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I called the sales team and told them that I wanted to trade in my car and drive away with out puting anything down. I was told after reviewing my credit that this was due able. This was late Saturday, Chewy told me that he needed to verify my information on Monday and that he will call me back befroe noon, it is not Tuesday and he still has not call me. I get another Sales person calling to get my business and I told him that I was already working with Chewy but he would not retuen my call. This sales person looked into my file and said that the deal could not be made. SO I was promised a deal that could not be made and they did not have the B**** to call me and tell me that. I would not recomend this business to anyone. Surly I am not the 1st person that they could not make the deal happen, so am I the only one they did not call to say why. I even wrote the General Manager and he still has not replied. I guess the BAD SERVICE starts at teh top and filters down.
This dealership is ,BY FAR, THE most dishonest, scam artist dealership my husband and I have EVER come in contact with! They tried to bait and switch us twice! Promised us a deal that we were happy with and then tried to give us a Dealer Owned vehicle with 5000 miles on it without telling us. Then, when we didn’t want it, they increased the price on the same vehicle and came back to us like we were getting the deal of the century. They promised us their showroom DVD package (witnessed by 3 of us) and installed a $300 DVD that was such low quality that they would not begin to suit our needs! They took my husband into their finance office that had “no working cameras” at the time, said what ever sounded good, had my husband sign and upon finding out several lies and overcharges, none of what the finance person said could be proven! They charged us in total $7,000.00 OVER sticker and, upon asking for an itemization of the charges, the finance person, Jose admitted that it was pure profit after trying to convince us it was for the “after-market tint” which ALL Sorento’s and most SUV’s come with darkened windows straight from the factory! We witnessed two of the Sales Persons Travis and Jarrod tell us that we would be getting the showroom DVD players and now Travis does not recall saying that and Jarrod told my husband he remembered saying it but has to “confer” with the rest of the team which basically means that they will come back and say they never said that!
BUYER BEWARE!!! I’m a wife and a mother of a four year old. We live paycheck to paycheck like a lot of other people! This dealership took advantage in the biggest way!