Courtesy Nissan is a great place to go when you’re looking for a fashionable and impressive Nissan to help you conquer the streets around Dallas. Our representatives acknowledge the variety of interests our valued customers have, and they strive to provide an incredible selection of both new and used cars to make them happy. Step into our new Nissan inventory and you’ll be amazed at the assortment of models we offer. From the stylish Altima with high popularity to the sporty and fearless 370Z, we’ve got plenty of choices to match different lifestyles. If you’re looking for a used car with performance you can rely on, you’ll se surprised at what we’ve got for you as well.
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On October 21, 2013, I brought my 2007 Infiniti M35 in for an oil change. Although I live in uptown Dallas, I drove my car several miles to Courtesy Nissan because I believe in having my vehicle serviced by an Nissan dealership rather than an independent auto shop. When I began driving, years ago, I chose Nissan/Infiniti as my preferred car manufacturer and I have remained loyal to that particular brand to this day, disregarding the inconvenience and expense of travelling twenty or thirty miles to a familiar Nissan dealership. Following the oil change on the 21st, I noticed a lag in acceleration on my way home. Not one to worry needlessly, I parked the vehicle in my garage until I left for work the next morning. When I returned home from work, I noticed a large amount of fluid on the garage floor. Inspecting the undercarriage, I discovered the vehicle was hemorrhaging oil.
I knew it was too late to call the service department immediately, so I spent a rather sleepless night waiting for the dealership to open. When I called at 8:00 am on 10/23/2013, I explained to the service department that every drop of the oil in my engine had been completely drained. I am more than familiar with the mechanics of a car’s engine, and I had already discovered the oil leak was due to an improperly secured oil drain plug. (I have pictures of the condition in which my car was returned to me.) The service representative I spoke with, Carey Lindsey, suggested I drive the vehicle to the dealership. I refused, pointing out that the damage done by his service department was potentially irreparable and I needed the car towed.
A tow was issued rather quickly and I would say the driver left my residence around 9:30 that same morning. Around 11, Carey left a voicemail for me stating that he pulled it in and discovered “there was oil on the dipstick.” Oil was pretty much on everything, it leaked everywhere. But he failed to clarify if the dipstick was hitting oil inside the engine. It was not. I checked that first, anyone would. Then, stuttering through the rest of his message, he said it could “possibly be a gasket or the oil filter,” when he and I both know it was nothing more than negligent replacement of the drain plug. Although he promised to give me an update, I took no comfort in his assessment or his unfounded and untested prediction that no damage had been done to the engine. Several hours later, with no update from Carey or Nissan at all, my anxiety began to rise and I finally called the service department. Carey nonchalantly stated that my car was ready, as though I should have known the entire time that it could be picked up whenever I felt inclined. He made no attempt to explain or apologize for having failed to follow through with his promise to update me as soon as he had reached an absolution for the issue, and, underscoring his lack of professionalism, he never once expressed concern for how I might get to the dealership. Shockingly, after I got to the dealership, no one offered a breakdown of the services that were done to ensure the vehicle’s engine was performing at an optimal level. To his credit, Carey apologized for the inconvenience, stating that nothing was wrong with the vehicle, but he failed to document exactly how he concluded the vehicle was in excellent working condition. Knowing that I keep my car immaculate inside and out, Carey made sure to point out that the undercarriage and engine were thoroughly cleaned. The cleaning was also listed on the invoice given to me at the time of pickup.
When I returned home, I noticed oil still dripping from the engine. I took it to another shop and after putting it on the lift, I was disgusted to see that the undercarriage was saturated with oil. I was very disappointed to see that the engine splash cover was cut to expose the oil pan. Instead of taking the time and care to remove the cover properly, the service department took it upon themselves to damage my car in order to fix the sloppy and unacceptable error they made in the first place. The only response I have received a text message from Carey when I requested to speak with a manager only stating the following:
“Mr. Patel I was called into the office today about the oil issue. I apologize that we did not clean under carriage very well. If you could bring it back I will get it cleaned up for you. And by the way I offered to give you supplies up clean your garage are reimburse you but you stated in your letter that we never offered pay you sorry for the franker. I accidently sent it with out correcting my grammer,” First, of all I have never sent you or dealership a letter. Second, I could careless about the oil in my garage. Third, I would not bring my car to your dealership due to your lack of concern of personal property and not taking responsibility of your action. Let me come to your dealership empty your personal car’s oil drive it 30 miles and give it back to you and let’s see how you feel. Mind you I paid for this service is not settling with me at all.
