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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Juan
My Randall Reed Ford of Humble Kingwood reviewGot “duped”(ripped off) by Planet Ford 59 for around $14,000. The truck was suppose to cost us $60,000 drive out but we ended up paying nearly $74,000.? Went in to speak to them and they(Brian Blair) said “too bad you already signed”. We hired a lawyer but that takes time. Now any problems we have they ingnore us. I called Planet Ford 59 today on a new issue and Chuck Kramer(GM) says “I know your trying to sue us but you won’t get anywhere”, then he laughed and hung up. Can’t let them get away with this!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Dudley
My Randall Reed Ford of Humble Kingwood reviewSee this website BEFORE you buy…..http://planetford.yolasite.com/
Randall Reed Planet Dealerships are going to CHEAT YOU.
Mr. Kramer (MANAGER), 11-29-2011 Your employees are nothing more than liars and cheaters. I drove all the way from Katy to your Humble store only to be lied to and almost got cheated. Someone over there should be fired. Your staff is awful. The crooks are Musa Zayid, Kirk Dudley, someone named Zach(played like he was a sales manager) and one of your managers…maybe Billy Harvey(not sure) ALL these guys made me a promise to sell me : VIN # 3FAHP0HA7CR224386 for a competitive matched price of $18595 +$295 +TTL including adding backup sensors. ALL three of the crooks above swore to me, on the phone, before I drove 100 miles that we had a deal and that there would be no further price discussion. I called the main number after Musa Zayid said it was a deal at $18890, and he agreed he would INCLUDE the additional backup sensors and I asked to speak to the Sales Manager to confirm the deal. Musa Zayid put someone on the line who said he was the sales manager ( most likely Zach) and he confirmed the deal. When I got there and sat down with Dudley, he started with a 18755 price? and then said the TTL + documentation fee of 149 total additional would be $2651(should have been closer to $1487), and wanted me to sign a blank piece of paper agreeing with a total of $21406. He got upset when I ask him how he got the additional $2651 and he said “That was the deal” I told him to show me how he got that $2651 and he said I would see it on the papers when they were drawn up after I signed his paper. They tried to ADD ON and HIDE the additional $1164 SAYING IT WAS STANDARD FEES!!SHAME ON RANDALL REED FORD IN HUMBLE. DO NOT DO BUSINESS THERE. THEY LIE AND WILL CHEAT YOU!!THESE GUYS ARE NOTHING MORE THAN CROOKS and they ALL need to be FIRED. THEY HAVE A BAD REPUTATION FOR RIPPING OFF CUSTOMERS. YOU HAVE BEEN WARNED ALL THERE DEALERSHIPS IN THE GREATER HOUSTON AREA ARE RUN JUST LIKE THIS!! THIS IS WHAT THESE IDIOTS LIVE FOR…..TO RIP YOU OFF ….. DON”T DO IT!!!!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
Yes
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Vehicle year
2010
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Vehicle make
Ford
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Service Technician
chris
My Randall Reed Ford of Humble Kingwood reviewChris is awesome!!!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
Yes
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Vehicle year
2009
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Vehicle make
Ford
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Service Technician
na
My Randall Reed Ford of Humble Kingwood reviewVery fast service
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
Yes
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Vehicle year
2011
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Vehicle make
Ford Focus
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Service Technician
Vicky
My Randall Reed Ford of Humble Kingwood reviewAlways great service
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Robert
My Randall Reed Ford of Humble Kingwood reviewThey’re great!!!!
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2009
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Vehicle make
ford
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Service Technician
not sure
My Randall Reed Ford of Humble Kingwood reviewExcellent service department
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Darrell
My Randall Reed Ford of Humble Kingwood reviewGreat place to buy a car. There great
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
John
My Randall Reed Ford of Humble Kingwood reviewI hate purchasing cars…Planet Ford took the sting out of the transaction.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Robert
My Randall Reed Ford of Humble Kingwood reviewWe purchased a truck from Randall Reed’s Planet Ford and was a nice experience. Everyone was very helpful.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Paul
My Randall Reed Ford of Humble Kingwood reviewThey may be the worse dealer I have ever dealt with.. After they bounced my check they wasn’t suppose to cash.. They wouldn’t pay the fees owed to me.. The sales manager Billy is a sorry excuse for a man.. Paul lied to me about tearing up the check.. Buy a car anywhere but here honesty is gold and they have none.. They where very stubborn about the pricing and forced me to buy a car elsewhere..