Visit the Official Site of Jerrys Toyota, Selling Toyota in Baltimore, MD and Serving Baltimore, Maryland. 8001 Belair Road, Baltimore, MD 21236.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
fletcher Dixon
My Jerry's Toyota reviewI wish I would have read these horrible experiences before buying my new van from Jerry’s Toyota.So,here is my story,I did an internet inquiry and Jerry’s Toyota came out the cheapest in the area,With my email in hand,I arrived there around 8 pm on a wednesday evening and asked to speak with the internet sales guy,he came and greeted me and passed me on to an another sales man (fletcher) ones we sat down to do the deal he said that he couldn’t do this deal at this price ($25,807.00) that the internet sales man emailed me earlier that same evening.So,here we go and we start negotiating the deal which i didn’t want to do because i wanted the deal that the internet department gave me.So, back and fourth 40 minutes later they gave me the same internet deal if i bought the van that evening,I said I can not buy today but we can do the paper work and I will put a deposit on my credit card ,he said that was fine .I was happy ,now Its almost 9pm time for them to close so they start rushing me,Now its time for the finance guy to finish the deal after selling me other warranties and other stuff.So, i bought the warranty ($2200) and i financed the van threw Toyota Finance.I don’t know what these guys did i ended up paying $1800 more than my negotiated price.I only caught that today when i was filing all the paper work,I said to my self after calculating the numbers this makes no sense I was charged $1800 more than i should have.So, stopped by the dealership this morning and spoke with the finance lady,she said talk to the sales man.I called the sales man aside and told him what had happen and he chuckled and brushed me off and walked away.So, then i called Toyota company and expressed my concern and I have not heard back from the dealership….note to Toyota and the dealership if your customers are taking the time to write these long complaints you should be concern,especially when customer like me ( Who traded in a 2007 Toyota van for a 2014 Toyota van and just bought another high end Toyota Brand Truck Lexus GX460 for $60,000) spent an hour of his time writing this and believe me I’m not done i will also post this on other blogs .
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Julio? Don'
My Jerry's Toyota reviewBought a $20,000 Used Toyota with AWD and traction control 2 months ago and they sold it to me with 3 different types of tires and a missing tow hook cover. First, it took two weeks to get the tow hook cover, a $12 piece of plastic that covers the tow hook insertion in the front bumper because they called me the FIRST time and said it was ready. Then I go there and waste an hr to find that they can’t find it. They sent me to used cars, service, parts, collision shop and so forth. The service manager happened to be there and saw my frustration and had to reorder it and then I had it in a few days. Now, with 4 different tires had I been driving in snowy weather it would’ve cause damage to my transfer case and differentials (Google 4 different tires with AWD) and tore them up and I would’ve been out about $4,000+ in repairs had my friend not caught the four different tires on my $20k new “used” car and I would’ve been stuck with a new car I’m making high payments on that I wouldn’t be able to drive, so they showed right there that i was no a priority and they don’t give a sh_t.
Next when I find out that with AWD you have to have all the same tires with the same tread design I called them so they could replace them with a set of new matching tires. I mean they get them at cost and could get new Kumos for prolly about $65.00 a piece. Being a new AWD purchaser I didn’t know this was such a major issue. I called several times to set appt. with general manager to fix this and he was either out of town, late, in a meeting or just couldn’t be bothered. Most likely the last one cause nobody there knows wether to sh_t or go blind when it comes to repairs. They’re rude, short and just don’t care about wasting your time and energy once you buy your car. Unless it’s brand new of course and you take out an extended warranty and like getting the run around from a bunch of people who should be working at White Castle.
Service manager tells me to meet him where I bought the car on Joppa Rd and I get there and they’re calling and calling him…….no answer. Turns out he’s at the Bel Air rd shop which is EVEN worse, if you can imagine. So I pack up my 2.5 yr old and drive al the way to Jerry on Bel Air Rd. I get there and of course, the service manager is in another meeting. Probably on how to fix their awful customer service, but anyways. First they tell me they’re gonna get me four new MATCHING tires and I’ll be set to go. Then they call back hours later and tell me, “Well you got one Good Year on the back and your spare is a Good Year so were gonna put them on the back and buy you two new ones for the front.
