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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
diego
My 21 Century Auto Group reviewHidden Fees… 54 complaints at BBB…
I and my wife were looking for a car advertised at $26,388 we made an appointment and went to 21 century auto group. When I arrived they showed us the car, however it had a sticker for $36,995 on the window. They tried to get us to test drive the car before discussing the $10,000 discrepancy between the advertised price and the window sticker. They told me that the advertised price did not include a $2400 dealer processing fee. They had also $900 other fees. They were also very rude and arrogant to me and my wife.
They use cars.com to lure people but they do not disclose the excessive fees.
We wished we checked their reviews at Yelp and other places online before we wasted our time. This is a horrible place !!!
They have very bad records;
– NJ Attorney General sued them in December 2013 for deceptive advertising and sales practices. Case No. UNN-C-0122-13, NJ Superior Court, Union County, Chancery Division, filed Dec. 12, 2013.
click here to see http://goo.gl/fKwsmK
– 21 century auto group has 54 complaints at BBB.
– many complaints at yelp http://www.yelp.com/biz/21st-century-auto-group-springfield
Stay away from 21 century auto group, you will truly regret it.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Oscar
My 21 Century Auto Group reviewBought a car from this place a few weeks back, beyond satisfied! in love with my car, couldn’t be happier.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Oscar
My 21 Century Auto Group reviewMy car buying experience was excellent at 21st Century Auto Group . All of the staff was friendly , and the whole process went smoothly . I look forward to coming back and buying another vehicle. I would highly recommend this dealer to anyone and everyone !!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Steve
My 21 Century Auto Group reviewI could not be more thrilled with the service I received while I was at 21 century auto group. Steve was the biggest help ever in helping me make a decision for what car would be best for my family and I. He even gave me a great deal on my trade in..I will definantely be recommending this dealership to all my friends and family!!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
johan
My 21 Century Auto Group reviewi am a first time buyer at 21st century auto group and i can say that i had outstanding customer service.My salesman Johan Diaz helped me in purchasing my chevrolet cobalt. he was very professional and answered all of my questions on the vehicle. i am for sure to return to the dealership and highly recommend it to someone else.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
oscar
My 21 Century Auto Group reviewgreat service here at 21st century auto group! Oscar was a great sales rep from the moment i contacted 21 century over the phone. Oscar was on point giving me the information on a car i was looking at and if he wasn’t sure of something he definitely did his research and got back to me quick.when i finally decided to purchase the CR-V at 21st century auto group he made sure i felt welcomed.exceptional representatives here i felt like a family not just another customer. will definately recommend this dealership!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Diego
My 21 Century Auto Group reviewStopped by this dealership just to look around and see if I liked anything for my daughter. Walked out of there with a 2009 BMW X5. My daughter absolutely loves it. I got a great price and the car is in great condition. Thank you 21st century auto group!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Greg
My 21 Century Auto Group reviewI went to go buy my daughter her first car for her 17th birthday. I wanted to get her a fairly new mercedes because they are like tanks but, didn’t want to spend the money considering it is her first car. My friend had recommened this place. I was instntly greeted as soon as I got to the door and helped on which car would be best for my daughter. I left with a mercedes-benz c300 completely happy and stisfied with my purchase and im sure you can bet my daughter is to!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Johan
My 21 Century Auto Group reviewI have been a customer of 21st Century Auto Group of New Jersey since 2008. During that time I have had nothing but superb customer serivce here. Kuos go out to my sales associate Johan, Who kept in close contact with me during the entire buying process and made sure I was tken care of, without hassle and headaches. There is a terrific support team here that understands the value of the customer and knows what service means. Thank you, Johan and 21st Century Auto Group..You do it RIGHT! Keep it up.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Steve
My 21 Century Auto Group reviewI have been buying my cars from 21st century Auto Group for the past 4 years. The whole staff is great to work with. Steve is a great guy he gives me a great deal every time I buy something new from him. I just bought 2 cas from him last week a 2011 BMW 535i and a 2013 Mercedes Benz C300. I got both cars and they were detailed and very clean and the mechanics went thru the cars and we went over everything together that I had concerns about and Steve made them fix everything I asked for. He was very helpful and got me in these cars right away. Joe the finance manager made the procss easy for me explained everything to me and I was on my way. They even registered both cars for me there. I didn’t have to wait at all. I would highly recomment them to anyone; I am actually bringing my daught there tomorrow to buy a new car. Thanks Steve and the staff for the great service you provide to your customers.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Igor
My 21 Century Auto Group reviewA couple of weeks ago I purchased from that dealership a pre-owned 2011 BMW X5 . The price for the car was very reasonable. I was really happy I could find a good deal! My overall experience of buying a car at 21st Century Auto Group was great! All the employees were polite, professional and friendly. I was also impressed by the size of the showroom and variety of luxury cars in it! I would recommend that dealership to anyone who is interested in buying a used car!
