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Loan Star Motors is such a great place to buy a vehicle. I recently purchased a 2007 Chevy from this dealership. Thank you to the whole team, Josh, Ross and John for making my experience so quick and easy. In the past I have dreaded purchasing vehicles because of being pressured by the sales person. This IS NOT the case at Loan Star Motors. They treated me like family from the moment I pulled into the dealership. I would definitely recommend anyone to them, especially my friends and family! Thanks again LSM!!
Thank you sooo much to Josh and John at Loan Star Motors in Humble!!! I just bought my dream car from Josh! He worked with me for a week finding me the right car for the right price!! He was very knowledgeable about cars in general but especially about the cars at Loan Star Motors s lot! When we worked out the details he took me to John in finance! He immediately took charge and made me feel comfortable with my choice and my deal!! They were fast, friendly, and helpful!! Josh is in the internet department, so check them out online or ask for him in the store! Thank you again!!
What a surprise and a joy to find a used car dealer that sees their business as caring for their customer not just selling cars! After looking long and hard for a vehicle that would be reliable and affordable we had nearly given up. John @ Loan Star Motors worked with us and we were able to get our daughter a reliable car at a price we could afford. The quality of the vehicle and of the customer service was top notch. Even though we are in south Houston next time we need a car we will look here first!
I had been searching for a pickup truck for about 2 months. I went to several truck dealerships in the Pasadena area and was treated without respect and just seen as another commission. I decided to expand my options and search the Humble area. I came across Loan Star Motors and was instantly impressed with the service I received. Upon my arrival, I was greeted by smiling faces and friendly customer service representatives. Personally, I can admit that I am a very inquisitive customer. With that being said, they had patience and answered all my questions without hesitation. I was offered a great price for the truck of my dreams! From the beginning to the end, I was treated as an actual person. The respect I received was something I really valued. I would definitely recommend this dealership to anyone looking for a any kinda of truck as Loan Star Motors of Humble has more trucks for sale than any other dealer around. Overall, this has been the most pleasant truck buying experience I have ever had.
Loan Star Motors is the place to by your next car from. My sales experience was fantastic! Josh DeMasters has superb customer service and sales skills. You can see and feel the determination he had to ensure our purchase experience went well. You can also feel his passion and confidence for the inventory they have. John Bennett in finance was very professional something I have not experienced in a very long time. You could trust what he said and offered.
ABSOLUTELY EXCELLENT IN ALL RESPECTS! I purchased a Volvo XC90 and cannot say enough about the positive experience with the folks at Loan Star Motors. While I have purchased many vehicles in the past, I must say that this dealership is truly a class act! From the first call all the way to delivery, they were extremely professional and bent over backwards to be of assistance with my needs. Loan Star Motors truly epitomises what all vehicle dealers should strive to become and due to having exceeded all of my expectations, my 8 year old daughter and I are now the proud owners of a beautiful Willow Green XC90. Sending our heartfelt appreciation, thank you Loan Star Motors!
Loan Star Motors is a ROLE MODEL DEALERSHIP! Great company to do business with! Owner and all employees are very friendly and actually care about helping you and getting you in a vehicle – that’s the feeling I got every time I’ve been there. This is a role model dealership!
AWESOME EXPERIENCE, What I dread most about purchasing a car are the salesmen. They are usually very aggressive, pushy and tell tall tales to persuade me to purchase the car that my heart was not set in. Things changed for me at Loan Star Motors because my first purchase there was by far the best experience I’ve ever had (with a salesman and purchasing a car). Both John Bennett and Josh DeMasters let me work at my own pace without any pressure of time or commitment. The first car I picked, Josh gave me a quick overview of what I needed to know about the car. He then gave me the keys and walked away so that I can check out the car at my own pace. When I asked if I can check out a different car, he never showed me the impression that he was irritated or bothered with me changing my mind. It was extremely hot at 106 degrees, yet he simply gave me the keys, gave me quick overview of the features and left me with the car. I was glad I had the chance to check out the options so that I can make the purchase that my mind was set on. I told him what I wanted and that was when they both worked with me on price. At the end, Josh handed me the keys and gave me a thorough overview of all the features of the car. I was at awe with his knowledge and patience. Both of these guys were great to work with. They teamed up and gave me the best deal that I can ask for. They were honest, thorough, and very far from being pushy. I walked away without any buyer’s remorse. I was so pleased with my experienced that I came back 3 days later to purchase a truck for my husband. That deal was even better. Now we are both happy with our purchases. Thanks to Loan Star Motors staff for all you’ve done for me and my family.
