If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
I absolutely regret buying my car from this dealership. My nightmare is long and detailed, so I’ll hit the highlights. I found irregular paint (drips, scratches and overspray) within 24 hours of taking delivery of my new car. General sales manager Patrick blamed it on shipping damage that was NOT noticed by the dealership. So… shippers paint over their own booboos??
My car was repainted TWICE by Ashburn Collision Center. The first time the paint job looked as if they were training a blind person in the middle of a dirty field with a can of spray paint. After complaining to Ashburn Collision Center, they still didn’t get it 100% right. I just got tired of dealing with this nightmare. My first 3 weeks of owning my car, it was “at the shop” for 2 weeks.
The rip in the steering wheel while the car was out of my possession was just the icing on the cake. After arguing with Patrick’s replacement because he was “on vacation for 2 weeks” about fixing the steering wheel (yes they wanted to “fix” the tear… what does that mean… electrical tape??) it only took 3 times to get the new wheel on straight. At least the tech said he was sorry.
Here I am almost 2 months later and I’ve now noticed a paint chip that in the wheel well that was touched up with bright white paint. Wonders who did that?? My car is not bright white.
Patrick never did call to apologize about what happened with my car.
I don’t have any major complaints about Isaac our salesman. I mean he didn’t really have to sell us on the car. The Maxima sells itself. I just wish he hadn’t gone on and on about being concerned about his ratings on the Nissan survey once the whole car buying experience for me had soured.
You still want to buy a car from this dealership after reading my review? Look over every inch of the car in every light possible with a magnifying glass. You may be surprised with what you find.
***************
Edited to add that paint came off while washing the front bumper tonight!! Called Brown’s, talked to Patrick. Thumbs down to his I don’t give a $hit what has happened to your car after the sale attitude. Again still no apology. He even told me to not bring the car in tomorrow on a Saturday because he’d be “busy”. Heaven forbid you help someone after the sale.
You may have my money, but I’ll make sure I can deter everyone I can from buying any car from your dealership. Don’t worry… I’m taking the car to D and V to have it painted properly… $700 out of my own pocket.
This was the second Nissan dealership I visited in my search for a 2011 Xterra. I highly recommend this dealership to anyone. The quality of the service I received was excellent! They went above and beyond to meet my needs. They did not have the color Xterra I was looking for and within 24 hours they managed to get it there. They worked with me on a price that I was comfortable paying and at no time did I feel pressured or that they were pushy and only worried about a sale. John Omidpanah and Patrick Hall made the experience very positive in relation to the sale of the vehicle. To top the experience off, Michael Francella was very helpful when going through the Financing information. He explained everything to me in a way that helped me understand what it was instead of me sitting there being confused and overwhelmed by the paperwork. Once again I highly recommend this dealership to anyone in the market for a car!