Primely located near great cities like Cherry Hill, Philadelphia and Newark, Mercedes-Benz of Wilmington is proud to provide the drivers of these areas and beyond with a range of quality services! We have a lot to offer you, so make yourself at home and browse through our website to learn more.
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The deal started of great. However, after contract was signed terms of the deal were not honored. This dealership appears professional from the outside, but internally it appears that they are glorified slicksters doing whatever it takes to get the sale.
I bought my ML350 2011 in July. It is now September, and I am STILL waiting for a certificate of warranty coveregage that I was promised and requested before I took possession of the vehicle. I have inquired, called, and emailed and received every excuse in the book. I even reached out to the General Manager but received no response.
Salesmen Stephan Ouakrim and Scott Zielinski promise one thing, but provide another. They have not been honorable.
My attorneys are handling the matter now, which is a shame.
If you want professionalism and above-board customer service, DO NOT DEAL with the DEALERSHIP!!
I am on my 5th mercedes, and this by far has been the worst. It has been so bad, I probably won’t buy another mercedes benz. I certainly will never deal with this dealership again.
Honor, loyalty, and trust do not exist at Mercedes Benz of Wilmington. Just my opinion after 2-1/2 months of being patient.