This dealership offers top quality service to their customers. I recently made a purchase of a BMW and was very content with the service that I received and how smooth my transaction was handled with my sales guy and with the service department. I would recommend this dealership to others without hesitation. The deals are unbeatable and even without the best credit, they approved my finance.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Greg
My 21 Century Auto Group reviewWe went to 21 Century Auto website and immediately found the car we were looking for at a fantastic steal. Even though my husband filed for bankruptcy last year, together, our credit was approved, We went to the dealership are were greeted by David. He immediately brought us a key and a tag and we took the car for a test drive. We confirmed we wanted the car after looking at it and making sure it was an investment we wanted to make. David printed out the papers, we signed off and we are so happy we have a way to get around. We share the car for work purposes but having a way to move around NJ is fantastic as most of us Jersians know, without a car your pretty much screwed. No HASSLE with these guys, great attitude and they really worked with us. All of the gentleman there are such nice people and we would refer anyone to 21. Really great experience!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mike S.
My 21 Century Auto Group reviewMade a recent purchase with this dealership and was really satisfied with their attention to detail and their customer service. Have visited several dealerships and although they can compete with great service, the best prices were definitely here at 21 century auto group. My rep Mike S, helped me select the perfect car with all of the details I expected my new vehicle to have. I was taken care of completely by these folks and the long purchasing process didn’t seem like a hassle. During the time I signed the financial documents, I was offered beverages and hung out for a bit in the nice customer lounge they had in the front while I waited for everything to be completed. I am happy with the purchase I made and simply here saying thank you to such a great team for making me feel important and helping me make a dream of owning a luxury car.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My 21 Century Auto Group reviewI heard about this dealership from a friend and decided to contact them myself. When I did, I called them and spoke to someone about a few of the different cars I was interested in looking at. She seemed confident about the information she was giving out so I went ahead and made the appointment to come in with my boyfriend. When we arrived a salesman by the name of Mike helped us and my boyfriend was able to test drive three of the different cars he was interested in. Although we didn’t leave with the car, I am very confident that my boyfriend wants to return to purchase the BMW 5 series. The staff was very friendly and I assure you that they will help you find a suitable car!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My 21 Century Auto Group reviewI heard about this dealership from a friend and decided to contact them myself. When I did, I called them and spoke to someone about a few of the different cars I was interested in looking at. She seemed confident about the information she was giving out so I went ahead and made the appointment to come in with my boyfriend. When we arrived a salesman by the name of Mike helped us and my boyfriend was able to test drive three of the different cars he was interested in. Although we didn’t leave with the car, I am very confident that my boyfriend wants to return to purchase the BMW 5 series. The staff was very friendly and I assure you that they will help you find a suitable car!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My 21 Century Auto Group reviewI bought the cleaniest 2005 GS300 Ive seen in a long time. The car is sweet, I got a good price. The salesman was nice and the rim shop they have did me right with some new shoes for my GS. Good look.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My 21 Century Auto Group review21st century really helped me out! My credit was a huge concern for me and when I had given them a call, they had reassured me that they could work with me to help me find a car based on my credit. After a long day of work, I was hoping to not spend hours at the dealership and thankfully I got what I had wished for. The salesman really new their information! Within a half hour they were able to offer me at least 5 different cars. Long story short, they were VERY helpful and friendly and I was able to leave with an affordable and beautiful Honda Accord! Thank you 21st century
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My 21 Century Auto Group review21 Century is by far the most organized and best priced dealership I have come across. The selection of cars this dealership has are varied and beautiful. From Luxury cars to good quality Nissans, all well taken care of and at amazing prices. I waited for this weekend to purchase my dream car because the dealership had a Labor Day sale going on. I purchased a BMW 7 series in black. BMW is my favorite brand. Brayan got me the best deal and dealt with me the entire time. It was a pleasure to work with this gentleman on my purchase. His great help and great deal worked out perfectly and I am very very happy.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My 21 Century Auto Group reviewI had been looking for a car for several months. Moving from the Elizabeth NJ area to Plainfield gave me the oppurtunity to check out different dealerships around NJ and I even looked at some in the NY area. New York city dealerships were pricey/sketchy/not good quality. Finally, a friend of my family mentioned that this dealership was located near the area I lived in so I decided to check it out.
