Welcome to The Exchange We have been family owned and operated for over 30 years. Our simple motto “Expect the Exceptional” expresses our core belief in the Golden Rule, that you will be treated as we would like to be treated, whether shopping for your next Audi, Porsche or Saab or servicing your existing one.
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I purchased a new ’09 S5 from The Audi Exchange. I made a 12 hour round trip to their dealership from Ohio. My trade-in had an extra set of new Michelin all-weather rear tires valued at over $900. Before making this drive, I asked the salesman which set he would like me to have on the car. Being in Chicago, he said the all-weather would be great. After arriving there, the sales manager (Mario) decided they would rather have the summer tires instead to match the OEM fronts. So after returning back home, I shipped these to them in good faith to swap out for the all-weather tires. They promised to return these to me the next week. Now after 3 months and numerous calls/emails to return my property, they have not responded. I have been forced to file a formal complaint with Audi America, and even they state they can’t get the dealership to respond/comply. I would not recommend this dealership as I feel they are dishonest.