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Mullahey Chevrolet Kia ceased operation earlier this year. Now it is just a bodyshop operating under a different name with the same phone number.
Best dealer ever used
STAY AWAY from this dealership!!!! They sold me a car and promised to put a “stock navigation system” when I got the car back it had a random system valued at $600 value. It looked awkward , 3-4 inches sunken into the dashboard and could even use the dials. I wanted a refund because it was not what I was promised and I actually paid $1,100 plus installation which was an additional $500, TOTAL $1,600 . After all the hazel and arguments I’m still waiting for a refund. Although they “said” a refund would be provided they refuse to give me anything in writing stating when or how much. Larry Valdez and Paul Romero are EXTREMELY unprofessional.
DO NOT USE THIS DEALERSHIP!!! Once you buy the car, they treat you like dirt!!! My rating is A ZERO out of ten!!! I would not buy a car from them if they were the last dealership left on earth. I rather take the BUS!:mad:
I had received an offer from Garden Grove Kia for a Soul. Mullahey Chevrolet-Kia (which doesn’t actually sell Chevrolets) said they would beat whatever offer I received. After speaking with them on the phone, I sent them an email with a price, interest rate, term of finance, fees, tax, and specific type of car and asked if they could beat it. They said they would beat it by $100.
I went down to the dealer to check out the car. I agreed to buy it and made it through the credit check with an approval and got to financing. When I sat down, they agreed to sell an alarm, which they sell for $995 but retails for about $300, for $500. When they printed the agreement, the price of the car was $800 more than it was supposed to be. I asked them to print the correct price but I had to leave for work. Later, they refused to sell the car because they said it would be costing them money.
Basically, if you want a car from them MAKE SURE YOU LOOK AT THE PRICE BEFORE YOU SIGN ANYTHING!!!! I would highly recommend you go to Garden Grove Kia instead.
:)My GMC Yukon was taken in for autoride problem and when the car was returned 3 door locks failed to lock. Shortly after I left the dealership I noticed the problem and called my service rep Rene. He said bring it in an they would take a look at it. I brought it in and they gave me a hard time and said they didn’t break it. After I persisted they had their technician check it out and said it would cost $600 dollars to fix it and that was at their cost. This was unacceptable and I felt since it worked when I brought it in they should fix it on their dime. The service manager Mark Pavay got involved and was rude and downright obnoxious. đ He wasn’t helpful and wouldn’t budge on helping. I didn’t believe that three actuators could go out at the same time. Mark assured me this was normal and after all my car has 110,000 miles and this should be expected. (GMC’s SUCK) Furthermore he said he had a similar problem with his GM vehicle at ~80,000. I didn’t trust their diagnosis and went to another repair shop. Long story short the problem was with a relay and re-seating it fixed the problem. The other shop didn’t even charge me. The fact that Mullahey couldn’t figure this out causes me great concern. Is it that they don’t know how to diagnose problems or is it they were trying to rip me off. I believe the latter they knew exactly what they were doing. :rolleyes: Regardless I saved over $600 dollars by getting a second opinion. đ Do yourself a favor and don’t trust these crooks.:mad: Take your car to a reputible dealer.
This customer was sent over to us from a local major tire store. We had never had this customer or vehicle in our store before.
We diagnosed and completed the repair on the level ride system which is at the rear of the vehicle under the car.
After the customer picked up she called and stated that three of her door locks no longer worked. We asked her to come back in so we can look at our repairs.
We called the Tire store to ask if they had done any repairs near any of the door lock components. The manager there informed me that they had done an oxygen sensor repair and that afterwards the customer complained that her airbag light was on after they worked on it. As a courtesy the Tire store fixed her airbag light. After that, the customer stated her level ride light was also on and it was working when she brought it in. The manager at the Tire store assured her that the oxygen sensor repair would not affect that system and advised her to bring it to us.
After we verified our repairs on the level ride system were sound and done correctly, and with the information I had gotten from the Tire store, I advised the customer that the repairs we did on the level ride system were not related to her door locks and we could diagnose her door lock issue for $98.00. She declined and insisted that we fix it at no charge as it was working when it came in.
