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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
pablo
My Beaver Toyota reviewThe Truck that we purchased was great but that it because it is a toyota. The salesman lied to us when we asked if the certified pre owned vehicle came with two keys and he said yes. After the deal was done, he pretended to be looking for the keys and then saying that he will have them by next week. After multiple times of following up with him, we still do not have keys. It has been 6 months and we are too busy to bother at this point. This dealership is the same as all dealerships. They lie and try to make the most money possible. The windshield also cracked all the way across 2 weeks later even though the dings were suppossed to be fixed, they should have replaced the windshield. Again cutting corners for the most money even though you pay for a certified vehicle that is touted to be like new.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Brent
My Beaver Toyota reviewSuperb experience. This was my fourth truck from Beaver and it has always been good: sales personnel helpful without being pushy, great experience with Finance people, fair price, superb trucks.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Pico, Jerry, Gary, Audrey
My Beaver Toyota reviewWe went to Beaver Toyota to purchase a new truck. We negotiated a price, and went home to think about it. That visit took about 1 1/2 hours, and we had to deal with two different sales people and mysterious waits while they conferred over the pricing. They offered less than half the book value for my trade-in, but otherwise we thought the price offered might be acceptable.
We returned the next evening, as we promised, negotiated a bit more (again with two different salespeople and ‘consulting’ in the back room), and we agreed finally to pay the price they offered the day before. So twice we were offered this price – final, out-the-door, after trade-in and rebate, tax, fees included.
The finance guy pressed me to fill out and sign a credit application. I told him that we didn’t need credit from them, that we had arranged our loan already through our preferred lender. He kept insisting, but it just didn’t smell right and he couldn’t give me a clear and honest explanation while he wants me filling our a credit application.
Then the finance guy switched the price on us. We had negotiated this same price twice, and he insisted it had to be a total of about $1200 more. He said he ‘isn’t authorized’ to sell it for less and that the added $$$ was taxes and fees that we had already agreed upon as included in our negotiated price. In short, we had a negotiated, agreed-upon price and Beaver Toyota was now not good for their word and were trying to get us to pay more.
We walked out without buying, and I told the finance guy that the lack of honesty bothered me a lot more than the money and that was why I was leaving without purchasing the truck.
Outside of the 5 star across reviews which are more than likely Shills, the above experience is what most people experience at beaver.
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2011
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Vehicle make
Camry
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Service Technician
not provided
My Beaver Toyota reviewWe accidentally ruptured the oil pan on our 2011 Camry on a Friday nigh. Car towed to dealership on Saturday morning and problem explained to Frank, an Assistant Service Manager. He was very busy, but took the time to write up a preliminary report and we agreed that the problem would be addressed Monday morning. That morning Frank, who I liked working with, the mechanic and I examined the damage, agreed on the work, which could have begun that day. Not to be. The parts department didn’t have the oil pan in stock. The attempt to order the part was, apparently, put off until late Monday afternoon when a thunder storm disabled the dealership’s computers. With no plan B to place the order, the part wasn’t ordered Monday, and not delivered until Wednesday, a delay that required us to extend our car rental for an extra day.
The work was completed Wednesday at noon. The job came in at the price estimated and I have every confidence that it was done well. Still and all, an operation of Beaver’s size and resources should have been able to complete this relatively straight forward repair job in one day, certainly in two, not the three it took.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Randy Mendenhall
My Beaver Toyota reviewI was very pleased with the service I received form all the staff I dealt with…Randy, Jay, and Audrey, in purchasing my 2nd car from Beaver Toyota, a new 2012 Camry. The experience was pleasant and easy. I always have, and will continue to, highly recommend Beaver Toyota to my friends and business associates.
My salesperson, Randy Mendenhall, was especially patient and helpfull in going for numerous test drives with me, as well as answering all of my questions to help me make a wise decision on my new car purchase. My previous purchase from this dealership, a Toyota Corolla, lasted me a good 17 years without ever giving me any kind of trouble. I’m hoping it will be the same for my new Camry.
Tanya Sydney
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Maria
My Beaver Toyota reviewbought a prius…Has been economically great for commuting.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Rodney, Paul
My Beaver Toyota reviewOutstanding customer service!!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Gerry Mae
My Beaver Toyota reviewWe bought a Toyota Sequoia from Gerry Mae about 2 years ago and it was our best car buying experience yet. A friend referred us to Gerry and he found out from us over the phone the kind of car we were looking for and kept an eye out for us over the next couple of months, calling us consistently to keep us updated on what had come in. This was my first experience buying a used car, and I felt that Gerry was honest and knew what features were important to us in buying a car for our family. He called us right away to come check out the Sequoia that had just come in so we could get it before anyone else had a chance to. We have been so happy with the car ever since.
