Welcome
to Honda Superstore of Joliet’s website. Here you’ll find all the information you need to make an
informed purchase of a new or used Honda car at our Illinois Honda car
dealership. We’re the best of the Honda dealers near Chicago, so stop by and
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WARNING: Do NOT do business with Honda of Joliet!!!
On September 10, 2011, my husband and I had stopped in to the Honda Superstore to test drive a Honda Pilot. We were considering a vehicle purchase but were not in dire need of a vehicle. As we began to look at the Pilot, Mr. Oren Ferguson approached us. From the beginning he was not very professional (no introductions, disorganized, slow moving, etc) but no the less, he took us on a test drive. It should be noted that the dealership allowed an employee to use the vehicle for personal errands. The car was disgusting – leaves were everywhere (he had moved trees/bushes), garbage, candy stuck to floormats, etc.
During the drive, Mr. Ferguson was rude and dismissive of any questions – maybe he didn’t know the answers?? – and kept stating that “we would know the everything we needed to before we left the lot with the vehicle”. Upon returning to the dealership and waiting a long time with our three young kids, we finally received an appraisal for our minivan (with 72,000 miles on it). We were shocked at the low ball offer and began to question Mr. Ferguson. He immediately became defensive and began yelling and screaming how ignorant we were for not having done our homework (blue book value)before coming in. We began to leave, when I decided to go into the dealership to find a manager – Andrew Brick. Although he was witness to Mr. Ferguson’s tirade (which was still going on – in fact, two employees were holding him back), Mr. Brick was completely useless.
On Monday, I decided to locate the owner of the Honda store, Horst Korallus. You may not be aware but many of the Honda stores in our area are owned by the Korallus family. Mr. Korallus was willing to listen – and for the first time since the incident – someone had apologized for what our family had to endure while car shopping. He assured me that I would hear from his son, Rick, and that Mr. Ferguson would be dealt with appropriately. Days later, I received a call from Mr. Brick, as well as from Rick Korallus, however, there was no real substance to the conversations since we were no longer willing to purchase a vehicle from them. F.Y.I. I was told that Mr. Ferguson was having some personal issues, which I guess was the excuse for his behavior.
Since this incident, I have researched the dealership to find that this type of behavior has occurred previously (do a search). Mr. Orin Ferguson is still on staff – UNBELIEVABLE – not sure what you have to do to get fired in a customer service field like car sales.
However, we are happy to say that we have purchased a Honda vehicle from the Naperville/Aurora Honda dealer. The prices and definately, the service is better!!!!!
STAY AWAY FROM HONDA OF JOLIET!!! I KNOW WE WILL!
I have been to the dealership couple of times before for oil changes. Last week on the 29th, my Honda Accord was having idle problem so I thought I would bring it in for a diagnostic checkup. I certainly was planning to fix the problem after they diagnose the problem.
So I waited from 1:45pm to almost 5:00pm. They diagnosed the issue to MAP sensor beyond limits and needed software update.
They gave me the car back at the end of the day and told me it was fixed. I paid $108. But after driving the car for five minutes it was the same problem, it could not hold the idle. I bought it back and asked them why they gave it back to me if the problem was not fixed and was it test driven by the mechanic? I did not get a clear answer to that question. When I asked to talk to the mechanic, it was denied and they said he was busy.
I waited until the next afternoon but no one called me. I called back to find out that there is another problem. The IAC valve is bad, which will cost over $200. I already paid $184.82
I am in the customer service business for over ten years and let me tell you that Kevin (Service Manager), need to attend customer service training classes. It is a shame that he does not even know how to talk to customers. When I mentioned that I was given the car without a test drive from the mechanic, he said, so what. It seemed like that either Kevin did not posses customer service skills. I did mention to Kevin that if the situation was not resolved fairly I might file a formal complaint to American Honda. His response was, that is okay, go ahead.
I live only 15 minutes away from the dealership and thought people would treat me with little respect and dignity. I would happily drive more than an hour to a Honda dealer if I am treated with respect and not over charged. And please understand that I will pay double the diagnostic fee of $108, if the service is pleasant.