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Senior citizen so have bought many cars over the years – worst experience ever encountered. There is nothing positive I can say about my experience with this dealership.
– Salesperson was poor….attitude poor, walking you thru the many functions the vehicle has did not happen, would ignore you on later visits to the dealership.
– Billet grill was part of contract – took three months to get it
– Bought external/internal protection package… scheduled work but when showed up they did not have the materials to apply (would have thought they would have same in stock). Live in Lake County 50 miles away so was added gas and time.
– Bought extended warranty…..found out later that it was not a Chrysler warranty but actully a sub contracted warranty…..(with restrictions). Honesty of their contract writer was questionable…also high pressure used in the sales of package.
– Service managers openly “bad mouthing” the parts person and their supervisor (who was probably the one employee with the most intergrity at this dealership)…..
– They provided a rental vehicle (via Hertz) which they did not pay timely and 3 months later we got billed by Hertz…..they finally paid it, but just more hastle.
It is noted that this purchase was made 3 years ago and some changes may have been made at that dealership…we now have all our maintenance, etc done at a different dealership……
I never bought a car in Napa before. The entire staff was great. I visited the dealership four times over two weeks and all my questions were answered and there was no pressure to buy now or we won’t give you the information. The lack of games played was great. I have bought a lot of cars over the years and was actually surprised at how nice the staff was plus how aggessive they were on making sure I got a great price.