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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Patrick
My Mike Shaw Subaru reviewI bought my car from a dealership for my first time at Mike Shaw Subaru in Thornton, CO. Everything seemed to be going ok and I was treated well until it was time to sign the actual paperwork and from then on I have had much grief dealing with this dealership. 3 of their employees have made me feel like customer service was a thing of the past. I wasn’t even treated like a human being. I felt like they were taking advantage of me because I am a woman and don’t know a lot about cars. If you do not have a lot of time to drive back and forth to the dealership for their mistakes, or if you do not know a lot about cars, or if you want a trustworthy respectful business relationship with your dealer, do not go here.
1. During the sales process, the salesperson said they would fix the check engine light issue and the overheating issue. Shame on me for not making them write it down on the “We Owe” sheet. They disabled the check engine light for me so it was not illuminated for 1 day. It turned back on the 2nd day I owned the vehicle and has continued to overheat. I bought it “As Is” so I’m stuck with this issue. I suspect they knew about the issue which is why they allowed me to buy it for such a low price. They also charged me for the check engine light issue that they did not resolve and said that they paid some of the repair cost as well. I guess it was only fair to them for me to pay my share for something they said they would fix but didn’t.
2. The salesperson said they would include the title and registration in the sales, but they only cut me a check for the sales tax. I still have to pay fees at the DMV.
3. The day I went to pick up and purchase my new car, there was a new dent on the driver’s side door with a fresh vertical line of gold paint on it. Whoever moved that car moved it too close to other cars and someone opened their car door on my new car (the sales manager said legally it wasn’t my car yet, since that was half an hour before I signed the paperwork. I guess that means they can do whatever they want to the cars after the test drive and before the purchase and you’re stuck with their damages). The salesperson said they would have the dent fixed, although he smiled as if it were funny. The repair was unsatisfactory and when I told him I wasn’t pleased with it he told me it was, “Your word against ours… you guys took the car for a drive without us… We said we’d try to fix it…” implying that I put the dent on the door the night before when I test drove it and should accept their mediocre repair job.
4. I expressed my concerns about the way the salesperson spoke to me to the sales manager, who was immediately defensive. I felt like he was talking down to me because I am a woman and he repeatedly interrupted me. His tone and speech were short, his voice was raised and it was only when I said I was aware of their “graduation sales special” and that I was considering a new Subaru, that he changed his tone with me. He agreed with me that their lot is too small. 2 other employees have stated that dings from car doors opening onto their cars occur frequently at this dealership. Luckily their “dent person is really good,” however he is only there on Mondays and he’s swamped.
5. After waiting at the DMV for 2 hours today to register the car, I found out the title person wrote my first name incorrectly. Shame on me for not seeing it as closely—one letter was off in my name. I had to pay to extend the registration on my temporary plates and then drive all the way again to the dealership to have the “title person” fix her error and reimburse me for the registration. She didn’t even acknowledge or apologize once to me for her mistake. She tried to argue with me and say that my name must have been incorrect elsewhere in the documentation and it wasn’t. It felt as if my time and the inconvenience she caused me meant nothing to her. If she had simply been sincere and apologized to me for her mistake, I would have said to forget about the money it cost me to extend the registration because I should have caught it too. Although that wouldn’t have changed the fact that I would still have had to make another trip to the dealer anyway, I would have felt as if she was a caring person and would have felt more positive about the whole experience with Mike Shaw Subaru.
I will add as I wrote this review, that the office manager did return my phone call today and she did sound sincere when she apologized to me on behalf of the “title person” and she reiterated their tireless tune of, “We want our customers to be happy.” Shortly after that the “title person” called to apologize. She said she didn’t apologize to me because she didn’t want me to be more upset and in the same breath she said she did apologize while her back was toward me but I must not have heard her.
