The Nalley Lexus Roswell experience is like no other, and our goal is to provide the same rich, satisfying experience online that you will receive in our dealership. We pride ourselves on delivering the exceptional treatment Lexus customers expect. Serving as a North Atlanta area dealership, it is our honor to help you find the Lexus car or SUV of your dreams. If you need assistance online, our highly trained internet specialists are ready to assist you with all of your automotive needs. Please visit us at our state of the art facility in Roswell Georgia. Click to tour our dealership.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Klaus
My Nalley Lexus Roswell reviewThis dealership is in a nice area and has a nice facility, but after the initial sale of the car, my experience has been terrible. I have felt like I have been lied and cheated to multiple times within the past month just to get everything settled.
I will never return back to this dealership or any Nalley dealership in the future and would warn everybody against it.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
My Nalley Lexus Roswell reviewWe have purchased 3 Lexus SUVs from this dealership.
The have been excellent to deal with.
Our favorite part is their service. We work with Brandy and she always gives us good estimates of the time it will take and goes over in detail anything that they see prior to the work being done.
I always know what I am paying for. They also give us detailed statements. I highly recommend this dealership.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2009
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Vehicle make
RX350
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Service Technician
Rick
My Nalley Lexus Roswell reviewI took my car in for a 15,000 mile check up and after about 2 hours they told me I was ready and presented me with a $329.00 bill.
I asked them what was donw and was told it is on the paperwork. i paid and looked at the paperwork and found that all they did was an oil and filter change and rotated my tires.
I went back to my service person and asked them why they charged me $329.00 for just an oil change and a tire rotation and was told that was the new pricing and there was nothing he could do about it.
I was mad. I felt ripped off and I saw the generel manager who, instead of correcting my situation started giving me examples of how the economy was and how everything was going up in price and they were just “scrapping by”.
I will never take my cars to any Nally Dealerships. They are a rippoff and shuld be reported to the BBB.:devil(
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2005
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Vehicle make
GX 470
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Service Technician
Rick
My Nalley Lexus Roswell reviewI had some oil leaking from my truck and took it to Nalley Lexus in Roswell. After the initial inspection I was told the engine needed to be resealed and it would cost $2200.00. I asked to speak to the mechanic and he(Rick) told me that is what it takes. I decided to get a second opinion and took it to another garage down the road who also works on Lexus.
He told me the four wheel drive gear o ring was leaking and he could fix it for $75.00. I asked him about the engine and he told me there was no leaks from the engine and offered me to take a look.
I did and although I am not a mechanic it was clear that there was nothing leaking from the engine area . It has been two weeks and no oil leaks.
I am realley dissapointed in the nalley dealerships. I dont think anyone should be treated this way and taken advantage of.
I trusted them and they abused my trust by robbing me blind and lying to my face. I WILL NEVER TAKE MY CARS TO ANY NALLEY DEALERSHIP IN ATLANTA. THEY ARE A RIP OFF.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2008
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Vehicle make
LX 470
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Service Technician
steve
My Nalley Lexus Roswell reviewI took my truck in for a 30,000 mile check up and they were going to give me a loaner as promised on the phone but once there the loaner was unavailable as they were ‘watching their expences” and cutting down the fleet.I asked to come back another day and was told they had alredy started working on the car. I told them to hurry as I had another appointment and three hours later they come and tell me i need brakes and that it will be an additional 2 hours. I declined at the $600.00 brake job and checked out. As I was waiting for my truck I looked over the bill and the ounly thing they did was an oil change and a tire balance and rotate ,wiper insetrs and an air filter and charged my $698.00. I was mad and went to see the manager and I met this young boy who said he was the manager named Blake.I spoke to him and all he said was it was corporate that set the prices and there was nothing he could do.
I left the dealer in rage and called Lexus in california. They informed me that the deales set the prices and that Nalley overcharges everyone through all their dealerships but they were willing to help my with my next repair or servive as long as I did not use Nalley.
Go figur, the manufacture does not likr these guys! Warning to all you Atlanta residents, Jim Nalley no longer owns any Nalley dealership so stay away or they will rip you off.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Nalley Lexus Roswell reviewNalley had a pre-owned vehicle with low miles that was priced extremely well. My husband test drove the car and liked it. He told the sales rep. that he was very interested but would like for me (his wife) to drive the car before we purchased it and signed the papers. That was no problem according to the sales rep. He offered to hold the car if we gave Nalley $100. My husband gave Nalley the check and left for the bank to start working on the purchase. Four hours later and before I could get to the dealership, Nalley called informing us that they sold the car. Since they did not honor their offer to hold the car, I feel the dealership is dishonest and would never buy a car from them.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2004
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Vehicle make
Lexus
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Service Technician
unknown
My Nalley Lexus Roswell reviewI took my Sc in because I was concerned with tire my tires. they took a look at it and told me I had probaply ran over something and needed tires. I asked them what it would cost and they gave me this story about how these were special tires and the cost was about $2000.00. I told them to go ahead and then they call me later in the day and tell me I neeed an alignment i asked them if they included it in the price and they said no. I told them to do it. they call the next day and tell me I need a tire sensor for $300.00. I told them I needed to see the manager. i met with a young boy named blake and honestly i dont think he needs to be a manager from the way he conducted himself. he basically told me that this is what it is going to take and if I didnt want to pay for the sensor he will put the car back together and I did not need to come there again. I told him to do just that and took my car to hennessy where they put the sensor for free and when i contacted Lexus they gave me back all my money I had pdat Nalley and told me to take my car to hennessy from now on. Sound like Lexus is haveing problems with nalley as well.
