Crest Cadillac
is located in Syracuse, NY. We serve
Binghamton, Watertown, Syracuse, Rochester, and anyone looking for a Utica Cadillac dealer. Our Syracuse Cadillac
inventory includes the Cadillac
STS, Cadillac DTS, Cadillac CTS, Cadillac Escalade, Cadillac Escalade EXT, Cadillac SRX, Cadillac XLR, Cadillac CTS-V, Cadillac CTS sport wagon, and the Cadillac Escalade ESV.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
April Atkins
My Crest Cadillac reviewCrest Cadillac sold my Mother (85 years old, suspended Drivers license) a New 2013 Cadillac CTS..My mother has Mental-Health issues and is at the point in life, where she is a danger to herself and others, behind the wheel.. We had to take her old Cadillac away.. My mother made the comment that she was going to Crest to buy a new Cadillac.. I called Crest and spoke directly to Mike Kell, the sales Manager.. I completely told him the whole story with my mom and that she would be coming up to purchase a new car… I told him that I did not want them to sell a car to her.. Pezhaman Kayden, the other Sales Mgr. also knew about the situation.. Mike told me that he would inform his entire sales team.. My Mother called Crest up a few days later and talked to April Atkins, the salesperson.. Mom Mom explained that she had no way to Get to the Dealership to buy a car.. April Atkins went to here house to pick her up, took her to Crest and sold her a new car, knowingly and willingly at Sticker Price.. Mike Kell did attempt to call me at my Home, however I was unavailable.. April Atkins nad Mike Kell knowing my mom ‘s situation, did something that is totally “unconscionable”. They sold her a new car, as she presented them with a Blank Check. She never test drove the car. April drove her home and parked the car in her Garage for her.. I talked to the Owner of Crest, Mike Brosin, and he did offer to take the car back if returned within a 2 week period.. My mother, with her Mental Health issues, is scared to drive the car, however she wants to keep it and refuses to return it.. I know that makes no sense.. The car sits in the garage with 17 miles on the odometer.. I’ve confronted April Atkins and she know she did a terrible thing and took advantage of my Mother, she refuses to talk about over the phone and Mike Kell , would not return my calls after I spoke to him, the 2nd time.. They all know what they did was totally wrong. A Mentally-ill elderly woman that can’t drive, willing to pay any amount of money with a blank check over rides morals and ethics.. Shame on all of you Crest.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Hershal
My Crest Cadillac reviewHershal Head has been great with during the whole process. One of the best experiences I have ever had at a car dealership.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Daniel Durbin
My Crest Cadillac reviewHighly recommend this dealer! My daughter-in-law will be using Crest for any service on her new Cadillac. Very caring people and I highly recommend Mr. Daniel Durbin. What a great asset to Crest Cadillac!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Dan
My Crest Cadillac reviewAbsolutely fantastic car buying experience! Everyone in every department was extremely courteous and presented themselves in a professional manner. The sales manager went out of his way to accommodate the termination of our previous lease which resulted in a more than desirable end result. Thanks guys!!!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Kirk, Kevin, Eric
My Crest Cadillac reviewKirk, Kevin, and Eric were extremely kind and knowledge salesmen and it was my pleasure working with them. I look forward to working with them in the future and my new CTS Coupe ROCKS!!!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Dominique
My Crest Cadillac reviewMy sales rep Dominique, Kevin the business mgr, and Eric the delivery coordinator offered one of the best buying experiences I have ever received. Perfect.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Brian
My Crest Cadillac reviewBrian Oldham is the reason our family uses Crest services. He always get the cars fixed quickly and does an outstanding job.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Ross
My Crest Cadillac reviewI wanted to express my gratitude to Ross Glauben and the rest of the staff at Crest Cadillac. My husband and I bought a 2012 Cadillac ESV. From the first time we walked into the dealership we were treated with the upmost respect. Everyone was very friendly and made us feel welcome. Crest Cadillac had a great selection of vehicles and made the buying process enjoyable. Ross was kind enough to call the next day and check on our new vehicle and ask how we were enjoying it. I am very satisfied with the overall experience and I would recommend Crest Cadillac.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
No
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Vehicle year
2005
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Vehicle make
Cadillac
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Service Technician
Dan
My Crest Cadillac reviewExtraordinarily overpriced even for a dealership. Performed the same service as a highly rated independent repair shop and charged 3X times the price for the same service. Did accurately diagnose the problem. Cost to repair was 50%+ higher than the independent repair facility.
Recommended additional service that had already been performed. They even had an invoice that showed that some of the same recommended work had just been done. Felt very much like the corner oil and lube store that tries to upsell extra work at a very inflated price.
In general, this dealership has a very unwelcoming feeling. Every time I have used them, I have come away feeling like I have been taken. The price of their service is not worth the value. I also use Park Place Lexus and come away with a completely different feeling. They have a premium price on their service as well, but at least I feel like I am getting a good value for the price and that I can trust their representatives’ advice and recommendations.
