Get behind the wheel of a new vehicle today! At Bedford Chrysler Jeep Dodge in Bedford, PA, we can help you locate your dream vehicle, finance it, and keep it running strong with exceptional service and a wide selection of parts. Check out our current specials to see the latest promotions and incentives. We’re dedicated to serving you, the customer.
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
I brought my 2006 Jeep Commander in after the transmission overheated 12 miles from the dealership. Simple problem, check engine light came on, transmission over temp popped up so we allowed the vehicle to cool for 45 minutes then drove directly to the dealership. As this was a long trip we had planned we had checked fluid levels and condition the night before and the fluid was clean and full. The best thing about my experience was the woman working at the service counter. She was wonderfully polite, had a disarming smile and seemed to genuinely care about our predicament. She took it back to have the codes read and came back with multiple transmission errors. We decided to leave it for additional diagnostics which would be performed either later that day or the following Tuesday after the long weekend. We got a rental, drove home and picked up my 2011 Jeep Wrangler for the drive (Yes, we are a Jeep family). When we returned 5 days later, it was parked in front of the service center, precisely where we had left it. When I asked what was going on with it I was told “The part hasn’t come in, I think.” My response was “I authorised $75.00 in diagnostics, not repairs. What part?” The kind woman at the service counter went to the “Transmission Specialists” to find out. She returned stating she had been mistaken and that they had not had time to look at it yet but would do so the following morning. At this time I explained to her that I was a mechanic, and I would like to know what they were planning to do as I did not want them spending all their time on a tear down when I could tow it home, lift it in the driveway (Yes, I really was not kidding about being a mechanic. Theres really a lift in the driveway, too) and install a junked tranny for less than labor costs. She agreed that was a legitimate question and returned to the shop floor to talk to the mysterious “Transmission Specialists”. She came back and told me they would be dropping the pan to inspect contents and performing an air test. I agreed as these were normal procedures. The following day I got a call from her stating that I required a tear down for diagnosis which would cost me over $1000. On a plus note, I could skip that pesky diagnostic tear down and have them install the re manufactured tranny that was on hand for over $4000. I declined both and sent my husband to tow it back 2 days later, stopping at Stoystown Salvage on the way back to pick up a junked tranny. While there he inquired as to whether there was any fluid in the pan and was informed it was emptied. Additionally, the service center was kind enough to help him remove the rear drive shaft for towing. The next morning, the Jeep is on the lift and we are removing the “Empty” transmission fluid pan. So empty that I am now wearing approximately 1/4 of tranny fluid and I have drained an additional 1/2 gallon into a bucket. The rest is being soaked up by kitty litter. The Transmission Fluid Filter is grinning at me! No, wait….it’s actually split. Huh, wonder how they missed that! Looks like a spider got up in here, too. No wait, that’s a series of cracks through the valve body. The same valve body containing the Tap Ports that the mystery “Transmission Specialist” had to access to perform an air test.
Conclusion: When I told them I was a mechanic I expected a little professional courtesy. What I got was dishonest service. Any kind of mechanic would have to be blind, astoundingly incompetent or both to have missed this obvious problem which took an hour to repair. Maybe they are neither and are just dishonest as hell. In which case, I will say that people on salary pay aren’t usually inflating prices like this so the fault lies with the owners or managers. If they will treat one of their own with this half assed shady practices, what will they treat the average layman like?