I always have the best service experience at Toyota. When I come in with an appointment, the technicians are ready and expecting me. I they are very fast and keep me informed with the progress. I really appreciate that they try to get me the best price on parts when I need them. They are courteous and professional and I won’t take my car to anyone else.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Kirk Kapple
My Beaver Toyota reviewKirk Kapple is very professional and helped me at every step of the buying process. We located a new Toyota Highlander online that we were interested in buying. We submitted a price quote request and had a response within minutes. We agreed upon a price within 30 minutes and received a very fair value on our trade. We live a very busy life so Kirk made arrangements to deliver our new Highlander directly to our home. We feel like Kirk is a part of our family. Thanks so much for your personalized service Kirk. You and the entire team were terrific.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Del
My Beaver Toyota reviewI foolishly traded in a car on a used 2008 highlander hybrid without benefit of research. The pressure to buy was high and I didn’t realize the price was WAY out of line and I would be underwater for the first time ever on a car purchase. When I contacted the agency several times (after the 3 day return period), I was treated with NO respect and promises to call me back weren’t honored. I’d truly like to have a respectful discussion of this issue but no salesperson is willing to do that and I have the impression they want to forget me and this issue. I wish Linda Beaver would talk with me as I’ve bought several cars from this agency, but, at this point would never do so again and I would not recomment this agency to anyone.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Maria
My Beaver Toyota reviewEveryone was so helpful, respectful, and informative. I was so well taken care of and never once did I feel the slightest hint of being pressured. This was the best experience regarding car buying that I have ever had. Thank again to everyone.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Matt
My Beaver Toyota reviewFast. Easy. Fair. Highly Recommend!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Randall & Diego
My Beaver Toyota reviewBefore my present Beaver Toyota situation, I bought 2 cars from Larry Jurado and thought I was treated fairly. Earlier this year, while waiting for a repair on my 2006 Highlander, I was approached by Randall O’Leary who confronted me about buying a 2008 Highlander Hybrid that was newer, had fewer miles, and was a hybrid compared to my 2006 Highlander. Without benefit of knowledge regarding the hybrid, it seemed like a better car than the 2006 and I trusted Randall (and Diego Borrego) that they were giving me a fair deal. Months later when checking the hybrid value online, my cost seemed excessive,and,later upon talking with an Albuquerque Toyota salesman, I discovered, to my dismay, that I was GROSSLY overcharged for this car and am now “underwater” ($7000+ worth) regarding it’s current value and what I owe. I could have purchased a new hybrid Highlander for less than what I paid for the 2008 and I strongly regret making this overpriced purchase. The Albuquerque salesman was shocked at the what I paid for this car. I’m now stuck with a vastly overpriced car that I can’t sell nor trade and the financing wasn’t as promised. If Beaver Toyota would take this car back in exchange for another car with a fair price, I’d be very happy, would give them high ratings, and would deal with them again.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
unkown
My Beaver Toyota reviewI called beaver toyota in advance to negotiate the deal on the phone, I showed up and the salesman that I had spoken to was not available.
I was then “greeted” by another salesperson and he said that my deal was not a real deal and that I needed to pay a different amount. They made me wait for about 30 or 40 minutes while they figured out how to unravel the great mysteries of the world.
I got tired of waiting and walked out, then was called on my mobile phone while driving away by some guy named manny or buddy. Manny/Buddy/Sally asked why I left, I told him that I got tired of waiting and I had told the salesman that I would leave if he got up again to go and talk to the sales manager for the 5th time.
Buddy called me rude and hung up on me.
Awesome experience, so professional 🙂
I ended up purchasing a different brand, I figure that their service can’t be any better than the front of the house.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mike
My Beaver Toyota reviewFelt the Beaver people all went out of their way to make me and my family comfortable. They were honest and sincere. I will recommend my friends and family.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Beaver Toyota reviewThis is a high pressure, high volume dealership disguised as a “mom and pops/neighborhood” operation. In my experience, Beaver Toyota cared about one thing and that was the sale, the customer means ZERO to these people.
Also, Annoying old fashion/low end sales tactics…salesman makes you sit around so that you feel like you have invested so much time that you don’t want to go elsewhere, salesperson goes and “negotiates” deal for you 20 minutes at a time/several times, etc.
At the end, Beaver Toyota’s sales tactics turned out to be their best quality, my deal was an over-the-top royal screw up…and yes, they refused to make it right.
I don’t want to write a novel but I have dealt, over the years, with several dealerships/brands and this purchase was the absolute worst dealership experience.
Buyer beware, there are other choices…exercise them.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Aquiles Leija
My Beaver Toyota reviewAfter seaching for a car for approximately a month, and being unable to purchase a car on my own at age 22 was quickly becomming frustrating. I currently drive a 2000 Toyota Camry, and attempting to find a comparable vehicle was extremely difficult. On a whim, I stopped at Beaver Toyota, and hopped into a Toyota Camry. After speaking with the dealer, I quickly learned that to buy a new Toyota Corolla S would be similarly priced. That’s what sealed the deal; a brand new Toyota Corolla S for the same price as a used Camry. This was a no brainer and they were more than happy to accomodate me and my special situation.