After calling back to have the situation rectified, I was told a supervisor by the name of Daniel McClure would call me back that same day. Four days later, I have heard nothing from McClure or anyone with Courtesy Nissan. This facility does not deserve to bear the Nissan brand. After the fact, I have looked up reviews on Goggle, Yahoo, Dealer Rater and other review site seems to be an ongoing issue at this location and with this letter I hope others will understand my frustration and avoid using them for anything. I have everything documented as will as pictures showing the oil all over the engine knowing just a matter of time before I am left with a damaged engine.
I was really pleased with Felicia as she was so efficient, friendly, helpful and thoughtful. She is a real keeper!! Thank you for having such an excellent employee.
Was actually impressed with the online scheduling and with Mark Bailey. Mark and the service department did a great job and actually improved my impression of Courtesy Nissan.
Mark Bailey always makes sure everything is alright before you get the vehicle back from service. Excellent customer service. He is why so many satisfied customers come back to buy and to get service! Clone him!
Great place to buy a car…my salesman(Howard) was very helpful and made my experience worth the wait. I visited several other dealerships and got the run around. Howard told me to come out to Courtesy and he would put me in the car. He exceeded my expectations and I got the car that I wanted .You guys have earned a customer for life. Thanks
Everyone was great and eager to help. I dealt mostly with Luis and Rino, both were so helpful and great! Even while I was waiting, people came up to me and made sure that I had everything I needed, everyone was so friendly. This was the first time I was buying a car by myself and was not sure of the process, but everyone made me feel at ease. It was truly a great experience!
Our salesperson was a great and made sure we were satisfied with the car. He was on vacation the day we came to pick up the vehicle but he came in any way to make sure the delivery was done right.
We were treated very nice by the sales consultant; he explained all features of the Murano. He was very patient with our questions about the vehicle. The business consultant would explain the process and gave us options to consider for the Murano. We were in and out in 2 hours, which was amazing!
I first contacted my Salesman Angel Gonzalez by internet to set up a test Drive on a Monday evening. I showed up and was immediately greeted by both Angel and the manager over internet sales. We immediately went to test drive the vehicle. After returning back from the test drive Angel asked what he could do for me and I replied let me contact you in the morning because I was going to a few other dealerships. He accepted my comment and didnt try to pressure me into buying the car that evening. I contacted Angel the next day via email and told him that I would be interested in purchasing the vehicle. I asked Him to send me the out the door price and he did so very promptly. There were no hidden fees like at some other dealerships. I then instructed him that I would need financing and filled out the online credit form.(Mistake on my part). I imediatly got an email back stating that everything was good to go and wanted to know when I could come in to fill out the paperwork. This seemed strange because there is no way they submitted me to lenders that quickly. I questioned the email and asked if everything was “good to go” then what intertest rate was I getting. I got an immediate response stating that Angel was going to find out from the Finance Director. He sent me back an email stating that the finance director wanted to speak with me and would be calling. Someone did call but I was unable to take the call because I was working the person did not leave a message(very unprofessional in my opinion). I sent Angel an email back asking him to have the finance director contact me via email since this was most convenient for me. I never received any email from him. After getting off work and on my way to class that night I attempted to contact the finance director, it took 3 attempts throughout my evening to get a hold of him. Once I got a hold of him he acted like he didnt know who I was(Remember he told my salesman he needed to speak with me) after establishing who I was and him fumbling through my file, I was told I had excellent credit. I asked what my interest rate was going to be and he said “I can get you 8.25 percent” I told him thats not a good rate. He then asked what I thought was a good rate. I told him 5.25 percent was a good rate to me. He told me the only way he could get it that low is if I put down a down payment equal to the ttl. I told him that I wasnt putting any down payment down and asked if 8.25 was the best rate he could get he reluctantly said he could get 7.25. After having this conversation i realized he was basing my rate off my credit score and had not submitted me to any lenders. Come to find out they were going to finance me through Nissan. This is what I would recommend for anyone visiting this dealership, contact your local credit union and get a loan quote through them. This is what i did and ending up getting a much lower rate than the 7.25 they were trying to give me. I instructed Angel that I would be in on Sat to sign the paperwork and take delivery of the vehicle, he was nice enough to hold it for me. I instructed him to have all my paperwork ready for when I showed up on Sat and he said he would. I had my credit union send over the draft instructions to the finance dept at the dealership and even had my loan officer verify with one of the guys in the dealerships finance dept that the fax was received. I showed up on Sat and was greeted by Angel he did indeed have all the paperwork he was responsible for ready. I read and signed all the paperwork within about ten mins. He then told me that I needed to see finance to sign some paperwork and I was asked to wait. I sat in their waiting room for 20 or 30 mins before I was greeted by the same Finance director I spoke with on the phone. He asked me “7.25 right” referring to our last conversation. Guy didnt even know that I wasnt financing through them. I answered him and told him NO I have my own financing. I told him that he should have the draft instructions. He told me he couldn’t find the fax, and then had the audacity to ask what my interst rate was with my credit union. I simply told him “Alot less than what you could get me”. I ended up having to call my credit union and get them to fax over the instructions again. I asked why he couldnt call his employee to ask where he put my paperwork and his answer was because his employee didn’t come in until noon. He then preceded to pull out all the blank forms to print out. I do understand that some of these forms couldnt be printed out until I showed up but they could have atleast put hte blank forms in my file to save the time of this dude searching through his desk for all the forms. After spending 40+ minutes with the finance director I was finally ready to leave. Bottom line is my sales person was one of the better ones I have come across, and the finance dept as a whole is unorganized, deceptive, and unprofessional in my opinion. I would suggewst buying from this dealership only if you have your own financing. I plan on sending a letter to the GM at the dealership letting him know about my overall experience at his dealership.
