It is our mission, at Russel Automotive, to deliver an extraordinary purchase and ownership experience, while providing the highest level of customer service you have ever experienced. Our dedicated team of VW Sales, Volkswagen Service, Volkswagen Parts and VW Body Shop/Collision Center professionals are eager to serve you. Experience how our heritage and family name have grown in the community since our inception in 1970.
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
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Vehicle make
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Service Technician
My Russel Volkswagen reviewIt was particularly nice that I had a loaner auto as the car was in your shop for 3.5 days and I am a Realtor and obviously need an auto for my business. Service was great!
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
10
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Vehicle make
passat
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Service Technician
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My Russel Volkswagen reviewService was excellent from beginning to end. Everyone was courteous and extremely helpful. My car looks so good it doesn’t even look like it was repaired. I would highly recommend the repair shop to any of my friends.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
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My Russel Volkswagen reviewRussel VW is awesome! They couldn’t do enough for me! I couldn’t believe the deal they gave me on my Grand Cherokee. And there was no pressure and everything was easygoing.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
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My Russel Volkswagen reviewThank you so much Russel VW for making the purchase of my new awesome car extremely easy and actually fun! You guys were so cool to work with and I appreciate all you did to make this deal go through and I like the way you all do business. I never once felt any of you were being pushy or dishonest with me and felt comfortable the entire time. Thank you so much!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
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My Russel Volkswagen reviewThank you so much Russel VW for making the purchase of my new awesome Toyota Tundra extremely easy and actually fun! You guys were so cool to work with and I appreciate all you did to make this deal go through and I like the way you all do business. I never once felt any of you were being pushy or dishonest with me and felt comfortable the entire time. Thank you so much!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
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My Russel Volkswagen reviewEveryone was very supportive, they answered all my questions and I felt no pressure. They were honest and really seemed to want to help me get it right all around. It was a very enjoyable experience considering the money being spent.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
.....
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Vehicle make
....
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Service Technician
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My Russel Volkswagen reviewThe service at Russel VW was unbelievable they gave me their full attention and honesty to the items that my VW will need no overselling or lies. I know I’ll be coming back.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2007
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Vehicle make
Jetta
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Service Technician
Michael
My Russel Volkswagen reviewMy Jetta 2.OT was purchased new in 2007 and VW GSM at the time rushed me through the sales process so fast. After the dust settled, I have received a Visa Card with a 2000 limit that had been maxed out. I had no idea that this man set up a credit card in my name that he charged $2,000 on with an interest on my VW credit for 4 years. I could have been driving a 5 series BMW, really.
Thank you Michael from Russel Volkswagen so very much for your phone call and email regarding the issue I previously had. They helped solved a problem created by other dealership. I am in the midst of the most traumatic time in my life, just that Russel VW group took the time to read my email and act on it. I will be telling and sending as many colleagues, clients, friends, family I can to the Russel Group for their next purchase! Thank you Michael and Russel VW once again for showing me that I can trust you!
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Dave
My Russel Volkswagen reviewBuying from Russel Volkswagen saved me a bunch of money! Large selection to choose from! Clean and friendly dealership, I will definitely refer you guys to all of my friends! Awesome job, keep up the great work! Special thanks to my salesman for hooking us up! Thanks, bro!
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2003
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Vehicle make
Passat
My Russel Volkswagen reviewHORRIBLE CUSTOMER SERVICE.
We have had nothing but bad luck with this dealer. They are not big on setting up appointments and you have to wait in order to have your car back faster. They love the first come, first serve process which means you could end up waiting for hours depending on the day. We have had many things that needed to be taken back to get redone from poor repair the first time. They do not like to answer questions and they are not interested in working with you. They have ruined all Volkswagon cars for me and I would not go to any of their other dealerships following the experiences from the VW shop. It should also be noted that in the 4 years we have owned the car, they have changes their service representatives at least two or three times. Every time you go back you end up dealing with someone else. In addition the people you get to speak with have not idea about car repair or problems making it hard to get your point across. Unless you like to be disappointed and treated poorly, I would avoid this dealership.