I am deeply saddened by this experience. I was so excited about my new-used and pretty car. Now it just reminds me of the horrible first time experience I have had with a car dealer. Luckily, it still is a darn good looking car and I will move on. I understand that mistakes happen, but they should acknowledge them, they should apologize and they should act and resolve the matter promptly at the customer’s convenience, not theirs.
I am wary of future relationships with car dealers. The stereotypes of car dealerships only caring about your money and nothing more were absolutely true here. Their motto is, “We want you to be happy,” and despite my communication with them that I was not happy, it didn’t matter. They repeated those words to me but some of them didn’t seem to mean it. I have had better customer service from a 16 year old at McDonald’s during the hectic lunch hour when I received the wrong order.
My advice to you if you are a first time buyer at this or any other dealership:
1. Make sure that everything the sales person says they will fix for you is documented on the “We Owe, You Owe” sheet. Do not sign anything unless that is to your satisfaction.
2. When you receive your title, look at it very closely and make sure all the information is correct. I was silly and assumed they would have everything right.
3. Take pictures of the car before you test drive it and after. Examine the car for new body damage while their staff moves the car around the lot.
4. Check the mileage on the car. You will be able to tell if their service department took the car for an accurate road test (as in more than 2 miles) after they claimed to have repaired the car.
5. Find out exactly what they mean when they say that title and registration will be included in the sales deal. Each state has different laws regarding purchasing cars.
One positive thing I will say about this place is they were fair on the trade-in value.
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Vehicle serviced for
Repair
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Accurate estimated wait time
None Given
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Would You Recommend this Dealership
No
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Vehicle year
2007
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Vehicle make
B 9 tribeca
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Service Technician
ASSHOLE
My Mike Shaw Subaru reviewI called the parts dept. and asked about removing the headlight bulb. Who sent me to the service manager. He laughed at me and said I was working on the wrong bulb and then told me it was a VERY dificult prosess and to bring it in for a $45.00 fee. I called another dealer and infact I was working on the correct bulb ( I frickin knew this) He told me the little trick to remove the spring clip and POP out it came. He also thanked me for calling and invited me to call back if I had any problems.
Mike Shaw can go pound sand up his ass
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
mike
My Mike Shaw Subaru review:mad:On December 26th 2008, I visited Mike-Shaw Subaru’s lot and I was greeted and assisted by two Mike Shaw employees that promised to price this car as COSTCO car purchase program. I liked the 2009 Subaru Outback 2.5XT limited that I test drove but mistakenly trusted Mike Shaw-Subaru for a respectable car dealer as we negotiated sales price and terms for this new car. One shady thing the salesmen requested that we signed a paper to show our interest into the car when he submitted a price to his boss I should had left.
We basicaally purchased the car on a plain paper.
Was my understanding that your car dealership is listed with the Better Business Burrow and as such I trusted your car dealership to be fair priced on new cars, maintenance service, and establish a good customer dealer relation especially during this hard economic time period.
As I mention before my wife and I liked the 2009 Outback 2.5 XT limited with an MSRP of $34,811, and we settled on $32,950 purchase price, but I was deceived into believing that it was a fair price, and that the salesman would honor the COSTCO car purchase program price as he promised prior of the test drive. You see, when my daughter checked the price for this car at a different dealership one week later the price was $29,219 (she is also interested in the car). The dealer admitted that I overpaied but did not do anything to correct. DO NOT GO TO THIS DEALERSHIP if you do not want be lied.
I did find that this pactice of promising COSTCO or SAMS discount and not applying are comon with this dealer. 😡
I can not speak for service quality but if tou are lied from the start can you trust the service? is up to you .
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Krystal
My Mike Shaw Subaru reviewI leased my subaru in the second week of october. I was greeted by a young sales women. She was a very different car sales person. She was extremely honest and extremely sweet. She never pressured me to buy the vehicle, I was very relaxed with her. I would recommend her to anyone that that wants to buy a car from a relaxed person, and someone who will not pressure you. Thank you hope this helps:D