Find a new nissan dealer to buy the trucks or used nissan cars today in tacoma puyallup seattle wa at Larson Nissan of Fife. New & used nissan car dealers
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Nissan of Fife reviewI am writing this letter out of total frustration and customer dis-satisfaction with my purchase of a 2008 Subaru WRX in May. My son graduated from college and my gift to him was this dream car. I live in the state of Idaho and he lives in Oregon. We originally saw the vehicle online and contacted the internet sales manager to obtain all the information and negotiate a price, now let me say this was sight unseen, only pictures. So we asked all the pertinent questions about car fax, mechanical condition, mileage, maintenance, etc. I actually negotiated over the phone and wired the down payment to the dealership to secure the vehicle. We picked up my son in Oregon and took him on an 8 hour road trip to pick up the vehicle. When we arrived he did get to drive the vehicle around the corner for a short distance.
As I sat to sign the paperwork, I was told by Dave the finance guy and indicated on the paperwork that the vehicle had a 90 day warranty, no limits of engine or powertrain, just a 90 day. I told him you know we live out of state so if something goes wrong we can’t bring it back and the response was oh that’s ok just take it to a dealership in your area. I felt good about this and my son drove the vehicle back to his home in Oregon. 15 days, yep 15 and the check engine light illuminates and disables the cruise control. My son calls in a panic, I tell him just to bring it to Boise, 2 hours away and we will take it to the dealership for service, we are told by the Subaru dealer that the vehicle needs new o rings at the price of $300. So we pay this and I contact David Ledger (GM) from Nissan of Fife and he was very nice and did negotiate for the reimbursement of this amount. Great and I appreciate it.
Now my sons goes back to Oregon and guess what, same code and check engine light come on, back to the mechanic and this time he has to clean the MAF sensor and as just standard procedure we also put in new spark plugs to ensure the engine is in perfect shape at a cost of another $397.
Once again I call David Ledger and he says at this point he doesn’t know what else he can do. Very nicely. Ok here we go again, my son heads back to Oregon, and yep for a third time check engine light, same code. NOW we are back at the mechanic and they are going to install a stock cold air intake on the vehicle (as it had an after market when purchased) to see if this doesn’t fix the problem, once again at a cost out of my pocket.
At this point we have had the vehicle 60 days at a cost of over $17000 purchase and about to be out of pocket expense of probably $800. Really? As a customer there must be some expectation that if something goes wrong 15 days after driving it off the lot that the dealership would stand behind the purchase. I am aware of the as_Is clause but I even offered to drive the vehicle back 8 hours and let you have it to fix whatever is wrong. Only to be told that if it’s not the engine, then there’s nothing else that can be done and if I did bring it back and it was something else I’d still have to pay for the repair. So when fuel is dumping into the engine because of a P0171 code that is not considered an engine issue? And if it blows up because I failed to try and fix this safety issue then who is going to have the lawsuit of the century, Nissan of Fife and I have all the conversation dates, times, and receipts.
I at this point am ready to spray paint the side of this vehicle, saying GOT RIPPED OFF AT FIFE and park it in front of the dealership or as close to it as possible. Since my son can’t drive it for any distance without the light coming on just maybe this would be an ok solution. I am at my wits end and so frustrated with this entire experience and I hope that this letter will prompt some type of action on the part of the ownership. I truly am a reasonable customer and have been nothing but nice in my dealing with David, ask him but I also am a fulltime hardworking person who expects to get what she paid for, a working, functioning drivable vehicle that can go further than 1000 miles with no problems.
I have done some additional research as to Washington Laws and have found that the attorney general states that there is an implied warranty as follows:
Implied Warranty
Under state law RCW 62A.2-314, every used car sold by a dealer in Washington for a customer’s personal use has an “implied warranty of merchantability.” This means that the dealer promises the used car will be fit for ordinary driving purposes, reasonably safe, without major defects, and of the average quality of similar cars available for sale in the same price range. A car can only be sold without the implied warranty if the customer knowingly agreed to waive the warranty and was provided with a statement of the particular characteristics or parts of the car that aren’t covered.
Absent the required disclosures and your customer’s explicit consent, an “as is” sticker in the window of a car or a signed waiver is not sufficient to waive the implied warranty. The implied warranty can’t be waived under any circumstance if a written warranty is offered with the car or the customer purchases an extended service warranty from the dealer within 90 days of buying a used car.
Whatever the status of warranty, dealers shouldn’t sell cars that, due to defective or missing safety equipment, aren’t legal to drive on public roads. Here are some general guidelines for meeting your obligations under state law:
Washington consumers have a right to trust that any purchased vehicle will be reasonably safe, efficient and comfortable.
If a customer has major problems with the vehicle, then the dealer may be obligated to meet the customer’s request for repairs or repayment of the purchase price.
Courts have ruled that the implied warranty is legally waived only if both of the following conditions are met:
1.
The consumer explicitly negotiates and agrees to the fact that the car does not have an implied warranty, and
2.
The dealer gives the consumer a statement of the particular characteristics or parts of the car which are not being warranted.
A general discussion of vehicle size, style, model, color, power, extra equipment and price is not a specific discussion or explicit negotiation of a waiver of the implied warranty of merchantability.
The use of an “As Is” sticker does not circumvent the Implied Warranty of Merchantability rules.
A signed, pre-printed form may not be evidence of explicit negotiation.
A clause waiving the warranty in a preprinted sales agreement is not evidence of explicit negotiation.
The burden is on the dealer to prove evidence of an effective disclaimer or waiver of a warranty.
If a customer buys an extended service warranty contract within 90 days of buying the used car, the implied warranty of merchantability cannot be waived under any circumstances – even if previously negotiated.
Used cars also have another implied warranty under state law RCW 62A.2-315, called Warranty of Fitness for a Particular Purpose. This provides that when the seller knows the vehicle is going to be used for a particular purpose, such as racing or towing a trailer, and the buyer is relying on the seller’s expertise to provide a suitable vehicle, a warranty is created that the item will actually be fit for that purpose.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Don
My Nissan of Fife reviewLooking for a used Maxima SL. Salesman suggested we buy a new one. I asked what they started at and he had to go ask plus they did not even have one. I asked several questions he did not know the answer. While he was inside another salesman came out and suggested to me that I look at the used Infiniti G35 that they have. I took it for a test drive with the first salesman. He knew nothing about it. Said he used to sell Honda and Acura’s and could answer any questions about them. Who cares? I am driving an Infiniti. Said the Infiniti was just a “glorified Maxima” Decided to research the Infiniti -worked a deal on one in Seattle to trade in my Mini Cooper, decided to look at the one in Fife once more and liked the color better. We thought if they could get close to the deal we had in Seattle we would buy. They offered way low on our Mini S which is in excellant condition with low miles($3000 below KBB trade value and what the other dealer offered),said if I could get a better deal then take it. Said the car I made the deal on was a base model or must have been a rental (not true). Then he argued with me about the options in the car in Seattle. Said if I wanted KBB for my car then I had to pay the same for his. I wanted KBB FAIR TRADE IN VALUE not retail and he was asking KBB for their car but of course he did not know that either. Left thinking I will never go there again and make sure everyone knows how I was treated by this guy. I will say on the first day the other salesman and manager that I met were nice but this guy is a JERK!