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DO NOT BUY A CAR FROM M’LADY!!! They are dishonest, hide extra charges, don’t keep their promises, and when you call to complain, they don’t return your calls. Beware: the good reviews that you read are likely from buyers who were duped into writing reviews by M’Lady staff telling them they could be randomly chosen (by them) to win a $250 prize if they write reviews. (M’Lady even gives buyers a list of websites on which to leave feedback.)
Here’s my story: after making a deal for a certain price “out the door, with taxes, title, license and everything” on my Sentra, I received a bill several months later for additional taxes that the dealership had not paid. I made several attempts to talk to a sales manager or general manager (with no call back) and then I asked to speak to the owner (but I was denied). Finally, I wrote a letter to Jim M’Lady, the owner, to complain about my bad experience with his dealership and asked him to call me. Jim did call, but he said my “out the door” price did not include the taxes for which I was later billed, even though I had specified “with taxes…and everything”. During our talk, Jim revealed that other buyers had also complained about the additional taxes, but he still refused to do anything about it.
When I brought up the issue of hidden charges (which I had included in my letter) he said “we’re not talking about that; we’re talking about the taxes”–apparently, he didn’t even want to address that problem.
The only positive thing I can say is that our salesman was friendly, but I learned that he is no longer with the dealership. (Hmmmm…)
BAD, BAD, BAD. If I could have left zero stars I would have. Do NOT do business with M’Lady Nissan!
@font-face { font-family: “Times New Roman”; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: “Times New Roman”; }table.MsoNormalTable { font-size: 10pt; font-family: “Times New Roman”; }div.Section1 { page: Section1; } Jim M’Lady Nissan is the only place I take my cars for service. Ken Franchek is the most professional and knowledgeable service advisor I have ever dealt with. After buying 7 cars over a 17-year period, some new and some used, I can’t imagine having my cars’ service done anywhere else.
I was so very pleased with purchasing my car from M’Lady Nissan. I found the sales staff to be helpful and friendly and most importantly, not pushy. As I continue my car maintainance the service department is just as friendly and helpful. :)MK
It was a great overall experience. The people were helpful and friendly and thoroughly explained the whole process throughout.
I would recommend them to my family and friends and go back again and again.:D