Thanks Beaver Toyota!!!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Doug Themis
My Beaver Toyota reviewI have been buying cars for 50 yrs. and rarely has the experience been a pleasant or satisfactory one. My experiences with Beaver Toyota are the exception. I have now purchased my second vehicle from them, a new Prius. In both of my purchases I feel I have been treated fairly and given straight forward information regarding the purchase process. I have found the entire staff friendly and helpful. The financing arranged for me was outstanding…the BEST. In both of my purchases I was given information which I then went home to consider and research the data to validate the information provide by the dealer. Without exception my experiences with Beaver Toyota have been very positive including the servicing of my first purchased vehicle. Although I take very good car of my vehicles, I have never returned to a dealer for continued servicing of my vehicles, but the convenience, pricing and service provided at Beaver Toyota has been the exception. Dale B
🙂 Thank you Dale
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Audrey Allison
My Beaver Toyota reviewI love my new RAV4 and I love the deal I got from Audrey!
Service after the sale has been great too. 🙂
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Alan McKinsey
My Beaver Toyota reviewWe knew what we wanted when we went to the weekend tent sale. We were kindly greeted by Buddy when we walked into the tent. He directed us to Alan McKinsey, a sales person, who was very helpful. We were able to work out a trade-in on a new Prius. All the people we dealt with that day, including Audrey Allison and Jack Jason, were attentive, patient, and informative. Other than the long wait to fill out the paperwork because we got there at a very busy time, it was a very stress-free, successful experience.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Kirk Kapple
My Beaver Toyota reviewMy husband purchased a vehicle from this dealership in December 2010. This has been a horrible experience for my family! We have been dedicated toyota customers for our past 4 vehicles, but the experience we had with this dealership has made me never want to purchase another Toyota! My husband was taken advantage of and lied to from the first moment he walked into this dealership. When he went into financing, they added his down-payment amount to the total amount he was supposed to pay (so he basically ended up double-paying the down payment amount). They knew he really needed to purchase a vehicle that day and I feel they took advantage of his situation. There were also several other things they lied about that day. He was so upset about the overall experience, he decided to return the vehicle. After he returned the vehicle, $1,500 was charged to the Toyota credit card he applied for when he was at the dealership, but with no authorization whatsoever. No money was ever supposed to be charged to that credit card, which I think amounts to credit card fraud. When I called to complain about this charge, I was treated very rudely by both Kirk Kapple and Buddy Espinoza. They said they wanted to make this difficult for us, and would not refund the money. I hope by writing this, I save at least one person from the hell we have been through due to this dealership. I have never been treated this poorly by ANY business!!
Mr. Johnson did in fact purchase a new 2011 Toyota Tundra on 12/18/2010. He came in after totaling his Tundra in Taos. My understanding is he came to our dealership driving a vehicle from a dealership in Taos. It is also my understanding that the dealership there gave him a great deal on the rental as they were under the impression that he would purchase a vehicle from them. Mr. Johnson worked with two of my salesmen who are not “HIGH” pressure people at all. Mr. Johnson and his wife worked a deal on the vehicle and actually made us an offer. We accepted Mr. Johnsons offer, his offer was $1,442 below MSRP. He also took advantage of the Factory Incentive of 60month at 0% financing. Both Mr. and Mrs. Johnson seemed to be good straight forward people with the means to purchase the vehicle. They agreed to put $4000 down and signed up for a Toyota credit card to do so. We did charge the max allowed on that day as the credit card was just approved. The customers agreed that upon receiving the new credit card they would pay the difference of $2500 down payment. All contracts were signed and we went above and beyond and actually returned the rental for the customer.
Once Mr. and Mrs. Johnson safely returned to Texas with their new Tundra and their belongings they no longer needed or wanted the Tundra and decided to go shopping again. They purchased another new Tundra in Texas prior to all the previous paper work hitting Toyota Financial Services. Meanwhile they drove our new vehicle to Texas and back and simply dropped it off at our store while we were closed.
We fully understand what Mr. and Mrs. Johnson were doing at this point. They were using the dealership in Taos for immediate transportation and using us for transportation to Texas. They took a new vehicle with 12 miles and put near 500 miles on it. We had a cashable contract and could have forced them to have 2 Tundra vehicles. We did not do that.
We always acted in good faith; however, Mr. and Mrs. Johnson always had an agenda to just get home with their belongings.
We now have a depreciated “New” Tundra with around 500 miles on it, exactly how much depreciation is not known yet, perhaps $1,500.