I stopped by 21 Century Auto as a walk-in. Assisted right away by a dude names Diego, I looked at different cars. The dealership itself is real nice and the variety of luxury cars they have is very cool too. I saw different cars I liked but out of all of them, one stuck out. I test drove it, checked out the interior and exterior and the mileage was great especially for the asking quote.
The staff at this dealership is fantastic, from the reception to the salesmen, they all are great. Diego worked the numbers and I was blown away by the price I was paying! Amazing to say the least!
I am very much satisfied with this dealership and would recommend it to any person looking to buy a car that is luxury and in great condition for top quality and a great price. Ask for Diego!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My 21 Century Auto Group reviewI had been looking for a car for several months. Moving from the Elizabeth NJ area to Plainfield gave me the oppurtunity to check out different dealerships around NJ and I even looked at some in the NY area. New York city dealerships were pricey/sketchy/not good quality. Finally, a friend of my family mentioned that this dealership was located near the area I lived in so I decided to check it out.
I stopped by 21 Century Auto as a walk-in. Assisted right away by a dude names Diego, I looked at different cars. The dealership itself is real nice and the variety of luxury cars they have is very cool too. I saw different cars I liked but out of all of them, one stuck out. I test drove it, checked out the interior and exterior and the mileage was great especially for the asking quote.
The staff at this dealership is fantastic, from the reception to the salesmen, they all are great. Diego worked the numbers and I was blown away by the price I was paying! Amazing to say the least!
I am very much satisfied with this dealership and would recommend it to any person looking to buy a car that is luxury and in great condition for top quality and a great price. Ask for Diego!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My 21 Century Auto Group reviewI am not happy with this dealership, nor would I recommend it. The atmosphere lulls you into a false sense of security. The staff was so polite and had smiles on their faces. The sales person who sold me the car was nice and had just started to work for the dealership. However, remote key issued with the car didn’t work/ response from dealership “no problem when your registration comes in, we will order you’re a new one”. When the registration arrived, “we will order you a new key at your cost”. I ended up having to call road side assistance twice because the car wouldn’t start. Nest issue, the radio stopped working. I called the dealership. Their response, sure bring it in. 4 hours later, it’s the AMP your bill if we replace it will be $800. Everything that has gone wrong with the car is NEVER under warranty. I haven’t even had the car for 2 months. The kicker is I traded in my old faithful truck. Salesperson purchased it and is enjoying driving my truck while the one they sold me is slowly falling apart. My advice go to a dealership that is more concerned with customer satisfaction. I feel totally taken advantage of.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Tony
My 21 Century Auto Group reviewA friend had told me about this place. He had purchased a car there 2 years ago. At first, I was hesitant about buying a used car, thinking it ‘s gonna break done and cause me headaches and then no one will help me then. As I arrived at the dealership with my wife, I was amazed at the amount of cars they have. I looked around outside to get an idea of the shape and prices of their cars. I was shocked. I didn’t believe how mint the condition of the cars were and how reasonable the prices were. I then decided to go inside with my wife to look further. WOW what a showroom! Huge! there must have been about 30-40 cars inside or more!! Great condition and plenty to choose from. We already had our mind set on getting a mercedes c230. We figured its cheap and practical. The ladies at the desk greeted us with smiles and were very polite. They got us Tony, the salesman. He sat us down and asked us questions to see what we were looking for. By the time he finished, we was able to get us a better, upgraded car for just about the same budget we came in with. We ended up getting the mercedes glk 350. This made my wife really happy. While we were finishing up the paperwork, they were detailing the car. I was amazed when i saw it outside waiting for us. It looked like a brand new car. That made me happy. I will highly recommend this to anyone and everyone. Thank goodness i took my friends advice. I will be back again in the future.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