What a FANTASTIC experience! We received a GREAT deal on a GORGEOUS truck! Josh was friendly, honest, knowledgeable and fast with the paperwork! The entire Loan Star Motors team was great! We will definitely buy from this dealership again! 🙂
I had been speaking and dealing with Mr. Bennett throughout the day and when we finally met face to face, he felt like family. I felt that he was honest through the entire sale, and as a woman purchasing a car…this is very important. I was always treated with the up-most respect and all of my questions and concerns were addressed. After the sale, we met with John Bennett who was charming and VERY knowledgeable about all of the options available in financing and coverage. If you are shopping for a good reliable vehicle, shop at Loan Star Motors on FM 1960 where they have many many nice cars, trucks, and SUV’s to choose from.
Great Experience I recently purchased my first car at Loan Star Motors. This was easily the most pleasant auto purchase experience that I have had. No pressure sales. The sales staff was very knowledgeable and courteous. Negotiating was positive and painless.
Great experience I bought a truck and a car all at once. This is actually the second time I’ve purchased from them. Josh was an excellent Salesperson, that applied no pressure and answered every question thoroughly… He was kind and provided the best service. I appreciated the entire experience. Usually the good experiences go quietly unnoticed…so I wanted to take a moment to let everyone know about my experience at Loan Star Motors.
Great Experience! If you are local to Houston, take a moment to check them out! We live locally and were in the market for a mini van that was a few years old. After dealing with several high-pressure dealerships that were overpriced in the area, we set up an appointment at Loan Star Motors. They were low pressure and very upfront about their vehicles and the communication was excellent. We ended up saving several thousand dollars and the van was priced well under blue book. It was clean and we were very happy with the transaction, we would recommend them to friends and family.
The service was incredible! I had just driven by and seen the truck I really wanted to purchase. I had just bought a smaller truck from a another lot three weeks earlier and I was given a “bad apple”. Z came out and greeted me and I told him my situation and he told me that he would love to work with me. He sat and listened very attentively to my venting and then said “Come in and let’s see what we can do for you”. Walked in the office and Josh then greeted us and again, very respectful and knowledgeable of the vehicles in the lot. Josh took a test drive with us and was very accommodating to my questions and assured me that if there was anything further that he needed to do to make the buying experience better, he would sure do it. Came back to office and met John and he worked on the paperwork and I left that night with our “dream truck”. I would indeed refer my many friends and family to Loan Star Motors. I truly believe I have created new friendships today and feel that if I ever need their assistance with the truck, that I could call them first!
LOAN STAR MOTORS IS AMAZING, I would like to say that Loan Star Motors is an EXCELLENT agency. I was a first time buyer looking for a vehicle for myself and my family. It was a pleasure to work with you all, and made mine and my family’s search for our vehicle comfortable and easy. We were able to get the truck we wanted for the price noone can compete with. I can honestly say that Loan Star Motors in Humble, TX is a GREAT distance from where I am (Carrizo Springs, TX) 7 hours from Humble TX. The feedback that I was getting about the preference of the truck we wanted was just everything that a person wants to hear especially when you don’t know what to except when your gonna buy a vehicle for the first time. I didn’t know anything about buying a vehicle and any question that i had they were able to answer without any hesitation. After everything was processed the only thing that was left for me to do was to go get my truck. When I did, I was very shocked with what I would be driving down the highway with. The staff always reassured me that I won’t be disappointed, and sure enough LSM Houston made it ALL happen. When I saw it in person for the 1st time, it was a completely different point of view of the entire truck. I felt “Starstruck”. I’m Very Very SATISFIED with the vehicle that I have it’s what I can say I’m EXTREMELY HAPPY with the the professionalism this company has. I’m very proud of this one of a kind lifted truck that I bought. I’d like to thank LSM for everything they were able to do for me and my family and I will be sure to recommend everybody from Carrizo Springs Texas to this dealership because I know they won’t let anybody down. They are what I can truthfully say reliable and dependable. LSM is what I can say AWESOME POSSUM!! 🙂 Thanks LSM Houston, keep up the great success.