This is the same thing she did at the Tire store.
As she did not authorize my tech to diagnose it, we gave them a worst case scenario estimate which was all three door lock actuators be replaced. It was made clear that the estimate was not based off a diagnosis. Had she authorized the diagnosis we would have also found the poor contact at the relay.
The loose relay is a questionable diagnosis as well. We could hear the door locks “trying” but they just werent opening the locks. This is means there was contact. I also stand by my comment that these are common to go out, and, yes I did my first one on my Tahoe at about 80k mikes and the next one at about 84k, but I still love my Tahoe.
Our customers are very important to us. It is regrettable that we were not able to satisfy this customer.
DONâT TRUST THIS DEALER! Their response is riddled with false
information.
âThis customer was sent over to us from a local major tire
store. We had never had this customer or vehicle in our store before. We diagnosed and completed the repair on the
level ride system which is at the rear of the vehicle under the car. After the
customer picked up she called and stated that three of her door locks no longer
worked. We asked her to come back in so we can look at our repairs.â
Actually, I called the tire and automotive repair store, not
you guys. We called them not even 3 minutes after picking up our car to let
them know what was going on and that the door locks all of a sudden werenât
working. When talking to Goodyear, they explicitly
said the door locks were working before taking the car over to you guys to look
at the autoride, and they remembered that the locks were working because the
guy that drove it over accidentally hit the door lock with his hand, so knew
for sure they were working before dropping them off by you . You also fixed the
abs brakes at the time of the repair.
The ABS was something weâd put off a long time to repair, and decided to
fix while it was at the shop. This was
told upfront, directly to the tire store.
âWe called the Tire store to ask if they had done any
repairs near any of the door lock components. The manager there informed me
that they had done an oxygen sensor repair and that afterwards the customer
complained that her airbag light was on after they worked on it. As a courtesy the Tire store fixed her airbag
light.â
The airbag light was NEVER on. That is not true at all.
âAfter that, the customer stated her level ride light was
also on and it was working when she brought it in.â
There was no light on at all. I called the TIRE
company to let them know after we picked it up the air ride was no longer
working, and it was working when we dropped it off. It is something very distinct you can hear. When it doesn’t go on, you can notice it isn’t working any more.
âThe manager at the Tire store assured her that the oxygen
sensor repair would not affect that system and advised her to bring it to us. â
No, this is not at all what was said⊠We were told what I explained above about the locks working just fine when they dropped our SUV off at the dealership. We then proceeded to call your company, spoke with someone before coming in (I believe it was Rene. There was someone else who was there the morning I brought the SUV in.), who said you would look at THE LOCKS for us. Again, more false
information.
âAfter we verified our repairs on the level ride system were
sound and done correctly, and with the information I had gotten from the Tire
store, I advised the customer that the repairs we did on the level ride system
were not related to her door locks and we could diagnose her door lock issue for
$98.00.â
The only reason I was at your shop again was BECAUSE of the
door locks not working, not to verify your repairs on the auto ride system. You
guys DID INDEED check the door lock issue before giving us the price, and it was NOT a worse case scenario as you stated. It was fully analyzed while me and my 4 kids waited for over an hour for the diagnosis. Then and only then was I told it would
be $600 to fix all the actuators that were definitely bad, and you would not take any responsibility for it even though I
hadnât had my car in weeks due to repairs at the tire store.
âShe declined and insisted that we fix it at no charge as it
was working when it came in. This is the same thing she did at the Tire store.â
This is NOT the same thing I did at the tire store. This is where you began to insult me and insinuate I was just some crazy woman. What I did
is TELL THE TRUTH. When I dropped off my car at the other tire/automotive repair shop, the autoride was working fine, as
we had just had a heavy load in the back of the SUV just prior to bringing it
in to the tire shop and it was working fine, and stopped working while in possession of the tire shop. Was it a coincidence? Or was it just something the tire shop couldn’t find and relied on you guys to find?
I question whether or not the auto ride really needed replacing after this experience with the locks.
