Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our professional sales team is committed to a no-pressure, high integrity approach to your ownership experience. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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After test driving a “pre-owned” vehicle at Inver Grove Hyundai we committed to purchasing the vehicle with the stipulation that we wanted to have the check engine light tested. Inver Grove Hyundai did not have that option at the dealership, so we made special arrangements at another facility. That was agreed to buy the salesman and said it was “no problem” to have it done early the next morning. The sales team had a morning meeting and the sale associate said we couldn’t come for the vehicle until later in the morning. To our dismay the Used Car Manager had let another customer make and appointment before we could get there and sold the vehicle out from under us without us having an opportunity to purchase the car first (Used Car Manager knew our situation and proceeded anyway). Their policy first come first served? Well, we made the offer on the car first and that didn’t seem to matter. Come to find out the Used Car Manager let the customer bring it to a mechanic right away without us being able to when we had made arrangements first. Bad business practices. Not only would I ever consider purchasing a vehicle from this dealership, but will also tell everyone I know about their unethical business practices.
On behalf of everyone here at Inver Grove Hyundai, I am deeply saddened to hear that we couldn’t provide the services you were expecting. We strive to be the best in the area with the best customer service around. With that said, please give me a call at your earliest inconvenience. I would like to discuss this matter with you and resolve any other situation you may have. Please give me a call at 651-204-4400 or email at [email protected]. I look forward to hearing from you soon. Sincerely, Bob Erickson- General Manager
First of all let’s state that I am out 4,000 dollars cash! I bought a used car for 8,000 dollars, I put down 4,000 dollars cash down saved hard earned money may I add;the contract I signed gave me my first payment date when the date came the bank said I was two months behind they repossessed my car. I talked to the manager there for two hours and all he was saying was he couldn’t help me and said it is the bank I need to take it up with. Horrible just horrible within two months 4,000 dollars flushed down the toilet and nothing to show for it! It is against the law not to give a copy of all documents! And lying about a second contract signed is not good business practice.
I called five star with a concern on the spare tired that was sold to me inside my vehicle that i purchased from the warner robins Georgia store. I spoke with two associates that were very rude. then spoke with a “manager” by the name of PIERCE whom was very rude and spoke to me in a belittling manner, then on top of tht he hung the phone up in my face. I am grown and have a college education, i dont need a car salesman talking down to me about a mistake tht was made on thier behalf. Five star hyundai put a spare tire in my car that didnt even fit my vehicle, and i had no jacking system in the car either. Both items ur salesman claim to include and check on every vehicle. The customer service sucks!!!! makes me want to return my vehicle all together and not deal with them at all!! i will definelty let it be known how rude your manager Pierce is and i definetly will never recommend anyone purchase frm tht location. Pierce claims he is new management thie,, so i suggest u clean house again and find someone with better people skills and management skills because he is turning your store in wrong direction with his salty attitude. I will NEVER RECOMMEND THIS LOCATION….and the “manager” Pierce, u need to work on your customer service skills because for you to be in tht position, your skills are horrible. learn how to deal with customer concerns, or u should be on the floor your self selling cars or in the back detailing the cars….VERY UPSET CUSTOMER.
Brittany-On behalf of everyone here at Inver Grove Hyundai, I want to tell you that I’m deeply sorry that we didn’t get your approval. Our number one priority is our customer’s satisfaction and I’m very saddened to hear about your experience. I would love to discuss with you regarding this matter and clear up any remaining issues you may have. We would love to earn your approval again. Please contact me at your earliest convenience. I can be reached at 651 204-4400 or by email at [email protected]. I look forward to speaking with you.
Jack Shimota – General Manager