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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Name of Your Salesperson
Mike
My Volkswagen Southtowne reviewI went in to Southtown Volkswagen to inquire about getting a car for my son who just graduated BYU. I have to tell you, I had a great time there. It was very busy there that day.
The staff there was very attentive, even though they were busy. I got such an awesome deal, Mike was very patient with us, kept us entertained. I ended up getting a CC, and it was sweeet! I was even able to get it for less than some of the private sellers that were advertising online.
When I was dealing with the finance person, they were quick, efficient and even though I had a pre-approval with my own credit union, Tony got me a better rate (I never told him this) through VW Credit.
I had went to Ken Garf and Strong VW earlier in the day, and I was not impressed with their selection, and frankly lazy attitude. Garf didn’t have anything I wanted.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Matt Ottesen
My Volkswagen Southtowne reviewThey low-balled (by about 10K) me on my trade before I could find out what it’s actual value parameter’s were. They wouldn’t work with anything other than MSRP. They made errors in their favor multiple times on the paperwork (which kept lowering my trade in value even then, by thousands). They (collectively) would not return phone calls inquiring about errors.
High pressure tactics, with a lot of vocal volume and the only interests mentioned are what they are doing for themselves. They tie you up for hours just leaving you sit in sales cubicles or wandeing the place for each micro-descision on the sales process. I wish they could be charged for the time out of my life spent there…
They now have my trade as hostage, and I just want the whole deal to go away….