kamy
My 21 Century Auto Group reviewWhile in the market for a vehicle, we stopped by 21 Century Auto. We are a family of 4 and were looking for a reliable car in order to travel in just one car. The gentlemen at this dealership were fantastic, attentive and very polite. We were very pleased with the service and made our purchase here. We are truly excited to venture out together and feel this was a great move for us. Thanks 21!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
andrey
My 21 Century Auto Group reviewI recently purchased a vehicle with this dealership. There prices are very good and very happy with the service and staff of the dealership. They have a huge variety of luxury cars to chose from. I test drove 3 cars and found exactly what I was looking for. I couldnt be happier about how relax and easy going the staff had made it for me. I highly recommend this dealership and will be returning to buy more cars in the future.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Joe
My 21 Century Auto Group reviewI needed a new car and knew exactly what I wanted. 21st Century Auto Group had an amazing selection and actually had several cars for me to choose from. I researched tirelessly and knew what price I was going to pay. They actually gave me a better deal than expected. Everyone was extremely friendly & knowledgable and I left extremely satisfied. I have already recommended 21st Century Auto Group to friends and family and will continue to do so.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Jose
My 21 Century Auto Group reviewI bought my car in November of 2010.This was the worst dealer I have ever been too. I bought the car only because of the quality and price. The salesperson couldn’t make any decisions on his own. He must have gone to the “back room” 10 times to negotiate price and anything else I had asked. Oh by the way the salesperson kept telling me that the truck was in the back being washed and detailed even before I said I was going to buy it! Once he got the ok from the “back room” they brought me back there to talk to their “finance manager”. After the paperwork was left on his desk and I started with signatures I noticed the “negotiated price” wasn’t there. It was the original. They tried to put one by. Then I called him out on it and he said the salesperson never told him about the revised price. Then the salesperson was brought into the office and they had an argument right in front of me! By the way did I tell you that i was here for already 6 hours. When it was all said and done I got my price but they did sell me on a warranty company that is out of business. They gave me the paperwork and everything for this warranty company and a year later when I needed some work done I call them to find out they are out of business and the BBB had shut them down because of fraud. So I called 21st century and of course they don’t take responsibility. So after being there for over 6 hours it was dark out so they pulled the car around. It was a dirty mess. They didn’t do anything. Maybe they ran a hose over it but that was about it. No detail and no wash. I just wanted to get the h**l out of there. So a month goes by and trying to get a hold of the person that handles getting the permanent registration and plates was impossible. It actually ran over the month time they were to send it to me. They told me that If I got pulled over 21st century would pay the ticket. Thanks guys! Do your job correctly and this doesn’t happen. But hey. If your willing to deal with all of the BS that goes into buying a car, they do have the best prices around and the nicest cars. I’ve heard a lot of bait and switch stories and they are 100% accurate. It’s because 21st century is owned by russians. they buy the cars in russia for nothing and sell them in the US market. I used to have a friend that did this years ago. Enter at your own risk.
So sorry you had to go with this experience with us. We do try to negotiate prices with our customers so that both parties are satisfied. Maybe that day the sales associate and finance manager were not on the same page and for that I do apologize. I do not understand however why you would even mention the fact that “It’s because 21 century is owned by Russians” what is that supposed to mean? Are we stereotyping? Well I’m sorry to say but that is not the case with our dealership. We buy our cars from an auction just like any other honest dealership does. We try to accommodate our customers as best as possible, and if there is something we can do please feel free to give us a call.
You apparently not as intelligent as you represent yourself, because any cars that are board from Russia or outside the USA have to pass emission test.
