second keys had been located, and was told that they would “split it with me”. I was very angry about not having the missing keys disclosed to me, and the service-oriented OWNER HUNG UP ON ME. His philosophy was that he didn’t have to tell me the keys were not there; therefore he didn’t provide false information about the keys. (can’t you really lie by omission???) I feel this SHOULD HAVE BEEN DISCLOSED AT THE TIME THE DEAL WAS MADE, considering the cost of the key.
NEVER AGAIN. I wish i had read these reviews before buying here.
When visiting with my family last weekend, Chris told us we could pick any vehicle we wanted and they could have it on the lot the next business morning. Also – his dealership is giving a $6,000 automatic discount on any CX-9 we purchase.
After a week out the country I returned to Mazda of Roswell to buy my wife a CX-9.
Unlike last week…
– there’s only one variant on the lot, and if I wanted the one my wife chose – it’s out of state and would incur a delivery fee and additional mileage. What happened to select the one you want and it’ll be ready next day?
– the $460 ‘documentation fee’ (I HATE these) turned into $750
– the $6k automatic discount automatically became $4k.
This is completely misleading people. More accurately; lies.
Zero integrity, poor sales tactics and shameful financial negotiation.
Go somewhere else.