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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2002
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Vehicle make
CR-V
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Service Technician
Kevin Eng
My Sierra Honda reviewHorrible. I made an appointment for 10 a.m. on a Saturday for a BASIC oil change. Nearly 3 hours later my car is STILL not ready. To boot the service rep told me (Kevin) that it would be 90 minutes (which is still crazy considering I had an appointment). DO NOT bring your car here!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
BRIAN WILEY
My Sierra Honda review🙂 I AM THE OWNER OF A REAL ESTATE FIRM AND HAVE VERY LITTLE TIME TO PURCHASE VEHICLES. BRIAN WILEY WAS EXTREMELY HELPFUL, AND POSSESSED A GREAT WEALTH OF KNOWLEDGE IN ASSISTING ME WITH MY PURCHASE AND TIME SENSITIVITY. I WOULD HIGHLY RECOMMEND HIM AND SIERRA HONDA.
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Vehicle year
2006
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Vehicle make
honda
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Service Technician
My Sierra Honda reviewDon’t even think of buying a “certified pre-owned” Honda from these rip off artists unless of course you want the wheel and brakes to fall off because their service department, while allegedly doing the 150 point inspection for the Honda certification, forgot to put all the bolts on the wheels and brakes. “Wow I have extra bolts/pins after working on that car – maybe I should figure out where they came from” ???? Apparently they just toss those extra parts into a box and forget about it.
After being rear-ended by someone that totaled her car my daughter had to act fast to purchase another car. After checking on-llne inventories it looked like Sierra Honda had several cars in the price range, and with the Honda certification she was looking for so she drove from N. Hollywood (quite a distance).
The “Honda certified” car my daughter purchased started having problems immediately, and after taking it to a different dealer (closer to where she lived) she found out a WHEEL was about to fall off because someone forgot to put all of the bolts back on, the brakes were falling off because they were also missing bolts, the bushings were torn, three of the belts were badly worn, and on and on and on. It was as if there was NEVER ANY INSPECTION as detailed in Honda’s Certification promise. SHE IS LUCKY SHE WASN’T KILLED! The mechanic at Robertson Honda did tell her that the brakes would have fallen off first so that probably would have been enough noise for her to realize something serious was wrong before the wheel fell off.
Many calls to Sierra Honda Service Manager and many letters resulted in only a “tough shit” attitude from them. If she hadn’t purchased the bumper to bumper warranty she would have been left out in the cold by Sierra Honda. Honda Certified Pre-Owned means nothing to Sierra Honda don’t pay the extra price you will regret it and in fact will be purchasing an unsafe vehicle that may kill you.
Robertson Honda of North Hollywood went above and beyond to get her car to the safety standard it should have been at when she purchased it. and even replaced parts that were not covered by the bumper to bumper warranty. So head to Robertson Honda and don’t ever buy a car from Sierra Honda unless you want the wheels to fall off – literally!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
John Ruiz
My Sierra Honda reviewDefinitely a top-notch dealership! *No pressure sales, very friendly environment. *Almost feels like you are at home. *Definitely recommend this dealership.