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1960 Old Minden Road
Bossier City LA 71111 (318) 746-2175
Having recently dealt with BBB in Shreveport, LA, I sadly come to the conclusion that BBB is not only a misnomer but a toothless tiger inasmuch as consumers are concerned.
I gave them all the supporting evidence they needed to clamp down on unsavory practices by the dealership and still didn’t get beyond square one.
When BBB is finances by fees levied from local merchants that is probably to be expected. Still, BBB has no business continuing to pretend they are champions of consumer rights.
I our case, my daughter was towed early in the morning (0530) from Hwy 20 to the dealership which was the first one to open and able to address the problem with a 2006 VW Jetta that had a failing alternator. It took 3 hrs to get an estimate, one that exceeded all norms in terms of work to be performed, type(s) of issues at hand and length of time to repair. At first, I was led to believe that even the timing belt needed to be replaced (something that is only done every 60k miles or so and had already been recently replaced). Then I was told that 3 hrs would be needed to remove a bumper to get to the alternator, that a pullie needed to be changed, etc. all at the tune of $1200.00.
When I realized that we were being raked over the coals, I called around and found a reputable mechanic (LT Automotive) and had the car towed (again) to their shop. The work was done quickly, efficiently and only required the swap of the faulty alternator (a charge of $500). The VW dealership still insisted we pay a $89 diagnostic fee which was insult upon injury but had to be paid before the car was released.
Given the only person we eventually were allowed to talk to and who represented the service department was a lady who recited song and verse what she was told to say, I suspect that I am not the first customer who had a similar experience when dealing with this dealership and its shady practices.
My emails were not ansered nor were the complaints via consumer protection agencies other than a pat answer to BBB that did not address particulars of the incident.
Yours truly,
Paul Sofranac
LtCol USMC (Ret)