I would stongly suggest to anyone dealing with any nalley stores to stop going there and take your car somewhwere else. Nalley will rip you off and wont care if you come back.
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2004
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Vehicle make
LS 430
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Service Technician
Bill
My Nalley Lexus Roswell reviewTook my car in for a regular service. had a flat tire two days later. Checked trunk to swap spare tire. Sparetire, jack and lug wrench missing. Called dealer and found out they had removed it and forgot to put it back.Asked them to bring tire to me. told me to get my car towed there and will put tire on for free. got my car towed there, they put the tire on and presented me with a tow and tire swap bill. to make things worse they did ‘nt even repair my flat and just threw it in the trunk. I refused to pay since it was their errr and the threatened to keep my car untill the bill was resolved. i asked to speak to the service manager, he was a young Boy to say the least and did not know what to say . he told me he would give me 10% off the bill and that was his last offer. I called the cops and they resolved everything and i drove off without paying. Nalley Lexus is a crooked Dealership. I will never go there and advise anyone to stay away. they are glad to take your money and leave you hanging. I wonder of they actually performed the maintenance on my car in the past or just charged me for it and did nothing to my car. I have complained to the BBB and Lexus Corporate.
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Vehicle serviced for
Accessory Installation
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2008
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Vehicle make
RX350
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Service Technician
Brandy Mcmillan
My Nalley Lexus Roswell reviewWe purchased this vehicle from Nalley and as part of the deal included a DVD player. The salesman made an appointment and I took it in to have it installed. I was met with Brandy Mcmillan who was at first was in denial that there was no appointment and when the sales person showed her my appointment she became defensive and negative towards me and told me the player was not in and I would have to reschedual. I looked at the salesman who told me to wait a minuite while he checked with parts department. he came back and told me the player was in and that i can come back in the afternoon to pick up my car. I asked him if i was getting another car to drive and we went back to Brandy for a loaner car and she went on saying she didnt have any cars and we needed to reschedule. the sales person gave me a demo to drive and i was out of there.
I returned in the afternoon to pick up my RX350 as was told, although I was not updated by anyone on the progress of my vehicle, and went in to see Brandy.She told me that my car was ready and it would be $758.36. i told her that it was part of the deal and she said the agreed ammount on the deal was $1500.00 but they installed a DVD player with a larger screen and the difference in cost was $758.36. I refused to pay and went to look for the salesman. He asked brandy what was going on and she gave him attitude and told him he could pay it out of his commission.The salesman told me he will take care of it and gave me my car keys.
After going through on my first visit and being felt like I was treted as a criminal i will never go to any Nalley stores . This is the kind of people they hire and train to deal with customers, i can only imagine what they do to people who owe them money.In my opinion, nalley is a rip off and i am going to file a complaint with the BBB. the will trat you like dirt and rip you off when given a chance.
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Vehicle serviced for
Repair
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2003
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Vehicle make
ES330
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Service Technician
brandy Mcmillan
My Nalley Lexus Roswell reviewMy husband and I were travelling to Florida when ewe had car trouble with the air conditioning and stopped by Nalley lexus to have it looked at. We were given an estimate for $1800.00.We decided to brave it out and have it looked at in Florida and ended up paying $115.00 to have it repaired.We were told we needed a relay and nalley told us we needed alot of components for the air conditioning.On the way back we stopped at nalley Lexus and told the manager what we had experienced and oddly enough he did not care and told us to have a good day. I spoke to one of the technicians and he said Nalley hires dop out kids and pays them $10.00 per hour and charges the public $110.00 per hour and as a result the cars are not fixed correctly because most of the tim the technician has no clue and guesses what the problem might be. Truly the worst dealership.I am glad we dont stay in Atlanta. Nalley has a lot of dealerships there. Beware atlantans, Nalley is going to rob you.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2006
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Vehicle make
ls430
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Service Technician
dont know
My Nalley Lexus Roswell reviewI left my wallet in my car accidentally and whan it was serviced and i had to pay for the service i realised what I had done and went to my car to get my wallet. to my surprise, my wallet was missing. i called the valet that had brought my car around and he said he did not see anything. Icalled for a manager and a guy by the name of Darrel came over Iexplained my situation and the first thing he said was nalley was not responsible for anything left in any vehicle and walked off.
Iwas very upse and walked into the general managers office and told him if my wallet was not recovered i was going to call the police.
He went somewhere while I waited in his office and came back with my wallet.i think there is a scam going on . when i asked him where he found it from he told me the carwash was “holding ” it for security. What BS!
Iwil never go to any nalley dealerships in atlanta ever again. They are a bunch of crooks and rip offs when it comes to servicing your vehicle.Hennessy lexus does more for less money and cares about their customers. DONT GO TO NALLEY DEALERSHIPS!
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2003
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Vehicle make
RX300
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Service Technician
george
My Nalley Lexus Roswell reviewI took my SUV in for an oil leak. I was told the seal between the engine and the transmission was leaking and needs to be replaced at a cost of $1448.00. I was shocked how a seal could cost so much and they said most of the cost was labor so I asked them to show me a detailed cost and they could not answer whay they had to charge me shop supplies and why the labor rate was being billed at $120.00 per hour when they had a sign that said $110.00 per hour. they said they had a grid system.
I declined the repairs as I was feeling taken at this point and took my SUV to Hennessy lexus on peachtree Industrial Blvd and they did the repair that Nalley was going to do for…you ready for this…$760.00 plus tax…half of what Nalley was going to charge. The oil leak is fixed and I will stay away from all nalley stores in the future and spread the word how Nalley stores are such a rip off .