What has been stated by Beaver Toyota is absolutely a lie. I rented a car from the dealership from Taos because they are one of two organizations that rented cars and had one available. I looked at a Ford truck that they had there to purchase, but they would not match a price from another dealership, so I did not purchase it. I then specifically asked permission to take the vehicle to Santa Fe to look at a Toyota truck. When I arrived at Beaver Toyota at approximately 12:30, I said that I had a rental car that needed to be returned ASAP that day, to which the sales manager said he would personally return the car. The sales manager left at 3:00, while I set in a line at financing, to go skiing. This would imply that his statement that he would return the rental car was an absolute lie to get me to purchase the vehicle. I had made a promise to the dealership in Taos that the car would be returned by 6:00 that day…but at 4:00 I was told now that they would return that car on Monday, if possible, to which I reminded them that rental cars cannot be returned when you like. So they had to scramble to find someone to take the car back, which occurred around 5:30 that day. I was then charged an extra day, due to their upfront lie, because the car was back late. Next I said I would like to get thru financing as quickly as possible so that I could get back home. Then they held me in financing until closing that night, which also makes the statement that I could be pushed through a lie. Now, as for the $4,000 down payment…the credit card would only give a small amount until the account was fully verified, and the accountants at Beaver Toyota said that they would not charge that card and gave me all the paperwork back. Then the dealership took it upon themselves to commit credit card fraud by then charging that card on 12/22/2010, as reported by the bank holding the card (which proves that I was told the card would not be charged because the actual purchase took place (4) days earlier). The amount of $1,500 was charged to the card without authorization, which is exactly the definition of credit card fraud. Finally, when I returned to the dealership here in Lubbock, Texas, they helped me get through the paperwork as to what took place. The dealership here got with Toyota Financial before they would ever let me look at a vehicle to see what shape the contracts were in with Beaver Toyota. I was then told by a representative in the Phoenix office that Beaver Toyota was in breach of contract with Toyota Financial because they did not collect all the money at the end of the financing arrangement. Therefore, the contract was not enforceable because they did not recognize the contract and said they would hold Beaver Toyota responsible. So they had to take the truck back, that I spent $2,000 placing on a trailer and returning to the dealership on Christmas Eve. Also, I was told specifically to drop the vehicle off when they were closed because it would kind of be bad for business to see a person drive up in a vehicle purchased at another dealership returning the one from their dealership.The primary fact remains that if they would have said upfront that I would be the last one through financing and the rental car would be returned on Monday, or sooner if we can find someone, I would have left the dealership without even looking at a truck. However, they told me outright lies to get me to purchase the vehicle then were upset when I wanted to return the vehicle after being taken advantage of. All they want to recognize is the fact that the papers were signed, but what statements or promises were made in order to make the paper signing take place are simply ignored. I took the responsibility of returning the vehicle to them and accepting the late charge on the rental car. However, they are willing to accept no responsibility in this transaction. It seems that the possible loss of $1,500 is small to get the point that the salesmen and sales managers should not be making promises to people to get them to buy a vehicle. Those practices lead to buyer remorse and then situations like this.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
LARRY JURADO
My Beaver Toyota reviewMY HUSBAND AND I HAVE BOUGHT TRILLIONS OF CARS OVER THE YEARS….. NEVER EVER HAVE WE HAD SUCH GREAT TREATMENT BY ANY CAR DEALERSHIP! ALL OF YOUR TOYOTA STAFF WERE SUPER NICE, CURTIOUS, HELPFUL, AND KNOWLEDGEABLE ESPECIALLY OUR SALES PERSON LARRY JURADO!!!!!! HE JUST MADE 2 NEW BESTFRIENDS! LOVE 4 LARRY!!!!!!!!!!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Brent Buell
My Beaver Toyota reviewThe red flags were there! I live 50 miles away from the dealership. Salesperson drove the car to my house so I could look at it and test drive. That afternoon was pressured to make the deal or the truck would be sold to someone else. I offered to give them a good faith deposit so I could have the truck inspected by my trusted mechanic before I committed. Was told that was out of the question. Next day went through purchase…salesperson drove the truck and the purchase agreement to my house on a Sunday! They would not negotiate on the price. Very next day I took the truck to my personal mechanic and found problems immediately. Error codes in the ECU, splines in the rear drive line are causing a ‘clunk’ when it is shifted into gear, and worse of all within a couple of days the transfer case started to leak gear oil. I was told that they only cover safety related issue with the truck within the first 15 days. I wrote an email to salesperson, his boss, and the general manger of the dealership explaining my dissatisfaction and concerns about the truck. I told them in an email exactly what was wrong with the truck. I was told to bring the truck in and they would take care of me. Wasted an entire day driving to Santa Fe, rented a car…dealership never offered to get me a rental or loaner, only to be told “sorry we only cover safety issues and my issues are not safety related”. Well…that is what I told them before they invited me to Santa Fe on a Saturday to ‘take care of me’. Boy they sure did! Time wasted….money wasted…paid too much for the truck…and now looking at over $500 in repairs to a vehicle I haven’t even made the first payment on.
Linda, Beaver Toyota takes great pride in the service we provide our customers and the quality of the vehicles we sell. We appreciate the kind words you sent us on 5/7/10 regarding your purchase and apologize for the small issue you are experiencing now. When a problem is brought to our attention, we always do our best to quickly resolve issues to the customer’s satisfaction as described in my email to you on 5/11/10. I’ve attached all correspondance between you and I which shows our attempt to provide outstanding service to you.