By writing this angry accusation you showing your ignorance’s and lack of the intelligence.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Degio
My 21 Century Auto Group reviewNot sure why so many people are reviewing this dealership and saying that it isnt any good, Found the perfect car for the perfect price and couldnt ask for better customer service
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Anthony
My 21 Century Auto Group reviewAs a woman in search of a new car, so many sales men tried to scam me by selling me things that were our of my price range or packages that I didnt need and I couldnt deal with it anymore. I asked a friend of mine to come along with me and help me look for a car (he was a man). I cant exaggerate that the difference when dealing with salesman the experience changes completely once you have a guy with you. We stopped at several dealerships on 22 and on rt18 and finally ended up at 21 Century auto. These guys were fantastic and really made me feel comfortable. I dealt with Anthony and he understood everything i was looking for and didnt try and sell me any unessesary things. I test drove several cars and the prices were def. out of this world! I couldnt resist purchasing here. The service, the cars…the price! I couldnt be happier and I am very comfortable saying I would recommend this group to others!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Andre
My 21 Century Auto Group reviewThe staff at twenty first century was fantastic and I really appreciate the service they offered me and my family while shopping at their dealership. We purchased a pre-owned car with them and we are very satisfied with our choice and the price we purchased our vehicle for. Just writing this to say thank you for caring about your customers!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Anthony H
My 21 Century Auto Group reviewThey didn’t lie when they said that everything is more expensive in the city! I looked for cars out around my area and in different parts of NY and everything was ridiculously more expensive then the cars that I saw on the internet for NJ. So, I decided to go with my instincts and my budget and looked at dealerships in NJ. Came across 21ST Century and saw the perfect car online. Set up an appointment and made the trip. Everything was in order and the staff was great. Everything worked out perfectly to the most minor detail and the price I got my Audi for was unbelievable. Really liked this dealership and glad I took the trip!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Everyone
My 21 Century Auto Group reviewI bought a car from this dealer S500 4Matic. I originally went in there because i saw a couple of different cars on their website. When i went in to see those cars, I was told that those cars were not available because they were damaged and being shipped overseas. I decided to buy a S500 4Matic. I was made many promises that were not kept, like missing floor mats, scratches on the bumper that i had to go in 3 times to get fixed, missing shifter knob. Before i purchased the car, i asked them if the car had been in a accident they told me it was never in a accident. After i bought the car, i found out from my insurance guy, that the car was involved in a accident before. Very shady dealership!!!! Please do your research before purchasing anything from this place!
our customer service department many times try to get in touch with you and for a long time its was no answer , finally when you pick up the phone your was very nasty and not normal , we still willing to try to help you under condition you will be a normal human been,not acting like a animal…. thank you
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Anthony
My 21 Century Auto Group reviewBest dealership I have dealt with so far. Really content with the service I received and my wife and I are pleased with the decision of purchasing with this dealership. We had been looking for a car for several months now and had checked out different places in the NJ and NY area. Our search spread from going to dealerships to checking websites and looking online. One of the dealerships that popped up on my browser closest to the area in which we live (Westfield) was 21 Century. My wife and I checked out their webpage and were very happy to see several vehicles we liked and the prices were great. We called and set up an appointment with a rep and our expectations of the service were met if not exceeded. All of the sales reps we dealt with were polite, courteous and kept their promises. Our salesman, Anthony was of great assistance, together we found the perfect car and the price was fantastic. We shopped on Veterans day and while speaking with Anthony, I mentioned I was a US vet and he worked out even a better price then we expected to sign for. I just wanted to take a few minutes to let others know of our experience and how much we appreciate having the best customer attention. We are thrilled with our new car and happy to have something reliable and comfortable for our family. Thank you 21 Century and your staff.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Diego