I will steer everyone I know away from your shop. I have recommended the tire shop to several people since this, as they have great customer service and don’t treat their customers like they are trying to pull something when there is a genuine problem.
â As she did not authorize my tech to diagnose it, we gave
them a worst case scenario estimate which was all three door lock actuators be
replaced. It was made clear that the estimate was not based off a diagnosis. Had she authorized the diagnosis we would have
also found the poor contact at the relay.â
OH, no, this is NOT the case at all.
There was a FULL DIAGNOSIS DONE BY THEM, and it took them about an
hour of looking at it, as I DID authorize it to be looked at, and insisted it
be FREE because of what the tire shop had told me about them working when they dropped them off at your facility.
This response is so riddled
with lies it should be confiscated! We
were told it was DEFINITELY the actuators, there was no other alternative, we
either needed to pay the $600 or the doors wouldnât work. I had
them call my husband to because of the terrible ways the manager was accusing
me of things that were untrue. This
diagnosis was for a problem that was non existent before the tire store dropped
it off to the dealer.
âThe loose relay is a questionable diagnosis as well. We could
hear the door locks “trying” but they just werenât opening the locks.
This is means there was contactâ
Questionable? They worked just fine after the tire store found the relay was
loose and made sure it was in pushed in right. Funny, No problems since⊠Ask Goodyear of La Habra.
âI also stand by my comment that these are common to go out,
and, yes I did my first one on my Tahoe at about 80k mikes and the next one at
about 84k, but I still love my Tahoe. Our customers are very important to us.
It is regrettable that we were not able to satisfy this customer.â
The fact that you are trying to state right here in this message that there wasnât a full diagnosis
on this and there was speaks for itself.
Like I said before, BEWARE of the diagnosis from these guys! Get second opinions, and don’t let them treat you the way they treated me!
I took my vehicle in to this dealership for a service recall notice. First, I was advised that this recall notice repair could only be completed Mon.-Fri. and could take up to three hours. No loaner car would be offered. Great, first strike.
After verifying that the Mullahey service dept. could complete the repair on a Friday, I show up. I’m promptly informed by service technician Rick that the person responsible for this sort of repair did not come into work. Great, second strike.
Rick was ready to send me away with no offer of an alternate repair date/time until, I’m guessing his Service Manager Mark, overheard our conversation and my frustrated rant. After a quick discussion between Rick and Mark, they offered to take my car in on Friday and have the appropriate technician work on it Saturday. I was offered a rental car at their expense. Great, second strike taken back.
On Saturday, I follow-up on my car and I’m told by Ron that it should be ready by about 4 PM. It’s now about 2 PM. I get a call about an hour later that a part on the radiator was inadvertantly broken. Rick explains that they will replace the radiator at their expense but my car won’t be ready till Monday. The dealership closes at 6 PM. I get off at 6 PM which means I’m now going to have to take off early from work to pick up my car and return their rental. Great, second strike.
I pick up my car on Monday, all seems fine, the car hasn’t imploded. Then today, the topper. I reach into my change box and discover that all my change has been stolen. Wonderful, third strike.
I promptly contact Service Manager Mark and advise him of my discovery. I’m not expecting compensation over my small fortune in change, it’s just the principal of the matter. After the run around on my car, now this.
I will never, ever, be going back to this dealership under any circumstances. I will sell my car in order to avoid going back to this dealership if need be. Too bad, I like my car.
Hello,
My name is Mark Pavey. I am the service manager here at Fullerton Kia / Mullahey Chevrolet. Please allow me to address these concerns one at a time.
Phone call earlier in the week…
“I was advised that this recall notice repair could only be completed Mon.-Fri. and could take up to three hours.”
This is in fact the case. This repair does indeed take about three hours from drop-off to pick-up. At the time of this repair we were open on Saturdays for five hours (8-1). We have two dedicated Kia technicians Monday through Friday and they alternate Saturdays, so, Saturdays we have one Kia tech. We can do some light warranty work on Saturdays but it’s mostly scheduled maintenance and we strongly encourage appointments. We have since expanded our Saturday service hours to 4:00 to better service our customers.