Please know that although we may agree with each other, we have dealt with you in a positive, upfront manner. It disappoints us that we have failed to may you happy.
We want you to be satisfied with your purchase and if you’re not, please contact me personally to receive a full refund for your purchase. You can reach me at 505.992.1695. Thank you, Matt Calavan, Beaver Toyota General Manager. :confused:
Below are our email exchanges….
Thank you all for your prompt responses. I apologize for such a harsh email. I tend to be suspicious and interpret ordinary situations as threatening, admittedly not a good personality trait.
In my conversations with Buddy I was told anything safety related falls into the 15 day implied warranty. I have had 2 different mechanics tell me that there is a serious problem with the rear drive line. There is a definite drive line clunk when shifting into gear. And then as of Sunday afternoon the transfer case has been leaking gear oil. I became angry at the thought of the thousands of dollars I was looking at to get these problems fixed.
On a positive note…the ECU error codes did not show back up when they were checked again this afternoon. Bobby Espinosa was correct when he said they were probably old codes sitting in the history. “whew”
I will be bringing my truck to Beaver Toyota bright and early this Saturday morning. I don’t feel comfortable asking someone to make the drive there and back so I have decided to rent a car for the day to avoid having to spend the entire day in Santa Fe. I do hope the matter can be resolved by end of day Saturday for the truck is my only form of transportation.
Till then,
Linda
Cell (453-1969)
Work (348-9522)
Home (994-9633)
—– Original Message —–
From: Matt Calavan
To: ’Linda West'
Cc: Buddy Espinosa ; Brent Buell
Sent: Tuesday, May 11, 2010 10:03 AM
Subject: RE: 2003 taco 5/1/2010
Hi Linda,
Thank you for your email. I would be happy to help but I’m somewhat confused by your description of the problem based upon the email you sent to Brent on May 7th. What exactly is the problem? We would be happy to address your concerns and Buddy, Brent and I stand ready to do so. I’ll have Buddy give you a call.
Best,
Matt
From: West, Linda
Sent: 5/7/2010 6:37 PM
To: ;[email protected]
Subject: Re: Thank you for your Purchase Request
Hey,
I am sooo enjoying the truck.
I get many compliments from co-workers and strangers!
I did go to Advanced Auto Tech, your boss’s brother’s shop.
They seemed to think they were old codes in the history.
They cleared the codes.
My regular mechanic asked me to drive it and bring it back by to see if any codes show back up.
I will probably stop back in on Monday after work.
I’m hoping Buddy’s brother is right…
I’m still in the market for some nerf bars and a dash cover.
Do you all have a website or something where I can browse for stuff that will fit the truck?
I would love to have my license plate back.
I didn’t want to take it because I thought you needed it to get the car to Santa Fe.
If you want to stop by this weekend, that would work for me.
Thank you, thank you.
This has been the most pleasant car buying experience I have ever had (ok…the last car I bought was 12 years ago :->). 🙂
Cheers…Linda
Matt Calavan
General Manager
Beaver Toyota Scion
505-982-1900
[email protected]
From: Linda West
Sent: Tuesday, May 11, 2010 12:29 AM
To: Buddy Espinosa; Matt Calavan
Cc: [email protected]
Subject: 2003 taco 5/1/2010
According to your “Beaver Toyota Used Car Advantages” statement, “Every Beaver used vehicle must pass a rigorous and extensive quality inspection before it can be sold. Our certified mechanics check all major mechanical and electrical systems and every power accessory as part of your rigid quality control.”
The day after I purchased my used 2003 Toyota truck from Beaver Toyota, I took the truck to my independent mechanic (Michael Kirk, MBS, Albuquerque, NM) and immediately his ECU analysis equipment indicated several codes between the ECU and ABS braking system. I immediately contacted my Sales Specialist Brent Buell. Brent did not contact me…instead Buddy Espinosa, Brent’s Supervisor called me. Buddy Espinosa advised told me that Beaver Toyota does not have the equipment to check the ECU codes on a vehicle and that if a vehicle “test drives” OK there is no reason to check any systems…. this contradicts your published statement. Buddy Espinosa told me on the phone (I know!) Beaver would cover the charges incurred by having the truck inspected only if I took the truck to his brother’s repair shop (Advanced Auto Tech, 1700 Eubank Blvd Northeast, Albuquerque, NM, 87112-4175).
My 2003 Toyota truck checked out “OK” (I have the paperwork from Advanced Auto Tech). That very day (5/6/2010) No surprise…the transfer case started to leek gear oil.
I have no idea what is going on….
I expected so much more from Beaver Toyota…why else would someone living in Rio Rancho buy a vehicle from Santa Fe?
