Are you ready to experience that “new car smell?” Does one of our pre-owned inventory strike the perfect chord? At Dulles Chrysler Dodge Jeep Ram in Leesburg, VA we’re excited to put you in the driver’s seat. Allow us to demonstrate our commitment to exceptional customer service!
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Worst customer service. Mr Moe Zargarpur ( the newly appointed sales manager)makes up prices of car and changes it when he feels like it. I was working with Mr Elliott at his dealership and after confirming the price on model no J7799 for $43,400 out the door was on my way with my wife to their dealership to buy the car. I live one hour away from the dealership. My wife and I were half way to the dealership when we get a a call from Mr Moe that the price of the car is another thousand dollars. I reminded him that this was unethical and wrong and he basically tried to make up a story that he was talking about a different car. I have the texts with the model # along with the agreed upon price. Mr. Moe basically lied to us and really ruined our day and wasted our time.
I went to Dulles motor cars to look at buying a new Ram 1500. My initial test drive went well and the salesman (marques) was knowledgeable and helpful. I went back to dealership to start talking about the price and we were approximately $1,000 apart. At this point, I had to leave for the day but thought we would be able to work something out to make it happen over the next couple days. That’s when everything went downhill fast!
After leaving on Friday, Marques and the finance manager (Harpreet) were supposed to call me back later that day with a counter offer. I did not hear anything back until Monday when I received a follow up email asking if I had other questions. I responded by reminding them they were supposed to be getting me a counter offer. They had forgotten and asked me again which price I was looking for and assured me they would get back to me that day. After waiting 2 days without hearing anything, I followed up again directly with the finance manager, Harpreet. He asked me a few question on the options I wanted in a truck but again, did not provide me a counter offer and stopped responding for another 2 days. I followed up again on Friday and finally received a counter offer. The offer was actually a decent price and we were close to an agreement. At this point, Marques and I went back and forth a few times via email and phone and by Saturday morning, we had agreed to a price for the truck. I agreed to come in to the dealership 3 hours later to sign the papers and finalize everything.
Then things got even worse! After being unresponsive for most of the previous week, when I arrived at the dealership, they informed me they would not honor the deal we had reached over the phone/email 3 hours before! Marques said he had relieved a yes from the manager that morning but now the GM gave him a big No. As far as I was concerned, I don’t care who approved my offer, all I cared about is that the offer was made to me and we agreed on it. If they made a mistake, that is not my problem!
The reason for the no was because of the incentives changing between that day and the day the truck would be delivered. I asked Marquess this specific question via email the day before and I have a response in writing from the dealership stating this would not be a problem and I could lock in the incentives that day by putting down a deposit. Despite having the agreement with price and incentive in writing, the dealership refused to honor it.
At this point, the manager came over to talk to me. Even when told that we had agreed to a deal and I had it in writing, he said he could not honor it and could only apologize for the incorrect information provided to me!
There are a ton of other RAM/Dodge/Chrysler dealerships within a 30 minute drive of this one. I would strongly urge anyone looking to make a purchase to take the extra few minutes to drive to a dealership that will honor what they agree to and put in writing!