Loan Star Motors is the truly the place to go!!! This is where excellent customer service was born. It is one of the best dealerships I’ve been to and trust me, I have dealt with all types of dealerships from Austin, Dallas, Houston, Port Arthur, etc. John, Josh and Nick are the real deal. They are friendly, professional guys willing to go the extra mile to ensure you get the car you deserve. Two weeks ago, I purchased a 2005 Black Acura RL from these guys and I have fallen in love with it. The car is beautiful and runs smoothly. From the moment I walked through the door to test drive the car until the moment I drove away in my car, they were there for me. Answering their cell phones immediately if I had a question even after I purchased the car. Let me tell you how good of hands you will be in if you go to Loan Star Motors. Literally 10 minutes after I had signed the paperwork and I was getting in my car to drive off for good, my back windows would not roll down, I was like “OMG, I can’t believe this is happening! Immediately, I jump out the car, let John know, which at this point was no longer his responsibility, but he takes a look at it anyway and makes a promise to me that he will get his technician to fix it. Needless to say, it turns out that the back windows were not broke; it was just a setting within the car that needed to be reset, but before John even knew that, he was already on the phone ordering a part to get it fixed. Stand-up guys, right! What was also pleasant about this place is they specialize in loans so they can help you get really great APR’s without you doing any of the work. Let me tell you America, don’t let the size of Loan Star Motors fool ya, they are a small dealership, but they beat out a big-time dealership any day. The point to all of this is get out to Loan Star Motors, talk with these guys, look at the inventory, tell them your expectations and let ’em do the rest. You’re in great hands. Period-end of story. Thanks John, Josh and Nick for everything! Cheers to the continued success of Loan Star Motors : ) – Brittnay D
Dear internet readers, here is my experience with Loan Star Motors, (mainly with Sales manager John Bennett)
– I was looking for a used VW GTI and I found one at this dealership and drove from Austin to pick it up. I also had a 2003 GTI for the trade in.
– John inspected my 2003 VW GTI with VIN 9BWDE61J734058185 for trade in, this car had 115K miles. here is the list of things John told me:
– The car is leaking oil
– The airbag light is on
– The front wheel has baring problems and he did not recommend me to drive this car back to Austin, he even said, he will hold the car so I can’t drive it back, he said it is a safety issue and the wheel can come out while driving.
– Front windshield is broken
and these are the issues I already knew
– suspensions are all bad, the car slides at the curves
– clutch has engaging issues and needs to be replaced soon
– all my tires are bold, you can’t pass the inspection
so under these conditions, we finalized the trade in value to be $2,700, to me this was a fair price as CarMax offered me $3K four months ago.
He told me too many bad things about my trade in car and he made me feel that I had to get ridoff it as soon as possible.
When we were getting ready to do the final paperwork and payment, they showed me the itemized $ numbers. There was a charge for $500 and it was for Dealership Fees. If someone does not pay attension, they will make you pay an extra $500 for nothing. I should have stopped the deal at that moment as this showed how “HONEST” this business is.
When I declined to pay $500 Delaership fee, they removed it without hesitation, if you don’t pay attension, you lost $500 and they made $500 right a way. They are really HONEST (!!!!)
Before i left, Josh forced me to write a review. Now, I understand why everyone on this WEB Site gave 5* ratings, they push you to write good reviews on the spot. They are really honest people eh?
I got the new 2008 GTI and left my 2003 GTI at the parking lot on Saturday.
On Monday, when I was looking at their WEB Side, I saw my car posted for sale for a price tag of “$9,950”
Come on guys, how can you try to sell a car you bought for $2700 and without a penny of extra expense try to sell it for $9950 in less than a day. What type of a business model this company has. Please look at the description of this car on their web side.
http://www.loanstarmotors.com/vehicle_preowned/vin/?vin=9BWDE61J734058185
Their description of the car is perfect. It looks like it is a brand new car. This car needs at least $3K of work to make it drivable without major problems.
