FEATURED SPECIAL LEASE: Closed-end lease for 2011 RDX 5 Speed Automatic (Model TB2H2BJNW) for $369.00 per month for 36 months with a $2,630.00 capitalized cost reduction available to customers who qualify for the Acura Financial Services Super Preferred or Preferred credit tier. Other rates/tiers are available under this offer. $2,999.00 total due at lease signing (includes first month`s payment and capitalized cost reduction with no security deposit; total net capitalized cost and base monthly …more
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Ibrahim Galabi
My Springfield Acura reviewAbsolutely the worst sale person. Lied about everything he could to make the sale. How could they hire a criminal to work for them.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Rich
My Springfield Acura reviewIF I COULD GIVE IT NEGATIVE STARS, I WOULD!
100% absolutely the worst buying experience in my life and this would have been my 16th purchase over 30 years! Bought a 2015 SS Camaro convertible here on 4/2/2016. Returned the car to this “dealer” two weeks later. I found out through suspicion, research, Chevrolet dealer and an independent estimate that the vehicle was involved in a major front end collision. The estimate to fix what had been “fixed” was $5,500! The most important finding was the frame of the car was bent from the first collision and never repaired, so the car was a ticking time bomb if it was in another accident!
We ran three VHR’s through Carfax, Autocheck and vehiclehistory.com. All reports came back clean, no accidents. The dealer claimed they “had no idea” that the car was in an accident! Bullshit! Any car dealer buying cars from auction has an obligation to inspect the vehicle both professionally and independently to assure the vehicle they’re selling is as advertised, no matter what the car history reports say! Found out when the car was in the accident, the owner at that time paid for damage repairs out of pocket, so the accident would never show on a VHR!
The dealership reluctantly took the car back and offered us first dibs on two more of the exact model, but with 3X as many miles as the original car. The original car had 6,300 miles on it, the other two “new” ones, 17K and 19K. The original car was $34,995, talked them down to $33,995. They offered me either of the two other ones at $32,440. So, for 6 hours of driving, tolls, gas, inspections, estimates, countless emails, countless phone calls, complete and utter aggravation and most importantly, possibly endangering the lives of me and my family had that car been hit in the same manner and one of us being killed, they offered me $1,555 off. are you F’n kidding me??? If I was twenty years younger, I would’ve been going to jail!
DO YOURSELF A HUGE FAVOR, DON’T EVER BUY A VEHICLE HERE FOR AS LONG AS YOU LIVE!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Ibrahim Galabi
My Springfield Acura reviewOn August 2010 we purchased a 2007 Mercedes GL450 from Ibrahim Galabi and Bill
Renau at Springfield Acura, in Springfield NJ. We were told that the vehicle had a
navigation system, and we needed to wait for the DVD, which they had ordered, for
the system to work. We were also informed that the vehicle had satellite radio and
we would need to subscribe in order to activate it and was Bluetooth capable, and
we needed to pair our phone with the vehicle in order to set it up. Upon returning
home we attempted to activate our satellite radio, only to be informed by the
provider that the car was satellite ready but did not have a receiver and that would
cost $200 plus installation. We also tried to pair our phone with the vehicle, when
we were unable, we called Mercedes and were informed that this vehicle did not
have Bluetooth capabilities. When we went to the dealership on August …2010 to
have the navigation set up in the vehicle, we were informed that it did not in fact
have a navigation system. We researched getting one installed through Mercedes
Benz and the cost would be $6000. Bill Renau, the general manager, informed us
that he would correct this matter immediately, and for the time being we should use
the vehicle that we had purchased until he could find a suitable replacement meeting
the specifications of the vehicle we believed we had purchased. On Septmeber 1,
2010 we spoke to Ibrahim Galabi, our sales representative who sold us the vehicle,
and he informed us that he was not able to get a comparable vehicle but was able to
secure a 2008 but it would be an additional $5000 out of pocket for us. They also
offered us $600-700 if we would be willing to keep the original vehicle. This setup
was a scam, a play off of the traditional bait and switch. We were sold a vehicle
which we believed met all of our required specifications, only to be informed after
we had paid for it, that it did not have the amenities we were looking for and that in
order to get those we needed to pay an extra $5000.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Sasha
My Springfield Acura reviewThe young guy was a typical sales guy right out of a comedy show. They should train him better. I could not trust him because you just knew he was not giving you his best price. Took us across and down the highway to show us new cars because they were not at the same lot. If you are selling new cars, then have them right there to look at! Ridiculous! After all that time, we walked out.