I do not plan to use any of the Crest dealerships again for either a purchase or for service.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Kirk
My Crest Cadillac reviewBy far the best car buying experience I have ever had. Kirk, Eric, Keith, and Matt did a great job handling the sale.
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Vehicle serviced for
Accessory Installation
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2008
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Vehicle make
Escalade
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Service Technician
Gene Reeves
My Crest Cadillac reviewMy Crest Service Consultant, Gene Reeves, has always been outstanding.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2011
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Vehicle make
Cadillac
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Service Technician
Daniel
My Crest Cadillac reviewWe were very pleased with our first service visit and extremely satisfied with how clean our vehicle was after the 2nd Zaktek application, both inside and out.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My Crest Cadillac reviewEric Johnson came to our home to show us all the bells and whistles in our new CTS; he was very knowledgeable and made sure we were comfortable with the technology before he left. We have also had follow up phone calls from April and Eric. Thanks for the excellent customer service!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2009
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Vehicle make
cadillac
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Service Technician
escalade
My Crest Cadillac reviewGreat job, and great service. Every time either I or my wife have been in to the store Jeff and Ryen have come out to cisit and say hello, anc check on my needs. My wife has already recommended Crest to a friend and she is visiting with Jeff today.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Kevin
My Crest Cadillac reviewTraded up from my 2006 CTS to a 2011 black on silver today with Kevin, great service, excellent price and rate beat all the rest but since I didn’t have much time on my hands they got me in and out and had everything on point. :D:D
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2010
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Vehicle make
cadillac
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Service Technician
cts
My Crest Cadillac reviewBest service department and treated like a celebrity, I guess this is why its totally worth buying a luxury car.. I love every bit of my service department every time I come in.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Kevin
My Crest Cadillac reviewUnfortunately I didn’t come here first I’ve been trying to trade in my Hummer and went to Cadillac dealer in dallas decent people at first and then keep me for over 6 hours, way low ball my Hummer as a trade and then make me go back following day. So yesterday went to Crest Cadillac, spoke to Kevin got my truck appraised for $4,000 more and got me my Escalade and excellent excellent service! This is worth the extra 15 minute drive for me! Thank you!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Barry and sales manager
My Crest Cadillac reviewSales associates all here are extremely knowledgeable about the products and are very professional. No haggling back and forth straight to business and really made this an original experience.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Chris
My Crest Cadillac reviewWe have been looking for a pre-owned Escalade for some time now and found it here what was impressive was how quickly they responded to my online inquiry and got me a great price immediately and when I came in we still got the opportunity to negotiate an even better deal maybe it’s the holidays and they’re feelin generous lol but whatever it is sure made our experience pleasant.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2009
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Vehicle make
STS
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Service Technician
Jason i believe
My Crest Cadillac reviewHappy to say my wife and I just had the best service at Crest Cadillac, we bought here last year but moved away and we’re here for the holidays and glad I came to visit service again, this service department is unbelievable they tend to you immediately, take care of you, honest, greet, I feel like we cant say enough.. the waiting area is very nice, coffee is hot, service is OUTSTANDING! Wish we lived back here again, we don’t get this kind of service anymore. THANK YOU ALL FOR WONDERFUL SERVICE AND HAPPY HOLIDAYS!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Wayne Massey and Greg, Bruce
My Crest Cadillac reviewWe went to research the Cadillac SRX trying to find a car that fit our needs and budget. We had several vehicles in mind; Volvo XC60, Nissam Murano, GMC Acadia and the SRX. Tony did a great job showing and explaining all the details of the SRX, he made the experience fun and exciting. We told him that our decision would take about two to three weeks and he was understanding and not pushy at all. We went to all the other dealers and were just about set on the Volvo and decided to take a second look at the SRX. Bruce at Crest Cadillac was wonderful staying past 8pm to answer all of our questions and help us compare the two cars. After a night to sleep on our decision it was clear to us that the SRX and the service that Crest Cadillac provides could not compare to the others. Before leaving the lot Tony and Bruce sent us over to Greg Vetrano’s department to explain all the features of the SRX. He was patience and took all the time we needed to make sure we were comfortable with the car’s features. I would recommend Crest to anyone in the market to buy a car. They understand customer service and know how to make the car shopping/buying experience fun. Oh and they got us a great deal, they worked hard to make the car fit in our budget.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Nancy Z,Tony, Craig
My Crest Cadillac reviewThe reason I gave “5” ratings is because this dealership deserves it. Every person we came into contact with was helpful and courteous. The sales personnel, Nancy and Tony worked for five hours to find the exact car we wanted and worked tirelessly to work out the payments that fit our budget. I have NEVER experienced such good salesmanship.
There were no pressure tactics–just genuine helpfulness. I appreciate being treated so professionally. They made me feel important and respected my views on what I wanted in a Cadillac.
I will recommend this dealership to everyone. 😀
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Elizondo
My Crest Cadillac reviewMr. Elizondo was very friendly until I tried to return the car and udo our deal a few days after the fact, at which point neither he nor anyone else at Crest cared to provide good service.:( They were rude and arrogant.