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I couldn’t be more pleased with the way Basil handled the problems with my vehicle. The sales manager made sure I got a courtesy ride home and called me as promised with an estimate and a reasonable time frame for the repairs. I expressed my concerns that safety was a priority since I frequently have my grandson in the car. I instructed the service manager to make sure I could be confident that the vehicle was in good condition, as well as, addressing the current problems. When I picked my vehicle up, I was pleased to see that the service technician had taken precautions to insure the interior remained clean during the repair process. Repairs had been completed to my satisfaction and I was assured the vehicle had been gone over thoroughly and field tested for safety issues. My personal preference is to take my car to the dealership for maintenance and repairs because of the quality of the workmanship. The service department has consistently treated me with respect and professionalism. Will continue to use the Basil Service Department in the future.
I was very pleased with Michael Cross’s execellant service.His service was outstanding.He even transported my things from the trade in car to the new car.Ifound him to be so helpful in explaining things to me. He worked so deligenlty so that i could take the car that i wanted on the same day that a call was made to him. I would highly recommend Michael Cross and the Basil Ford staff to others. Thabk you. Geraldine Minter.
THE SERVICE WAS VERY GOOD AND ALL THE STUF WORK ON GETING
ME AND MY BROTHYER THE TRUCK WE WANTED. YOU KEEP UP THE VERY BBEST SERVICE. THANK YOU
Purchased 3 trucks from Mike in last 6 years- i went to him for new truck -he didn”t call me. I have been treated by him and dealership the way i would want to be everytime i purchased a truck. Keep up the great sales work.
After working out the details of the purchase of a Escape with the owner son Chuck, 12 hours before scheduled pick up time- I recieved a call stating the vehicle was sold by mistake! I was promised they would so call make it up for the mistake with extra’s if I selected a new model- I recieved a free oil change for the inconvience which all buyers recieve and a $300 dallor cargo option which was on the new model I selected. At the time of pick up the credit mgr. stated it was a common issue 2x- 3x a month..they sold the vehicle to another customer for more $$$..and then I find out from a neighbor- a co worker experienced the same issue..this is an everyday problem at this dealership! MOVE ON!
Tried to get prices and payments on a f-150 ,2 &a half hours later bob started getting some answers, me and my wife very frustrated at the time We spent there ,bob had the nerve to tell her to take a chill pill,going back to Chevys !!!!Basil sucks!!! Very customer unfriendly! Lost a sale
Liars. High Pressure morons running back and forth to the sales manager. Waste of time. They use all the old school tricks from the 1980’s sales handbook. I felt like I was dealing with Jerry Lunderguard from the movie Fargo. AVOID AT ALL COSTS.
I brought my vehicle in on a Saturday for a recall to be addressed/fixed. The recall had something to do w/the transmission, which was currently leaking transmission fluid. I also wanted an oil change. My husband called on Friday and they assured us that they could fix the problem on Saturday, but that it would take a few hours. We dropped off my Escape at 9-9:30 A.M. and waited to hear from them most of the day. When we hadn’t heard from them by 3PM, we called because they were closing at 4 or 4:30. They said that it was “all finished” except for one part that they need to order. In other words, it wasn’t “all finished” and they didn’t even call us to tell us that it wouldn’t be. They said it was drivable (they topped off transmission fluid), and that they part would be in first thing on Monday. Because I didn’t need a car on Sunday or Monday morning I opted to leave the vehicle at Basil so that it could be fixed. Come Monday, I called them at about 10:30-11:00 to find out the status of my vehicle. I was informed that the part did not come in as they had promised. Again, why did I have to call them to find this out? They should have called me. I really needed to run some errands, so I had to have my mother drive me there to pick up my car and then later drop it back off so that it could be fixed on Tuesday (huge inconvenience). Today is Tuesday and when I called this morning to see how long it would take, Brian, who had been handling my work, had another worker tell me that it would be most of the day. What? I thought, “It was all done except for one part.” They had already told me twice previously (Sat. and Monday) that they part would be in first thing in the morning and that it would be a quick fix. It is now almost 5:30 on Tuesday and I still haven’t heard from them. I plan on calling in a few minutes because they close at 7, and I need to arrange for someone to drive me to hopefully pick up my car. My husband and I both bought our cars from Basil and liked working with the sales person Leon, but this service department is unacceptable. Everyone that I have talked to about this cannot believe that they didn’t offer me a loner. My father-in-law also only buys Fords, but he goes to Town, and they have always provided a loner if the work took more than one day. My father deals w/DeLacey and he also hasn’t had any such problems. I will not buy a car from this dealership again.
The promised dealership birdogs were not honered. As a result they have lost repair work and car purchases. Before the sale they did everything they could to get one. The original vehicle was advertised incorrectly, so a second salesman found the car we were looking for.