Linda West
Cell = 453-1969
Work = 348-9522
Home= 994-9633
Linda, Beaver Toyota takes great pride in the service we provide our customers and the quality of the vehicles we sell. We appreciate the kind words you sent us on 5/7/10 regarding your purchase and apologize for the small issue you are experiencing now. When a problem is brought to our attention, we always do our best to quickly resolve issues to the customer’s satisfaction as described in my email to you on 5/11/10. I’ve attached all correspondance between you and I which shows our attempt to provide outstanding service to you.
Please know that although we may agree with each other, we have dealt with you in a positive, upfront manner. It disappoints us that we have failed to may you happy.
We want you to be satisfied with your purchase and if you’re not, please contact me personally to receive a full refund for your purchase. You can reach me at 505.992.1695. Thank you, Matt Calavan, Beaver Toyota General Manager. :confused:
Below are our email exchanges….
Thank you all for your prompt responses. I apologize for such a harsh email. I tend to be suspicious and interpret ordinary situations as threatening, admittedly not a good personality trait.
In my conversations with Buddy I was told anything safety related falls into the 15 day implied warranty. I have had 2 different mechanics tell me that there is a serious problem with the rear drive line. There is a definite drive line clunk when shifting into gear. And then as of Sunday afternoon the transfer case has been leaking gear oil. I became angry at the thought of the thousands of dollars I was looking at to get these problems fixed.
On a positive note…the ECU error codes did not show back up when they were checked again this afternoon. Bobby Espinosa was correct when he said they were probably old codes sitting in the history. “whew”
I will be bringing my truck to Beaver Toyota bright and early this Saturday morning. I don’t feel comfortable asking someone to make the drive there and back so I have decided to rent a car for the day to avoid having to spend the entire day in Santa Fe. I do hope the matter can be resolved by end of day Saturday for the truck is my only form of transportation.
Till then,
Linda
Cell (453-1969)
Work (348-9522)
Home (994-9633)
—– Original Message —–
From: Matt Calavan
To: ’Linda West'
Cc: Buddy Espinosa ; Brent Buell
Sent: Tuesday, May 11, 2010 10:03 AM
Subject: RE: 2003 taco 5/1/2010
Hi Linda,
Thank you for your email. I would be happy to help but I’m somewhat confused by your description of the problem based upon the email you sent to Brent on May 7th. What exactly is the problem? We would be happy to address your concerns and Buddy, Brent and I stand ready to do so. I’ll have Buddy give you a call.
Best,
Matt
From: West, Linda
Sent: 5/7/2010 6:37 PM
To: ;[email protected]
Subject: Re: Thank you for your Purchase Request
Hey,
I am sooo enjoying the truck.
I get many compliments from co-workers and strangers!
I did go to Advanced Auto Tech, your boss’s brother’s shop.
They seemed to think they were old codes in the history.
They cleared the codes.
My regular mechanic asked me to drive it and bring it back by to see if any codes show back up.
I will probably stop back in on Monday after work.
I’m hoping Buddy’s brother is right…
I’m still in the market for some nerf bars and a dash cover.
Do you all have a website or something where I can browse for stuff that will fit the truck?
I would love to have my license plate back.
I didn’t want to take it because I thought you needed it to get the car to Santa Fe.
If you want to stop by this weekend, that would work for me.
Thank you, thank you.
This has been the most pleasant car buying experience I have ever had (ok…the last car I bought was 12 years ago :->). 🙂
Cheers…Linda
Matt Calavan
General Manager
Beaver Toyota Scion
505-982-1900
[email protected]
From: Linda West
Sent: Tuesday, May 11, 2010 12:29 AM
To: Buddy Espinosa; Matt Calavan
Cc: [email protected]
Subject: 2003 taco 5/1/2010
According to your “Beaver Toyota Used Car Advantages” statement, “Every Beaver used vehicle must pass a rigorous and extensive quality inspection before it can be sold. Our certified mechanics check all major mechanical and electrical systems and every power accessory as part of your rigid quality control.”
The day after I purchased my used 2003 Toyota truck from Beaver Toyota, I took the truck to my independent mechanic (Michael Kirk, MBS, Albuquerque, NM) and immediately his ECU analysis equipment indicated several codes between the ECU and ABS braking system. I immediately contacted my Sales Specialist Brent Buell. Brent did not contact me…instead Buddy Espinosa, Brent’s Supervisor called me. Buddy Espinosa advised told me that Beaver Toyota does not have the equipment to check the ECU codes on a vehicle and that if a vehicle “test drives” OK there is no reason to check any systems…. this contradicts your published statement. Buddy Espinosa told me on the phone (I know!) Beaver would cover the charges incurred by having the truck inspected only if I took the truck to his brother’s repair shop (Advanced Auto Tech, 1700 Eubank Blvd Northeast, Albuquerque, NM, 87112-4175).
My 2003 Toyota truck checked out “OK” (I have the paperwork from Advanced Auto Tech). That very day (5/6/2010) No surprise…the transfer case started to leek gear oil.
I have no idea what is going on….
