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I traded and purchased a car there. I’ve been very satisfied with the vehicle I purchased as well as the amount I received on trade.
Then comes the service department. This is where they make the money. I consistently had my 4runner serviced at my more local dealer without complaint. They’re a very honest service department. After loving my Toyota and my service experience in Loudoun, I was in the area when my service interval was up and visited Koons Arlington Toyota for an oil change and tire rotation. After they completed the service, I got a list of urgent service concerns that totaled up to over $1k. They included brake pads, battery replacement, spark plug replacement, changing of brake fluid, etc. All seemed unnecessary considering that I had a major scheduled service (over $400) from my local Toyota dealer 5k miles earlier.
After, I had my battery tested at a Battery Mart. It is fine (and 5k miles later, my Toyota dealer said it was perfectly fine as well). My brake pads still have 5-10k miles left (after getting prompted by Koons to replace them 5k miles ago). I have documentation that the spark plugs were replaced at the last major service (that I informed Koons of).
At my service appointment today with my local dealer in Loudoun, my vehicle received a clean bill of health. I paid only for the oil change and tire rotation. They did confirm that I will need new brake pads, perhaps at the next service interval, but everything else is perfect. Take into account, 5k miles ago Koons Arlington had me on the hook for over $1k in unnecessary work. I’m glad there are still some honest dealers who perform service. Granted, I couldn’t have bought my car for the Koons price at my servicing dealer. But, they would have made up the difference several times gouging me on service. Note to other Toyota customers: buy at Koons and never show your face again!!!!!!