John, what happend to all the negative things you told me about this car? There is no way you could have fixed it in less than 24 hours (next day was Sunday and no way they will find a place to have the car fixed)
John, where is your fairness and honesty, how can you present this car as a perfect car on your description.
Who is going to pay 10K for an 8 years of GTI with 5 speed and 115K miles, with lots of mechanical issues. Do you do the same thing for other cars you sell.
Do you always try to make 3X profit? If you do, I congragulate you, you are a really good busines man.
If you look at the reviews for this business at CarDelaerCheck, it looks like, they are HONEST and they sell CHEAP.
How can you talk about honesty when you do not have work ethics.
Do you think that people are stupid. They don’t know the value of the car they are buying.:mad:
A sad VW GTI lover from Austin, TX
They are NOT honest, they will tell you what you want to hear. They are OVER priced and they will put you under pressure.
The people at Loan Star Motors are very nice and humble. It was a comfortable deal with no pressure put on me, it was refreshing to know that there are sill honesty and professionalism when it came down to purchasing a car. Way to go Loan Star Motors, way to go. just another happy customer!!!
Great service, great guys that help you throughout the entire process which takes virtually no time at all , it is completely worth driving from hours away.Definitely, definitely going to recommend these guys for anyone who needs a vehicle, Loan Star Motors is the place to go to for your next car purchase.
Nick & Josh! Thanks so much for your patience, honesty, and professionalism. There are few honest car dealers anymore. It was a pleasure doing business with you. I appreciate you both and would be glad to drive the 4 hours to do business with you again.:)
I was looking at a 2009 Honda Accord that I saw on the intent. I went to Loan Star Motors, upon my arrival, I was approached by Josh who was very trustworthy and honest from the start, allowing me to test drive the car for any amount of time. When it was time to make a deal, he was very helpful and reasonable with the price. Helping me so I was able to purchase the car.
The finance department was unlike anything I have dealt with before, they shoot you straight, competitive rates, and many extended warranty options to pick and choose from. I was in and out of there in less than 45 minutes (RECORD BREAKER, USUALLY TAKES 3-4 HOURS ELSEWHERE).
Overall I am extremely happy with the transaction and the overall experience at Loan Star Motors of Houston North, and I would definitely recommend everyone that I know to buy their next vehicle from them as well.
Loan Star Motors on FM 1960 is the place to get your next vehicle!!! I would like to personally thank LSM of Houston North for their assistance with getting me into a vehicle. When I walked into the dealership, I had been in a rental car for two week’s because my personal vehicle had been broken down.I was very sad, I felt my only way to get around going forward would be to rent, which was costing me a lot of money. Loan Star Motors knowledgeable and courteous staff immediately showed me compassion and assured me that they would do everything possible to get me out of the rental and help me get the car I have always dreamed of having. They put me in a position to continue to provide for myself and my little one, and I thank you!:)
The people at Loan Star Motors were terrific to work with. They are not pushy, very upfront, and played NO games. Josh and John answered all my question and satisfied all my concerns. We bought 2 vehicles from Loan Star Motors and I wouldn’t hesitate to buy from here again. Thanks for such a wonderful experience, Doug Willey.
The best deals in the country here at Loan Star Motors,,,Nick, Josh and John are an amazing team to work with!! My wife bought the Red 05 Dodge without my say so. I was a bunch skeptical!! Now I am in hog heaven. I cannot believe the deal I got. Nothing like this deal in all the Midwest. I have been looking for a dodge truck for three months. I know my wife saved me $5k on this deal. These guys are very honest and like brothers. I will be back ,even though I live 1,775 miles away!!!!
Great sales staff, great service, these guys are veterans and know exactly what they are doing!!! I purchased my new/used ford F-250. the process was pretty smooth and considering the rush I was in to get to work, at no time did I feel that i was getting pressured or worked over. we worked together to get the best deal for the both of us. I have visited many other dealers in the Houston area, and by far LSM of Houston North has exceeded my expectations. I will recommend Loan Star Motors to everyone looking for a great deal and excellent service.
