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I recently bought a nissan altima from this dealership as a replacement/christmas gift for my wife. after originally deciding that i should not sign on christmas eve and come back the 26th i was approached with a manipulative story buy the sales manager telling that a gentleman had been in earlier that day and put 1,000 dollars down to hold the car so if i did not sign that night i would lose the car. Against my better judgement and my wifes wishes i made the worst decision possible and and signed that night for the car. not even an hour later i was told by my wife that she had found the same car model 2 years newer with 40,000 less miles for $700.00 less than browns auto sold me for. when i asked to retract the purchase i was met with hostility and rude management. These idiots never told me there 7 day return policy was really only a exchange policy and further more stated that when asked they not only didn’t have to but wouldn’t tell me the owners name and proceeded with more lies about there management. the general managers name which you can find at http://www.mvdv.virginia.gov was not the name listed nor was it the title of his position. on request to see proof of the customer putting 1,000 down the story was then changed to he had planned on putting money down but never did. when i asked to see the invoice receipt from auction were they bought the car they flat out told me i was crazy for asking for it. there courtesy was nowere to be found. they were rude to me, my wife and my mother. i was accused of blackmail when i asked for my money back. i have never encountered such shitty service anywhere. my 12 year old brother lies to me….. he is 12. these sales people are grown so i do not expect fabricated stories to preasure me into signing for a car. i will not stop until i am refunded my $3200.00 down payment and everyone know that if they shop here they will be taken advantage of. I am a sgt in the united states marine corps. and i advise all military members to not do business with these people at all. bottom line they are crooks.