I expected so much more from Beaver Toyota…why else would someone living in Rio Rancho buy a vehicle from Santa Fe?
Linda West
Cell = 453-1969
Work = 348-9522
Home= 994-9633
Linda, Beaver Toyota takes great pride in the service we provide our customers and the quality of the vehicles we sell. We appreciate the kind words you sent us on 5/7/10 regarding your purchase and apologize for the small issue you are experiencing now. When a problem is brought to our attention, we always do our best to quickly resolve issues to the customer’s satisfaction as described in my email to you on 5/11/10. I’ve attached all correspondance between you and I which shows our attempt to provide outstanding service to you.
Please know that although we may agree with each other, we have dealt with you in a positive, upfront manner. It disappoints us that we have failed to may you happy.
We want you to be satisfied with your purchase and if you’re not, please contact me personally to receive a full refund for your purchase. You can reach me at 505.992.1695. Thank you, Matt Calavan, Beaver Toyota General Manager. :confused:
Below are our email exchanges….
Thank you all for your prompt responses. I apologize for such a harsh email. I tend to be suspicious and interpret ordinary situations as threatening, admittedly not a good personality trait.
In my conversations with Buddy I was told anything safety related falls into the 15 day implied warranty. I have had 2 different mechanics tell me that there is a serious problem with the rear drive line. There is a definite drive line clunk when shifting into gear. And then as of Sunday afternoon the transfer case has been leaking gear oil. I became angry at the thought of the thousands of dollars I was looking at to get these problems fixed.
On a positive note…the ECU error codes did not show back up when they were checked again this afternoon. Bobby Espinosa was correct when he said they were probably old codes sitting in the history. “whew”
I will be bringing my truck to Beaver Toyota bright and early this Saturday morning. I don’t feel comfortable asking someone to make the drive there and back so I have decided to rent a car for the day to avoid having to spend the entire day in Santa Fe. I do hope the matter can be resolved by end of day Saturday for the truck is my only form of transportation.
Till then,
Linda
Cell (453-1969)
Work (348-9522)
Home (994-9633)
—– Original Message —–
From: Matt Calavan
To: ’Linda West'
Cc: Buddy Espinosa ; Brent Buell
Sent: Tuesday, May 11, 2010 10:03 AM
Subject: RE: 2003 taco 5/1/2010
Hi Linda,
Thank you for your email. I would be happy to help but I’m somewhat confused by your description of the problem based upon the email you sent to Brent on May 7th. What exactly is the problem? We would be happy to address your concerns and Buddy, Brent and I stand ready to do so. I’ll have Buddy give you a call.
Best,
Matt
From: West, Linda
Sent: 5/7/2010 6:37 PM
To: ;[email protected]
Subject: Re: Thank you for your Purchase Request
Hey,
I am sooo enjoying the truck.
I get many compliments from co-workers and strangers!
I did go to Advanced Auto Tech, your boss’s brother’s shop.
They seemed to think they were old codes in the history.
They cleared the codes.
My regular mechanic asked me to drive it and bring it back by to see if any codes show back up.
I will probably stop back in on Monday after work.
I’m hoping Buddy’s brother is right…
I’m still in the market for some nerf bars and a dash cover.
Do you all have a website or something where I can browse for stuff that will fit the truck?
I would love to have my license plate back.
I didn’t want to take it because I thought you needed it to get the car to Santa Fe.
If you want to stop by this weekend, that would work for me.
Thank you, thank you.
This has been the most pleasant car buying experience I have ever had (ok…the last car I bought was 12 years ago :->). 🙂
Cheers…Linda
Matt Calavan
General Manager
Beaver Toyota Scion
505-982-1900
[email protected]
From: Linda West
Sent: Tuesday, May 11, 2010 12:29 AM
To: Buddy Espinosa; Matt Calavan
Cc: [email protected]
Subject: 2003 taco 5/1/2010
According to your “Beaver Toyota Used Car Advantages” statement, “Every Beaver used vehicle must pass a rigorous and extensive quality inspection before it can be sold. Our certified mechanics check all major mechanical and electrical systems and every power accessory as part of your rigid quality control.”
The day after I purchased my used 2003 Toyota truck from Beaver Toyota, I took the truck to my independent mechanic (Michael Kirk, MBS, Albuquerque, NM) and immediately his ECU analysis equipment indicated several codes between the ECU and ABS braking system. I immediately contacted my Sales Specialist Brent Buell. Brent did not contact me…instead Buddy Espinosa, Brent’s Supervisor called me. Buddy Espinosa advised told me that Beaver Toyota does not have the equipment to check the ECU codes on a vehicle and that if a vehicle “test drives” OK there is no reason to check any systems…. this contradicts your published statement. Buddy Espinosa told me on the phone (I know!) Beaver would cover the charges incurred by having the truck inspected only if I took the truck to his brother’s repair shop (Advanced Auto Tech, 1700 Eubank Blvd Northeast, Albuquerque, NM, 87112-4175).