My 21 Century Auto Group reviewOwning my own business, I understand the importance of customer service and what customers expect. I was finally ready to purchase my dream car and traveled to several different dealerships in search of the perfect automobile. I felt the need to review some of these dealerships in hopes that my opinion may help others out. 21 Century Auto Group was 1/6 dealerships I went to and probably my favorite, eventually the business I ended up purchasing with. My sales representative Diego was fantastic and very professional. He understood exactly what I was looking for and didn’t try and sell me anything in a hurry. I found an Auidi 2.0 T Quattro that I really liked. It suit me and when I test drove it, I knew it was what I wanted to go with. Diego worked out a fantastic price and in the end, I bought it and couldn’t be happier. This dealership has a wide variety of luxury cars, great prices, low miles, beautifully taken care of and the dealership itself is very nice. The paperwork and the entire purchasing process worked out great and didn’t take too long. I am extremely satisfied with my car and wouldn’t hesitate to deal with these folks again.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Anthony
My 21 Century Auto Group reviewReally enjoyed dealing with the staff at this dealership, they made the buying process simple and speedy. Called in they reserved the car I was interested in and set up my appointment. After test driving the car and really looking at the finer details, I decided it was the perfect car for me and purchased. Best deicison so far, very happy!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Arthur
My 21 Century Auto Group reviewAppreciate the help and attention I received by the employees at this dealership. When I called in, the receptionist was so polite and helpful. I expressed an interest in a car that I had seen online and she set me up for an appointment with a sales representative. Everything worked out great, I arrived and Arthur was all ready for me. Arthur helped answer all of my questions, I looked at several other vehicles and test drove 3 of them. I picked the first one that I had initially called about and Arthur helped work out the financial details. I really felt like this gentleman was caring and appreciated my business- would def. deal with this dealership again!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Anthony
My 21 Century Auto Group reviewReally happy with the service. Didnt decide on purchasing the car until a few times around and after checking out other place.Best price I found was here. The sales reps were etremly polite not just the first time but the second time around as well, very patient. Realized that the car I saw had everything I wanted and finally ended up purchasing for a fabulous deal. Best move Ive made so far when it comes to cars!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mark
My 21 Century Auto Group reviewDidn’t purchase my car the same day I stopped by the dealership but on my second visit, it was there and I knew it was the car I wanted. Mark was fantastic and really helped me throughout the process. The entire purchase wasn’t extremely long and everything was handled in a timely fashion. I appreciate the service I received and feeling of being an appreciated customer. Left my business card and will be recommending a fellow co-worker looking for a new vehicle to stop by and check this place out!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Diego
My 21 Century Auto Group reviewVery pleased with the service my family and I recieved at this dealership. Very polite, understanding and very attentive. Was offered to look at several vehicles and test drive them to find something that really suited us. Made a purchase and couldnt be happier to have made it with this great team!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Vinny
My 21 Century Auto Group reviewWhile in the market for a new vehicle, we stopped by 21 Century Auto. We are a family of 5 and were looking for a new SUV in order to travel in just one car. The gentlemen at this dealership were fantastic, attentive and very polite. We were very pleased with the service and made our purchase here. We are truly excited to venture out together and feel this was a great move for us. Thanks 21!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Diego
My 21 Century Auto Group reviewCame to this dealership as a recommendation from a family friend who purchased here, was really happy with the service my family and I received by the staff. Made the purchase of a 2008 BMW 6 Series and feel I got a fantastic package! Would def. deal with these gentleman again with any future purchases.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Aaron
My 21 Century Auto Group reviewMy sister in law was looking for a new car and previously, my husband and I had purchased with this delership. I never had a regret with my car and really looked forward to helping her find something with the same company, they didnt let us down. We dealt with Aaron who took the time to show us the vehicles in stock and answered all of our questions. We were very happy to have had this gentleman aid us in our shopping and about two weeks ago, my brother and his wife also ended up purchasing their BMW SUV with 21 Century Auto. Thank you to Aaron and the 21 team.
We are excited that you expressed your appreciation towards my dealership. If you have any question or concerns please feel free to call us!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
All
My 21 Century Auto Group reviewThe worst experience I have ever had in a dealership. After two days with the car, the AC went bad, found 3 oil leaks, rear TV was not working, and also the middle console was scratched up. 6 trips to the dealership after I bought the car, all they fixed was the AC. I had to spend $150 of my own money to get the TV fixed from Mercedes and which 21 century said they do not pay for. On my 6th trip, I was actually kicked out of the dealership because i suggested them letting Mercedes- Benz fix the car and they would get paid for. The OWNER was so rude that when I said I would get my lawyer, all he said was, ” we will see who has more money”. I recommend everyone pass this dealership without looking! Beware!