Loan Star Motors is the BEST in TEXAS…I shopped around for about a year in search for a f250. I found one that matched all my standards at Loan Star Motors. So I called and talked to John, and from the very get go, John bent over backwards to help get me in this truck. Never was he pushy or demanding. I drove 3 hours from Austin, and upon arriving the truck was exactly as pictured and advertised. Now I’m headed back to Austin in my F250 and would recommend Loan Star Motors to everyone in need of a new car or truck. Their selection is great, and their staff is even better. Thanks John!!!!!!
I got home on Sunday about 2:30 Am, I didn’t leave until Saturday @ 5 am. We had a nice trip coming back to California, the truck runs great and as expected from you guys “PROBLEM FREE”. Josh again thank you very much!!!! I’ll be sure to send my friends and relatives to you guys. Loan star motors “ROCKS”. I had thoughts about going all the way to Texas for this vehicle but Josh those put those thoughts at ease!!!!!
You’ll be seeing more of me in the near future!!!:)
I would Def. recommend everyone I know to Loan Star Motors, great selection of vehicles, honest and knowledgeable personnel, and will go out of their way to help you.
God Bless Loan Star Motors!!!
I just want to say, THANK YOU to the sales team over at Loan Star Motors. John was unbelivable at meeting my needs. Even in my delicate situation I was taking care of like I was family. I am a CHRISTIAN. I don’t lie. They really made me happy. If you are looking for honest, fair, caring group of business men, Give Loan Star a call. Josh will answer John will find you a car and if he can't Nick will go get you what you want. But i got to warn you, you will feel like family. Don- Houston, TX
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Great place to buy a car if you’re in the North Houston or Humble area. I started out looking for a used vehicle online, but it turned out to be a match made in heaven. LITERALLY!!! Bro. John, was an excellent salesman – He wasn’t pushy or tried to get me in a car that wasn’t what I wasn’t looking for. I ended up getting a good deal on a nice Volvo S70. OH Boy! You’ll love Josh! He’s really a great guy. I didn’t feel intimidated or rushed to make a decision. There’s no haggling, because their deals are so great you won’t have to bargain. I will refer many other friends and family to Loan Star Motors in the future. L Sams Houston, TX
John at Loan Star Motors made our car buying experience painless and successful. We purchased a gorgeous GTO and received honest answers and fair dealing on the purchase. If you are looking to buy an excellent used vehicle I would recommend looking at Loan Star Motors first. If they do not have what you are looking for, certainly talk to the owners, as they were receptive to finding whatever suits your needs. In an age where everyone tries to take advantage of you when purchasing a vehicle, the owners of Loan Star Motors maintain an honesty and professionalism rarely found. S.Thomas-Magnolia, TX
Over the past couple of years, we have had to replace a couple of vehicles for different reasons. Being new to TX, it was overwhelming due to the sheer number of choices. Thanks to the internet, preliminary searches were very easy. It was showing to to various places that was the deciding factor. After looking at Loan Star Motors online and looking at the vehicle, we decided to make the trip up from South Houston. From the time we arrived to the time we closed on the car, it was a first class experience. I highly recommend anyone searching for a quality car and even more, somewhere that will treat you with respect and honesty, Loan Star Motors is the place. Kudos to John for making this experience a pleasure and professional! Many Thanks. Houston, TX-01/18/2020 J&CWhite
I bought a Nissan Tital from Loan Stat Motors. The car was represented very accurately and honestly. John, the contact person that I dealt with following my several phone calls, was a true gentleman and the transaction proceeded smoothly. I would definitely do business with Loan Star Motors again! I wish more financial decisions were as quick and easy as this one. Regards, SMcmillan – Sugarland, TX 11-02-2009
The folks at Loan Star Motors are amazing! Very friendly and great customer service, not to mention an awesome deal on my new ride! I will refer all of my family and friends to this dealership for years to come! Kelly S. – The Woodlands, TX—10/28/09
Dear John,
It was such a pleasure to work with you and your team at Loan Star Motors. I got the car that everybody loves. I believe this is one of the best decisions I have ever made. Thank you so much. I have good connections of people in the Humble area who are currently looking for clean quality cars. I will certainly recommend LSM of Houston North to them. Craig T. – Kingwood:), TX —11/03/09