‘I have given this dealership all 5’s because the staff was outstanding. They were the most professional staff I have EVER dealt with. Very courteous, very reasonable, and most of all, willing to go above and beyond to make sure I was well taken care of. I purchased a brand new 2011 Jeep Wrangler Sport and I couldn’t ask for a better vehicle. I’d like to THANK Huffines and I would HIGHLY recommend this dealership to anyone who is looking to purchase a vehicle in the state of Texas.’
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Visited this dealer for service, when existing my truck on the service drive I slipped on the wet painted slick floor and broke my elbow / arm and now require surgery. Thomas the manager originally said they would take care of it but later refused to step up to the plate and basically said I am on my own. I’m basically disabled now and can’t work because of the injure until I can have surgery. Is this how you treat your customers….
Update, Had surgery and recovered. My out of pocket expenses was tens of thousands of dollars. This destroyed me financially. Mr Huffines says in his commercials that they are family own and operated and will treat you like family. That is far from the truth, they didn’t even try to make this right. All I can say is run from this place. There reviews speak for the type of business this is. Thanks Mr Huffines and everyone involved.
went in for replacement on altenator, fixed same day.:)
I took my Ram 1500 to Huffines Dodge In Plano to have the front end looked at. (It was pulling and bouncing) They aliened the front end and wanted to charge $50.00 to balance and rotate the tires I declined the balance and rotation.
After picking up my truck I discovered it was still pulling so I returned a few days later and ask them to recheck it. They took my truck and I waited for over an hour just to be told they would not recheck it until the tires were balanced and rotated. They offered again to do it for $50.00. I declined again and took my truck to NTB where they balanced and rotated my tires (that came with my truck) for NO CHARGE.
I returned a few days later to once again have the alignment rechecked. I pulled my truck into the service entrance stood by my truck for about 3 or 4 min. no one came to assist me so I went inside stood aside 4 service techs. and no one greeted me I finally had to ask someone to help me. I then explained what I was there for and ask how long it would that and was told it would be about an hour. Almost four hours later the fixed my truck.