Our Customer Service Department has tried to reach out to you on many occasions to resolve these issues you are having. You have stated that the owner of the dealership was very rude BUT the way you was treating everyone at the dealership prior to your “6 visits” was unacceptable and uncalled for. We respect everyone and would like the same in return. You can honestly admit, on that day, both sides may have gotten out of hand (meaning even you!). We look forward to helping you out. Please feel free to call or visit the dealership to further help you out.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
A.H
My 21 Century Auto Group reviewI live in Miami but travely very often to the city for work and have a place there. I needed a car and a friend recommended this dealership. Arthur was a fantastic salesman and helped handle all of the paperwork with my even as I traveled back to FL, that was so helpful and really shows their comittment to customer service. I am very satisfied with my new car and the very reasonable price I purchased it for. Now having a vehicle of my own to commute in while in NY is so much easier and so much less of a pain. I’m glad my friend recommended this dealership and because of my experience, I would recommend it as well!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Mark
My 21 Century Auto Group reviewOK so I am the type of person that wants to give someone a chance before I judge them, even though I had read all the “Bait and switch” reviews here about these guys. So I found 3 ML350s in low $20k listed at this dealership. I called up at 6pm, checked all the stock numbers & all 3 were still there. I got up the next morning & traveled the 1hour 30min to the dealership arriving at 11am. Once inside we were told all 3 were sold between this time. LOL YEAH RIGHT !! (in the words of my wife to the manager “Thats BULLSHYT” ) So he then tries for the next hour to sell us one of the ML350’s he really had in stock. ALL were listed $10k higher and most were beaten up or had noticeable paint differences on body panels. My wife decided to politely inform the Manager of his disgusting business & marketing ethics, to be told that this doesn’t matter he is going to make it right by lowering the price on what he has. We walked out cut our losses and moved on, just be prepared for the same if you go here. Good luck !! PS ALL 3 CARS ARE STILL LISTED ON AUTOTRADER
We apologize for the misfortune you have encountered at my dealership. In sight, if you compare my inventory and autotrader.com, you will see that there is a delay when a vehicle is sold. On most occasions even my website will not reflect what has sold. Updates are done when the deal is complete, any paperwork trail will result in an incomplete deal thus resulting in an inaccurate inventory. We have recently hired a dealership consulting company to help us fix my websites and advertisements. If you are on still on the market, we have received a shipment of vehicles, including ML350s. Feel free to contact our Customer Service department at 1-877-609-0374
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ali
My 21 Century Auto Group reviewReally pleased with the service I received at this dealership. Professional, polite and reliable. Purchased a vehicle a few months ago and continue to be very happy with my decision. Would suggest it to others and have already recommended it to a couple of friends. Nice place to shop!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Arthur
My 21 Century Auto Group reviewPurchased a vehicle three weeks ago and couldnt be anymore satisfied with my decision to try this dealership reagardless of bad reviews. Great sales team, great inventory and very the process was dealt with professionally by Arthur and in a timely manner. Would purchase again and recommend others to stop by and see it for themselves.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ali
My 21 Century Auto Group reviewI made a purchase with 21 Century Auto Group recently which would be my second time purchasing with this dealership. This dealership has saved me the time of hassling through web pages looking for a vehicle at a great price because all of the prices I looked at on cars that interested me, were fantastic! Their sales staff is polite and courteous and take their time with each customer, or so at least they did with us. When my husband and I were looking for a car for our daughter, we both agreed the best move would be to go back to the dealership where we purchased our car: 21 Century. Ali was a great help and really met our expectations, we couldn’t be more satisfied and my daughter couldn’t be any happier with a reliable and beautiful car to drive. Thank you 21 century and the staff that makes it so great!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mr. Howe
My 21 Century Auto Group reviewI wouldn’t recommend any other dealership like I recommend these guys. 21 Century Auto saved me time, a hassle and money. I really liked the dealership itself, lots of cars, beautiful fish tanks and the staff is great. Purchased my vehicle with Mr. Earnest Howe and have to compliment this salesman on his professionalism and his attention to detail. Extremely satisfied I went to this dealership!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Diego
My 21 Century Auto Group reviewReally had a postive experience with these folks and would recomment this dealership to other people. I think some folks fasley review to taint their rep but I suggest you stop by and check it out for yourself. I purchased my 2009 Audi from here and love it!
I could not be more thrilled with the service I received while I was at 21 century auto group. Steve was the biggest help ever in helping me make a decision for what car would be best for my family and I. He even gave me a great deal on my trade in..I will definantely be recommending this dealership to all my friends and family!!