The service writer was nice at the onset but failed to explain what was being done and there were unexpected charges. There was no follow-up after I called and left message. The one problem was never diagnosed. I had to make two trips because I was not told that the diagnostic machine to do the inspection was not working. GOOD LUCK!
:(:mad::(:mad::devil(:devil(
I leased a new Nissan Maxima 2010. The salesperson was reasonable and I agreed on a deal for the lease. So far so good. Then starts the documentation and finance office involvement where I was tricked into paying $920 more on the lease.
All key factors of the deal were altered – 1) Monthly Cost, 2) Lease Term & 3) Residual value.
1) $395 were added to the contract as ‘Lease termination charges’ – without explanation and disclosure.
2) The lease term was changed from 39 to 36 months and $540 added to my lease under the pretext that I would save some money. I soon realized I was tricked. If 36 months is a better lease, why does the salesperson sell 39 months and then finance changes the terms to confuse the customer. Neat trick. But a person with some common sense can make out pretty soon.
Once I realized I was tricked I discussed the issue with the salesperson, finance & management. I wasted 2 hours discussing with various people. Finally the manager tried to strike a deal – I would be refunded some money ‘ONLY AND AFTER IF I PROVIDE AN EXCELLENT FEEDBACK’. No promises and no Checks until the feedback is done. Is this called blackmail? (maybe that is too strong a word, but I could not think of any other word to express what I felt).
As stated above, the salesperson was good, but is of no use if he cannot get the deal thru with the terms negotiated. He passed on the fault to the ‘management’.
As a loyal Nissan customer for the last 12 years, I did not expect this from Nissan. This kind of tactics unnessarily creates a bad name for the car manufacturer (who is at no fault. I love the car). I will probably never again buy a Nissan inspite of being a good car, because of unfair sales tactics.
As I said, I have accepted my $920 loss, but will ensure I bring it to the notice of Consumer Awareness Websites, Nissan Lease Management and Better Business Bureau. 🙁
worst car buying experience of my life. we agreed on a price, then they went back on it and hoped we wouldnt notice when we signed the paperwork. then, they went back to fix it for 2 days to get even close to where we orginally agreed.
i did not end up with a car at the end of this 3 day fight
I actually had a pretty pleasant buying experience at Courtesy Nissan. My sales girl and the manager we worked with were very accommodating and extremely nice. They were very pleasant to work with. It’s sad that I ended up ever having to deal with the rest of the staff. After purchasing my car, the problems started (NOT with my sales person…he was still great!). The finance department (headed by Steve Alzuraqi) was extremely unprofessional and belittling. I will NEVER purchase a car again from them due to the unprofessional behavior of Steve and his new staff. Apparently right after I bought my car, Steve replaced someone in the finance department as the Director of Finance. He told me that “things were taking a long time because he had to clean up someone else’s mess and that I needed to be patient.” I don’t believe that their employee problems should be reflected in their customer service, nor should I know about them. I also witnessed him being extremely disrespectful and yelling at a client on the phone. I do not believe that this is “courteous.” I could go on and on about the way that their whole finance department treated me (over several conversations), but it’s not worth the time. Nissan will be hearing from me. In a nutshell, do not waste your time or money at this dealership.