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Our experience with this dealership was horrible. They tried to stop us from doing comparison shopping at another dealerships by lying about extra charges and service fees. The salesman claimed he’s a “nice guy” but rudely implied that we couldn’t afford the vehicle we wanted, and said with a disdainful attitude that we were “buying too much car for your budget,” which is incredibly offensive. However, we only asked for $100-200 off the vehicle so that we could both be satisfied with each other’s business. We don’t think this is an unreasonable request.
The manager even further lectured us with a patronizing attitude saying he’s never seen people negotiate like this. So we walked out and they chased us back with an offer to talk about the price. However, once we were back the manager humiliated us with his awful attitude. It was a really uncomfortable and humiliated shopping experience. We would not recommend anyone work with such a disrespectful and patronizing dealership.
Edit:
First, I received a reply from the manager on google review of the dealership with my name spelled wrong, something that apparently shows how careless and unconcerned this place is when dealing with customers. His response indicated and criticized that we negotiated and compared prices, which is absolutely normal and every would do if you are going to spend $30,000. I have abundant car purchasing experience for myself, my family, and my friends. I have never seen a salesperson or manager criticize a customer for comparing or negotiating price with such a bad attitude.
While we were trying to go to other dealerships to compare prices, they attacked the other dealership by saying that they would up-charge us with other hidden fees and even ran out of the door to our car to tell us the other dealership doesn’t have the model we wanted, which was a total lie since we just saw it right at the other dealership.
Third lie, after we came back to work on price with Town North, we politely attempted to establish the customer-seller relationship by deducting $200 without any accessories asked in our price. The manager rudely refused, so we walked away again without any hesitation. The manager replied to our review on google saying that as we started to leave, “his salesman asked if it’s okay if he pass his pay of $100 to us so that he can take care of you .” This is completely a lie, as his salesman again ran out to our car to offer us his $100 commission. All of this process and voices were clearly recorded by my dash cam, however this manager is misleading and dishonest on google reply. We never asked the salesman to take off his commission or pay for us. He offered this by himself.
So, finally we walked to give them last chance and asked for $200 off and once again, the manager patronizingly and disdainfully dismissed us. All of the above is true, we are more than happy to provide our dash cam recording to prove this manager’s dishonesty. We would warn all of our friends, family, and everyone of this dishonest dealership and disrespectful attitude towards customers.
I had thought my experience was a rare incidence but after reading through the reviews on this website, it looks like what I’ve experienced is standard for Town North Mazda. My story is similar in that the sales manager agreed to a specific price on a specific car and once I went in to actually pick up the car and sign paperwork, he tried to shift the focus away from the price of the car and only have me look at what my payments would be. Even after I brought it up several times, he confirmed that the sales price was the price that we agreed on and said I just would have to subtract some other items. Once I made him show me, he admitted that the price was not the same but within $400. He said he couldn’t meet the agreement after all. I walked out. This is basically deceptive trade practices and also fraud as I only authorized him to pull my credit report for financing purposes IF we were in agreement on the price of the car and amount of trade in. He agreed and ran my credit report, yet then said it was not approved. Unbelievable! Please save yourself time and go to another Mazda dealership!
Horrible, dishonest sales people!
Purchasing my Mazda from Town North was best experience!!!
Way to go!
My girlfriend was looking to trade in her SUV for a CX-7 and during the test drive requested a quote for her trade-in. We were told it would take 5 minutes. 20 minutes later, a new guys comes and sits us down to talk about the trade-in value. Keeping in mind they knew she had already received an offer from Carmax for over 15K, they start her out at 14K. He started fast talking her about the tax benefits of trading it in, which is true, but still doesn’t cover the difference. After about 5 minutes of getting nowhere, he realizes we are going to leave and starts asking what he can do to get her to buy today. She already told him she wasn’t going to buy today. So he tells us to wait and he’ll go back to see if he can get her 15K on the trade-in. At that point I speak up and tell him if he was going to give her 15K why didn’t he just start at that number? I knew what he was doing – trying out the lowball number to see if they could make a profit. We started to walk away and he was following asking why we were leaving. I told him we didn’t want to be haggling over the price, and for some reason this set him off. He started yelling at me in the showroom – I am not exaggerating – he was yelling at me that I was wasting his time. I kept walking. My girlfriend actually had to hold him back because she thought he was going to hit me. It was the weirdest experience I’ve ever had at a car dealership – yelling at a customer in the middle of the showroom. Needless to say, they lost our business. They should lose yours, too. I would not be surprised if the review below mine was written by someone who works at the dealership – there’s no way that person had that good of an experience at this place.
Purchasing my Mazda from Town North was by far the best experience (going on my 4th vehicle). I did not feel cheated or on edge during the final negotiation process and I did not feel drained after leaving the dealership, as I had felt in the past. The transaction was smooth and the experience of purchasing a vehicle was as it should have been – a happy one. I negotiated my price via email and upon arrival Greg and management honored the price. I got a great deal and did not spend more than an hour at the dealership (I had my financing in place already). Greg and the entire team, I had the pleasure to work with, were very professional and very nice. I highly recommend Town North Mazda!