My 2003 Toyota truck checked out “OK” (I have the paperwork from Advanced Auto Tech). That very day (5/6/2010) No surprise…the transfer case started to leek gear oil.
I have no idea what is going on….
I expected so much more from Beaver Toyota…why else would someone living in Rio Rancho buy a vehicle from Santa Fe?
Linda West
Cell = 453-1969
Work = 348-9522
Home= 994-9633
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Doug Themis
My Beaver Toyota reviewI purchased a vehicle in 2007 from Beaver and just found out that it was wrecked and had frame damage. Carfax was clean and was never told it had been wrecked. I tried to get in contact with GM Michael Calavan and he never returned calls or emails. Took my seven year old son in to try and resolve the problem and I was misled into thinking they would give me a decent trade in value if I purchased another vehicle. Instead I was offered less than trade in value and was strong armed during the transaction by Doug Themis. He offered nothing but full retail for the new Tundra. Finally, when I declined and asked for my keys back I was nearly assaulted and was threatened with physical violence. Audrey the Sales Manager had to step in right on the sales floor with everyone watching and get him away from me and my son. Worst experience I have ever had and scared my son. I am in the process of trying to resolve the situation with the Attorney General’s Office.
Beaver Toyota of Santa Fe has been recognized by Toyota Motors Sales has a Presidential Award Winning Dealership for six years in a row. We are the only Toyota dealership in New Mexico to receive this honor this year and is awarded to the top Toyota dealership in America. We have also received Toyota’s Customer Service Excellence Award for eight years running and are one of only 9 dealerships in the Denver Region to receive the Pinnicle Award for ourstanding service in Customer Relations, Service, Parts and Sales.
Our reputation in the marketplace is above reproach. We are the sales leader in New Mexico because of our extreme focus to outstanding customer care. It’s our number one priority.
The individual posting these comments should contact me personally. My name is Matt Calavan and I’m the General Manager of this great organization. I would be happy to review his/her complaint and see if we can come to a resolution. I can be reached at 505.992.1900 extension 116 or via email at [email protected].
Beaver Toyota of Santa Fe has been recognized by Toyota Motors Sales has a Presidential Award Winning Dealership for six years in a row. We are the only Toyota dealership in New Mexico to receive this honor this year and is awarded to the top Toyota dealership in America. We have also received Toyota’s Customer Service Excellence Award for eight years running and are one of only 9 dealerships in the Denver Region to receive the Pinnicle Award for ourstanding service in Customer Relations, Service, Parts and Sales.
Our reputation in the marketplace is above reproach. We are the sales leader in New Mexico because of our extreme focus to outstanding customer care. It’s our number one priority.
The individual posting these comments should contact me personally. My name is Matt Calavan and I’m the General Manager of this great organization. I would be happy to review his/her complaint and see if we can come to a resolution. I can be reached at 505.992.1900 extension 116 or via email at [email protected].
I called and left a message on your voicemail on 12/7/2009. I still have not gotten a response. I got your name and number from Audrey Allison. I gave her all of the information when I went in on 12/4/2009. Mrs. Allison also witnessed the extremely unproffesional behavior of Doug Themis and him nearly assualting me in the middle of your showroom. I work in customer service and I know that if I were to do what he did I would be FIRED on the spot.
My email is [email protected] if you decide that you truly would like to resolve the situation.
The Sales Manager at Beaver Toyota Matt Calavan obviously feels that he is to important to return customer phone calls. I am actually beginning to wonder if he is a really exists. I have been called by two other employees from Beaver after leaving a message on his voice mail. He has not made any attempt to call himself, so for him to list his number and say that he is willing to talk about the issue of them selling frame damaged vehicles says a lot about his and his dealerships credibility and integrity.
This is not an isolated incident. When I was warning my co-worker about Beaver Toyota she informed me that they did the same thing to her brother but that he just gave up and traded it in to another dealership to get out from under it. I am not going to let them off the hook that easily. I just forwarded all of my documentation on to the Attorney Generals Office and in the process of retaining an attorney.
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Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
My Beaver Toyota reviewIn short, I was quoted $7,000 over blue book value on a Used 2006 with over 40k miles. I was not looking for a rare car — just a plain toyota. The model they quoted was the the most pared down, basic package with absolutely no options. Seven thousand dollars over standard price!!!:eek:
Doesn’t that say it all?
I do not know why–but the number scores I checked all came out as 3’s.
Needless to say I gave them a ZERO for Pricing.
Total score was barely a 2.
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Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Audrey Allsion
My Beaver Toyota review🙂 The entire experience was positive. Audrey Allison is one of the sales managers. She is one of the most personable people I’ve ever met. A great salesperson and went out of her way to make the experience outstanding. I will never buy from another dealer but Beaver Toyota in Santa Fe. I took the Rail Runner up to Santa Fe from Albuquerque, their driver pick me up at the train station and within 1 1/2 hours, I was driving home in my new Camry.