When you’re looking for a used or new Lexus in New York, come to New Country Lexus of Latham, where outstanding comes standard. New Country is proud to be a top destination for Lexus sales, service and parts for our neighbors in Pittsfield, Albany, Saratoga Springs, the Berkshires, and Schenectady.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2009
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Vehicle make
Lexus ES
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Service Technician
Matt Shroper
My New Country Lexus of Latham reviewDishonesty, Lies and poor workmanship and they denied that it was their fault, because the problems were found a few weeks later. Heating systems don’t have trouble a few weeks later. I took the car to another, well referred Lexus dealership and was told that the car never should have left the shop. I had to pay to have my car fixed the right way. The customer service by the inexperienced manager there was beyond condescending.
A dealership is muck=h more than buying a car. It’s the overall experience, quality of service and honesty when it comes to repairs.
New Country Lexus does not meet the standards of a Lexus dealership and I would never have them come near my car again.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2008
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Vehicle make
Lexus RX
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Service Technician
Ed
My New Country Lexus of Latham reviewErik was okay John was great so was the service advisor Tim Q. Tim Q went out of his way to help me with my RX. I hear Tim is gone John is gone and so are other good people. I really don’t like what I hear about Jared running the place. It sounds like he is a bad person to work for.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2001
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Vehicle make
lexus
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Service Technician
bill cerqua
My New Country Lexus of Latham reviewMy car was making a noise that would come and go…This was driving me crazy:confused:
I spoke to the service manager trying to explain what was going on and after what seemed like endless questions john (the service manager) stated he had a good idea what was going on…He asked if I would mind going on a road test with his techniation to determin if what he thought was going on in fact was..I did and in no time we were parked in a parking lot off of the main road and bill and john were under the car repairing what was causing the noise.It turned out to be nothing more than a piece of plastic that was catching a wheel from time to time. They removed it and we drove back to the dealership trouble free. When we got back I asked what did I owe them and the response was…YOU OWE US NOTHING!!! Were glad to help…..I’m not sure about anyone else but I will not go anywhere but New Country Lexus for any future service or vehicle needs. These guys are top notch and you just don’t see customer attention like that these days enough.
Yes it’s true John and Bill are great, it’s to bad John is gone now and Bill is on his way out. Ever since Jared took over the company, it went to sh-t.All the good people left and soon sales and service will be no better than any body else. I will never go back now that John and Bill are gone.