I received a quote from the Internet Sales Associate named Will. He agreed to beat a quote I had received from a competitor by $200 plus offered to provide Satellite installation for $399 (invoice price for this option). Will provided a written confirmation of this quote, which was itemized via email. I had the final “out-the-door” price confirmed via email as well. I paid a deposit of $500 to lock this price and to order the desired car (a 2010 Mazda 5 Grand Touring in red) and the car was shipped from Houston, TX to the dealership in Richardson, TX.
On the day of delivery (4/17/10), I was told the install of the satellite system could not be done until the following week because the dealership would have to order it, despite being assured by Will prior to our arrival that the install would take place on the day of delivery. Despite the inconvenience, I agreed to pick up the car on 4/17/10 and to bring the car back for the install of satellite the following week. When my family arrived at the dealership, Will took some of our information and told us the finance dept would be with us shortly to receive our payment (we were going to pay in cash for the amount in full). After waiting for almost one hour, Will returned to us explaining that his manager would not be able to honor our agreement. When my husband asked to speak with the manager, Alex Tsvang, he confirmed this stating that “the other manager who approved this price made a mistake” and that the amount we were quoted in writing could not be honored. He said he was willing to accept the agreed upon price for the car ($22,399) without the installation of the satellite system. We told him that this was unacceptable and that they were violating a written contract. He said he would not make any money on the deal and claimed he would be fired if he sold the car at this price. After some words about the meaning of honoring ones word, we left the dealership.
Bad experience from start to finish
Here’s my advice for anyone buying a Mazda in the DFW Metroplex: DO NOT do business with Town North Mazda. They’re either dishonest, fail to back up their promises, or both. Here’s a brief chronicle of my misadventures with these people…
In doing research, Will Miller at the dealership quoted me his “best internet price” on a CX-9 Grand Touring. When I later tried to get more information about the vehicle and its options, all my calls and emails went unanswered. See, I had made it clear to Will in my one conversation with him (and also in my follow-up phone/email messages) that I wasn’t coming into the dealership until I had arrived at a firm price on a vehicle they had in stock.
So their lack of response made it seem they didn’t want my business unless they could get me on the lot — perhaps to upsell me on options or trim lines I didn’t want. Maybe they thought they could get more money from someone who just showed up on the lot?? That’s how it seemed and that’s my guess as to what was going on.
Two days later I got a call from a sales manager at Town North (can’t remember his name) who said he was following up to an inquiry I had sent through Mazda’s main site. I told him I already had a quote on a car but couldn’t get anyone to call me back. Then he told me the vehicle in question was not on their lot. He said it may have been sold, he wasn’t sure, but he could NOT offer me one at that same price. At this point, he tried starting the haggling process all over again. I told him it didn’t seem honest to quote a price on a vehicle that mysteriously vanished. He assured me his people were honest but he still could not offer me the same price already quoted. I told him I’d be working with another dealership.
It was at this point I did some research and discovered the other bad reviews of the sales experience at Town North Mazda. Apparently other people had similar distasteful experiences. I should have gone with my gut and avoided these people.
About a week later I got a call from Frank at Town North, who explained he got bored working in finance at Town North and was now in sales and was following up on leads. I told him I had already had a bad experience with his dealership, but he promised he would be very attentive. So we started working on a price. I wasn’t able to get the price or color I wanted, but we finally arrived at an acceptable deal on a white CX-9. This was Mar. 30, one day before Mazda’s sales incentives were scheduled to end.
So I gave Frank my credit card number, to which they charged $500 to hold the vehicle. He promised it would be waiting for me, detailed and ready, and asked if I could come in the next day (Wed., Mar. 31). I told him it would be difficult due to some work obligations. He said it should not be a problem to come in Thurs. or Fri. to pick up the vehicle.
The next day (Mar. 31) I called and told him it would be very difficult for me to get away from work that day to finalize the paperwork, but I would do it if absolutely necessary. He spoke with someone else and confirmed it would be “no problem” to come in Friday. He said they would “back-date the contract or do whatever was necessary” to make sure I got the deal we had agreed to.
So today I called before heading to the dealership, just to make sure they had the car ready. At this point I learned that Frank is no longer with the dealership. I was forwarded to Jamie Petree (new car sales manager), who was clueless about who I was or what deal I had made. I gave him a brief history of my deal with them. After some checking, he confirmed they still had the car in inventory but it had NOT been reserved for me and certainly was not sitting there waiting for me to come pick it up. I told him that as far as I was concerned I’d already bought the car since they took my deposit money. He said he’d have to call me back.
Will Miller later called and told me they would NOT honor the price I had agreed to because Mazda is no longer offering the same rebates. However, he said if I still wanted the car they’d be able to let me have it for $1000 more. You can imagine my reaction. They made a deal with me and took my money, told me when I could come get the car, and when I’m ready to pick it up, suddenly the price has gone up $1000. I couldn’t believe these guys were serious but they were.
So what were they willing to do to make me happy? Will said he may be able to throw in some free window tint (which they were already offering for free anyway). I told him to refund the $500 and that I would be using every outlet I could find to tell people not to do business with his dealership. He didn’t seem to care.
So in short, these guys made a deal and buying arrangements they wouldn’t back up. They took my money, told me the deal was done, and then suddenly upped the price.
Don’t do business with them.