Friday…
“No loaner car would be offered.”
The Kia warranty does not offer courtesy transportation. At times Fullerton Kia will offer courtesy transportation at its own expense on a case by case basis. When we make these decisions we ask ourselves “Was the vehicle purchased here?” (no), “Does the customer have good service history with us?” (no), “Is this a repeat repair” (no), “What has the customer been through to get here and will offering them a loaner car win them as a customer or restore their faith in our dealership or Kia” (maybe?). These arenât the only guides, but, they are good guidelines to start at.
Friday…
“I’m promptly informed by service technician Rick that the person responsible for this sort of repair did not come into work.”
Part of the story has been left out here. In order to provide the highest quality service, our technicians keep up to date on all factory training. Although most of the training is available on-line, some of the more advanced classes are “hands-on” at the Kia training center in Irvine. We had one tech at training that day and the one that was on staff that day was qualified to do the work but we were booked up for the day already as we had an unusually busy morning taking in work. This was politely explained to the customer by Rick and myself. Sidenote: Tech that was at training that day came to work at 5:00 pm, after training, and worked till 9:00 pm (we close at 6:00) to help get caught up. I have to commend this technician for his dedication and commitment to our customers.
Friday…
“Rick was ready to send me away with no offer of an alternate repair date/time until, I’m guessing his Service Manager Mark, overheard our conversation and my frustrated rant.”
I did hear the conversation in the service drive. Rick politely explained to her our scheduling problem, and did recommend rescheduling. Dates and times were not discussed as the customer immediately became upset because someone at our store had told her that the work could be performed on a Friday stating “Great, see, this is why I don’t ever go to dealerships”. Overhearing the conversation I thought this may be the opportunity to change her disposition towards dealerships. I offered her a rental car at our expense and apologized to her about our current shop load and explained to her the unusual circumstance of having a technician in training. At this point this has turned into an opportunity to win a customer. Any chance of profitabilty in this repair is gone.
Saturday…
“I get a call about an hour later that a part on the radiator was inadvertently broken. Rick explains that they will replace the radiator at their expense but my car won’t be ready till Monday.”
This is indeed the case. The plastic on these radiators gets very brittle at this area at the top of the radiator. Our technicians are aware of this condition and take great pains to avoid this, I’ve even seen these fittings break while pressure washing the engine compartment. I welcome any Kia tech or service manager or independent tech to comment on the brittleness of these Kia radiator tanks when they get up over 60,000 miles, it is a known issue. Unfortunately, this fitting on the radiator broke while releasing the hose at the opposite end. We immediately notified the customer, apologized and ordered a new radiator and, of course, authorized the rental through Monday.
Wednesday, two days after the car was picked up…
” I reach into my change box and discover that all my change has been stolen. ”
The first thing I did was apologize to the customer and offer her compensation on any dollar value that she told me. We are a Chevy store as well as Kia. We get all sorts of cars with Ipods, loose change, sunglasses, portable navigation systems etc. We don’t have alot of turnover here. I have been here just four months myself and am the newest service employee. We have one service porter who has been here a long time and he is the one who usually parks the cars. I have never had one theft complaint since I’ve been here and the staff here cannot remember the last time we had a theft complaint. We screen all of our employees carefully and do not have any pattern of theft here.
The vehicle had 87000 miles on it. The customer had been in two years earlier for another campaign at 62000 miles to replace the crankshaft bolt. Besides that, we have never seen this customer for any other work. The customer did noy buy the vehicle here.
At every turn in this repair I feel that we offered the highest level of service. We do not manufacture the vehicles and understand the frustration a customer has when they have to bring their vehicle in for a recall or warranty repairs. All that we can do as a dealer is try to provide the best service possible to our customers and stand behind our work. I feel that we did that here.
It is unfortunate that we were not able to change this customers opinion of auto dealers, but, we’re going to keep trying đ
Thank you for taking the time to read my response,
Mark Pavey
Service Manager
Fullerton Kia / Mullahey Chevrolet “Where good things are happening”