Capitol Kia is your new and used Sun Prairie Kia dealership in Madison, WI serving Wisconsin Dells, Portage, and all of Dane County. As your premier Madison Kia , Janesville Kia , Beaver Dam Kia, Columbus Kia, and Waunakee Kia dealer, we have something for everyone. Browse our online inventory, get a quick quote, make an appointment with our service department, or order parts online.
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GREAT sales staff, GREAT service/repair center. I went to purchase a used vehicle and they sold me a new one cheaper then a used one. CARLOS is the BEST. CARLOS and the staff went out of their way to help me and they did everything that was promised AND MORE. I WILL BUY ALL MY VEHICLES FROM CAPITAL KIA AUSTIN TEXAS. I was treated like ROYALTY. Every time I take my KIA SOUL in for preventative services they TREAT ME LIKE A SUPER STAR. I TRUELY FEEL LIKE A MEMBER OF THE CAPITAL KIA FAMILY.
I HIGHLY RECOMMEND DOING BUSINESS WITH CAPITAL KIA.
On a scale of 1 – 10, I give them a 100.
So surprised at the other reviews here. My experience at Capital Kia was GREAT! All staff was extremely professional, helpful, and made buying a car an actual pleasant experience. I moved to another city recently, but plan to go back to Capital Kia for my next car. A big thank you to the dealership and a HUGE recommendation to anyone looking for a great deal and experience in car buying!
brand new car ,,radio on am stations has static u can’t listen to it.
service dept said nothing was wrong with it,, yea right
after much hell they put a new radio in ,,same old problem
so i just gave up
crap radios i guess
RIP OFF – Everyone/anyone reading note this is the most dishonest dealership in the nation.
Here is my unfortunate experience with them:
1. They quoted one price one day by Sales Manager Jerry. Next day another crook Jason would not agree on that price. Eventually GM (Rip-off lead Cory) agreed on a price that I was told was the drive-off price. When they gave me final papers after 3 hours of ridiculous waiting that was not the final price. TTL, SalesTax etc. is not included in the drive off price. They all have degrees in Crookology. Management is rude.
2. Most sales people are unprofessional. They would be spitting when talking to customers – not sure keeping customer in mind or something else.
3. At least a sales person said – this is the price – if you want to take it or leave it. This was quoted in an earlier dealing.
4. Sales people say you are not a customer until you buy a car. So you will not be treated as a customer as you walk in.
5. Entire staff enjoys BBQ in a tent when they keep customers waiting.
I do not know why I went there after reading all bad reviews. One reason I guess it is only a mile away from home.
Unfortunately, for personal reasons I had to buy the car, so got really ripped off.
NOW CAN’T WAIT TO GIVE THEM the lowest grade on the survey.
PLEASE DO NOT GO TO THIS DEALER. I have had great experience at other Kia dealers including Huffines in McKinney.
Unfortunately there is no way to rate them negatively here, or would do that.
I had rated stars as the lowest – why did they become 3?
On Monday April 13th. I went to Capital Kia because they were advertizing a hail sale. I walked in and was immediately put under the “high pressure” techniques. They did not pay attention to what I was looking for, tried to sell me a different car, and the first one I test drove was having starting problems and the radio was non-functioning.
I decided I wanted to see how much they were going to sell it for with the hail damage. It took an hour and half for them to tell me the price. They ran my credit, told me what they would take for my trade in, THEN finally told me the price. I almost walked out several times, and the only reason I was going to buy the car was the price on the car was so good when they told me how much it would be.
I was put an offer on the table with an OK interest rate, great price, and monthly payments right where I needed them. I left that day with the car after signing a Sales CONTRACT with the terms outlined.
The very next day I recieved a call from Capital Kia saying that the contract I had signed for the loan was rejected by the bank and that I needed to come in and put an additional $500 down. My payments would be higher as well, and now I needed a co-sign. 😡
I had several harsh words for them and I told them they needed to honor the contract or take their car back. I was told to bring the car back. I tried to speak to the General Manager, and that person refused to listen to my complaint. I was hung up on and ignored.
I was told that they didn’t care if I contacted the local news, posted on sites like this, filed a complaint with the BBB, and told everyone I know they are liars and do not honor their contracts. I was told that they would sell 300 cars a month anyway.
I returned the car and the keys after witnessing them rip up the contract.
DO NOT EVER DO BUSINESS WITH THESE PEOPLE.
We also had the opportunity to work with JM at this dealership. Pressure from the moment we sat down in the office. To make a long story short, we had to end up walking away as he and his finance manager could not understand the concept of not being able to afford the payments. He kept on harping about the great warranty , it’s a new car.. blah , blah blah. The deal breaker: I asked about a used car and Jesse told me that since I was a first time buyer, they would not qualify me for a loan for a used car … only a new one. WTF??!!! That **** actually had the nerve to say that with a straight face to my face. I told him that did not make any sense to me.
I did e-mail another salesperson and asked them that question. She said that was not true and asked who said that to me.I responded that it was JM at this dealership and due to his deception, I would not be buying anything from this dealership. Just as well, I ended up buying a sweet Mazda 3 from First Texas Honda- and yes, I did get financing and it is a pre-owned.
I wold not recommend this dealership to anyone.
He just didn’t want to sell you a used car? That is stupid since the commission on used cars is higher on the new ones.
If you are in Austin do yourself a favor and shop at South Point Kia if you are looking for a Kia. Gerry Esquivel is great. He is an honest guy. (well more honest than anyone at Capital.)