At Bell Lexus, it’s our mission to provide the drivers of Phoenix AZ and surrounding locations with prestigious, luxury cars, SUVs & Hybrid Vehicles from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your exacting expectations as customers by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer in Phoenix, we go above and beyond to implement our expertise and experience to assist your every need.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2007
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Vehicle make
Lexus LS460
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Service Technician
!!!!!!!!!!!
My Bell Lexus reviewI had a new windshield in my car installed on 1/23/12 and took my car in on 1/27/12 for a mild vibration issue. The dealership had my car for 23 days and put over 600 miles on my car test driving the car. After 23 days in the shop the service advisor called me to tell me that the tech and foreman at the dealership could not figure out what was wrong with the car and that they wanted a field rep from Lexus to evaluate the car. I agreed and took my car home. On the way home as I drove into the sun I noticed that my brand new windshield was heavily pitted. I thought it may have been some over spray but after cleaning the windshield repeatedly it was pretty obvious it was damaged. I called my SA to mention it to him and he said that he didn’t remember doing any damage to the car ,he said he drove it carefully, and that they weren’t going to replace any glass. After driving into the sunset one more time I got kind of irritated with how badly the glass was pitted. I decided to write the SA and manager an email asking to have the glass replaced and that I was unhappy at the fact that my glass was damaged. I also explained that I wasn’t going to let this go because a little over a year ago I had the tech at the dealership put new wipers in my car and when I picked up the car there was a huge perfectly arc shaped scratch in my glass that followed the exact track of the wiper. Obviously the tech must have triggered the wiper before the new insert was in place and the metal arm left a superficial scratch in the glass ( about 32″). I complained to the SA and he said that the tech denied doing any damage. I didn’t want to make a big stink so I replaced the glass, but I couldn’t in good conscious pay for their damage to my car for the second time. The tech on this last visit also lost 2 of my wheel locks and I replaced them, once again to not make a big deal ( they also put a 4″ scratch on the roof of my GS and ignored me when I mentioned it to them ). After emailing the SA and manager at Bell Lexus in Phoenix, I didn’t receive a response. I waited 10 days and was pretty amazed that an issue like this was being handled so poorly, especially being an owner of an LS460 and a GS350 previously ( and purchased new at that particular dealership). I emailed the manager again telling him that I was unhappy and was not going to just go away because he wants to ignore me. You would think after buying a new car there and being a good customer at the dealership for 5 years that the manager would settle this honorably. WRONG !!!!! This idiot manager told the SA to tell me that he would pay half of my deductible and that I was no longer welcome at their service department because I was to picky. I was in disbelief. These people are supposed to service Lexus vehicles but then they tell you they cant figure out the issue with the car ( no wonder since the foreman couldn’t put either one of my door panels off after he did the wind noise fix) after 23 days . Then they damaged my brand new windshield. To top it off when I email the manager and get no response after 10 days ( The manager told the SA he forgot to email me back) and send him another email telling I am not going to go away and that I will escalate things by calling Lexus if he continues to ignore me for more than another week ( total window of 17 days to answer an email ) , he offers me $250 and to never return to his service drive for being to picky. WOW!! Bell Lexus in Phoenix AZ is the worst dealership I have ever visited in my entire life. Anyone in the Phoenix/AZ area who needs service, do yourself a favor and stay away from these inept, unprofessional, rude, and sorry bunch . Bell Lexus is a poor excuse for a Lexus dealership. When I called Lexus corporate they were in disbelief at the extremely poor level of treatment, said they will look into it. Lexus customer asked what I wanted. I simply said I want my glass replaced on principle.
In the future I will be avoiding Bell Lexus in Phoenix like cancer. If you want your car serviced without risk of being repeatedly damaged and asked to go away when you complain because you are to picky, then avoid Bell Lexus as well