If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
Unbelievable…. its the only word that comes to mind when dealing with this dealership. I have not purchased a car yet and I have complaints already. It’s a week and a half and I still do not have a vehicle. I don’t know where to start so I’ll start with my biggest concern. I picked a vehicle, test drove a vehicle and then I was shoved off to a so called business manager who spoke to me about an extended warranty. I told him I’ll think about it and I left because it was getting late. Most of the paperwork was done when I returned the next day and the extended warranty was on the bill and sale without me make the final word! What arrogance. He explained that it’s a good deal and said he would get in trouble for giving me that price (really). Then I realized what he actually did. He put the extended warranty so I don’t have to bring the car in for scheduled maintenance and get extra money on this mini sale. I wish I read this forum before going there. The only reason I went there was because USAA gave a 10.36% off MSRP. Don’t bother calling the dealership manager, they are all in it together. I guess I’ll have the car next week sometime. I don’t think they want to sell me the car
I have been the service manger there for years and I have been stealing from them for years. I gouge them and put it straight into my pocket. Keep coming baby
6/12/2011
I’ve written this up so that anyone googling for a review of an experience at New Country Audi of Greenwich can get the real lowdown. This is not an opinion piece but rather a statement of all the facts.
Here’s what happened to my 2001 Audi S4 in June of 2011.
My Audi S4 had just hit 80k miles, and was due for servicing. There was a factory recall so I decided to take it to the dealership instead of to a local independent mechanic.
I made an appointment for 2 weeks in the future on a friday morning at 7:30am. I decided to drop the car off the night before so that there was no risk of my car arriving after the scheduled time. On friday I didint hear anything from them until 3pm in the afternoon stating they overbooked and would not be able to get to my car. I asked them how long it would take them to finish and they said they wouldnt be able to get to it before monday at the earliest. This is some very poor planning but i figured i’d give them the benefit of the doubt. I asked if it was ok if i picked up the car tommorrow (ie saturday) and they said it was fine.
I went there saturday at 12:30 and spoke with the receptionist. She was quite nice and rescheuled me to a date in which I could actually get a loaner this time. I was fine with this. I’m pretty sympathetic and understand that these things happen. The next part is where I lost my compassion.
They called down for my car, and I waited about a half hour before they came back and saif they couldnt find my car!!!! I walked the whole facility with them and they couldnt find it. We ended up calling the police and filing a police report. They had no loaners so I had to get a ride home from my wife.
I spent all of saturday and sunday worrying about my car. I was freaking out because that car was my baby! Her and I have been together for years!
On monday the service manager calls me up to tell me they found my car. They “accidently” sent it to their local body shop in port chester. Apparently there was an indentical year and color S4 which should have gone to the shop instead of mine.
I told them that since my car was already there to give me a loaner and do the work on my car. I went by monday afternoon and picked up a loaner whicle my S4 remained with them. I told them I expect to be properly compensated for this screw up.
I get a call the next day stating that I needed $8000 worth of work. What a ridiculous estimate! The book value on the car is $10k. Now I do realize that a car at this age/mileage has some work on the horizon. For instance part of the quote was to replace the timing belt. That’s fine and to be expected. Instead of adding a replacement of the water pump to this estimate it was an additional piece of work with considerable time estimated against it. There were also estimates for upper control arm, lower control arm, etc. Pieces that should be grouped together but they didin’t.
Long story short…they should have offered some proper compensation for their major screw up, but instead they offered nothing. All I got was a loaner for a few days. I told them that with 8k worth of work on a 10k car that I would consider getting a newer one. (I was still giving them the benefit of the doubt here). They called me back 2 days later to say that since they knew about all that was wrong with my car they would offer me $3500 as a trade in !!!!!!! That was the final straw. How insulting is that?!?!?!?!? Don’t do me any favors! I told them to just change my oid at their expense and give me my car back! I’m done with them!
I took the car to an independent mechanic who verified everything they said needed to be replaced, however the cost was SIGNIFICANTLY lower. I’m not just talking about the hourly rate but mainly the cost of the parts AND the number of estimated hours. They could have offered to replace the components for me at dealer’s cost. They could have offered to cut me some deal on the work! They could have offered a great tradein and a great deal on a new car. They did nothing to smooth over the situation.
I had been considering replacing her with a newer car since I dont want to be bothered with massive upcoming repair bills and parts replacement (will also need new tires, new brakes, etc soon). If they treated me right I would have bought a new Audi S4…but they didin’t!
I’m putting down a deposit on a new BMW this week!
I hope anyone googling for a review of their dealership finds this information. I highly advise you to go to Audi of Fairfield, Danbury, or anywhere else instead of New Country Audi of Greenwich.
We went to lease an Audi for me. We already had an A4 that had a few months on the lease. The salesman and my husband were looking at A4 ragtops and the salesman keep telling my husband that it was the best deal even though he had time left on his current lease.
When we leased the new A4 we were told to make that month’s payment and that would be all we owed, they would take care of the lease ending early.
We are now in collection for over $1000.00. I know we should have gotten it in writing but it was our second car from this dealership and the first experience was okay.
We will not go back.