They took the cheapest route possible and treated me like an infection all cause I didn’t kiss their as_es. Well, you know what, when you sell me a 20K car with tires that can tear my transmission apart and them promise me to do the right thing and then cheap out to save a lousy $130 on tires, give me the run around like a cheating spouse and never return my calls what am I supposed to do? Bake you a cake?
I mean, really now. They couldn’t even get me floor mats for Pete’s sake.
NEVER AGAIN WILL I BUY A CAR OR SEND SOMEONE THERE AGAIN. They can take their free car washes and oil changes for a year and shove it where the sun don’t shine. They’d prolly ruin the paintjob.
Go to Nationwide, Bob Bell, Liberty or even Sina as Jerrys is a bunch of clowns that couldn’t figure out 4 + 4 with a calculator. Awful service and shit_y attitudes are everywhere and they act like they’re doing you a favor by being there. Absolutely the worst car buying experience I ever had.I was treated better buying an 01 Escort 10 yrs ago for $2,500 form a used car dealer in the Poconos and got better service, too!!. Their slogan is “It’s all about you” but they left the “screwing” part out of it then it would be correct.
Good riddance to bad rubbish as I will never set foot in there again now that I know i can go to any Toyota dealer for warranty work, but I’m trading in my lemon while it still has value to a reputable dealer
And they finally relented and replaced my transmission after they said it was OK cause it was making a high pitched hum and i took it in for diagnosis. the tech that drove with me said “All the Ravs make that noise, it’s normal.” Transmission specialist disagreed and said there was a defect and I paid for the service and a rental. But only after I went to a local transmisson specialist and paid for the diagnosis would the replace the tranny, even though they said nothing was wrong with it when they checked it. Funny in three days went from “normal” to replaced. Then replaced it with a LEAKING REPLACEMENT WHICH I CAUGHT, NOT THEM. THEY DIDN’T EVEN TEST IT BEFORE GIVING IT BACK TO ME!!! I thought sending me back out previously with 8 loose lugnuts and an unbalanced tire was bad, but this took the cake. Instead of getting a new replacement they “tried” to fix it and stopped the leak, but know the car rides like sh_t, makes a thumping noise everytime I take off and go over bumps, which it didn’t when they put the new tranny in there. It shifts hard, bangs and doesn’t downshift when slowing down properly and they kept my car for 4 days on the SECOND tranny repair, my ninth service visit overall in 8 months, and blamed it on a bad strut mount and something loose in the firewall………..that wasn’t loose three days prior when they replaced the original tranny. Plus, I think they took old parts of my original tranny and stuck them on the new one to stop the leak cause they broke something trying to stop the leak. There’s quality work for you right there, but I didn’t take pictures (should have) and Jamie Grahe (director of fixed operations) is a scammer and when confronted with facts gets all huffy and nasty and you can feel the arrogance radiating from him. He’s a big Ol boy so he likes to try to tower over you and intimidate you when he can’t lie his way out of a conversation about the many faults with his service (mechanics) people that you point out.
Oh, and the battery died three days ago to add insult to injury, but I just went and bought a new one myself as I’d rather set myself on fire and walk though an oil refinery blindfolded rather than step foot in Jerrys Toyota again. Can’t expect a battery to last more than 3 years, right?
Even the general manager, Dave Warder couldn’t offer me a comparable replacement vehicle for my lemon. Plus, I have ALL THE INVOICES and paperwork to support my claims. They aren’t fit to put air in a tire.
I’m trading this pile of cr_p in to another REPUTABLE dealer and calling it a day. No more Jerry’s or Toyotas for me. Just an FYI I traded in a 2002 mazda protege that was in the shop less in 12 yrs than my 2011 Toyota was in 9 months.
RUN AWAY AS FAST AS YOU CAN and head elsewhere, trust me. Read all the reviews cause the good ones about jerry’s are probably trolls or written by them,