Seven years in the making, the new C-Class will not only meet your needs, it promises to exceed your expectations. Available in two distinct models – sport and luxury – the C-Class boasts a wider and lower stance for superior aerodynamics, and new engineering standards for an entire industry, representing the best in ergonomic design.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Greg
My Mercedes of West Chester reviewMercedes Benz of West Chester is a dishonest Dealership :o. I would not recommend anyone doing business with these guys.
My wife and I went to Mercedes Benz of West Chester on Saturday. We test drove a Mercedes that she was interested in purchasing. I was informed the salesperson who was assisting us Greg that if we liked the car he could start the buying process. However he would need a deposit. I gave Greg a check for $3000.
Mercedes of West Chester began the credit process. The sales person Greg came back with questions regarding the vehicles that was in the household. Never in my past 20yrs of ever purchasing a vehicle has a dealer ever questioned the vehicles that were purchased in the past. I was under the impression as long as you had good credit and your FICO Score was high you had no problem with purchasing a vehicle. I was wrong because at this dealership if you own too many vehicles you cannot buy there no matter what FICO Score you have.
At this point I realized these guys were playing games and were not honest people. :confused: There Financing and Sales tricks were for someone else. I told my wife that we were leaving and would go somewhere else to purchase the vehicle.
I told Greg I was leaving and to please give us back the $3,000 check which I gave to him 20 minutes prior. I was informed by Greg the check had already been deposited and Mercedes Benz of West Chester would send me a refund check in the mail. That is very strange because why would a dealership deposit a check when the deal was never finalized? No banks is open on Saturday so why would you deposit a customer’s check without discussing financing terms?
This Dealership is the worst Dealership I’ve ever been to. Don’t let the fancy Mercedes Show Room fool you. These guys are SCUM BAGS. The Sales People are liars and very dishonest. Their Finance crew are liars and Scum Bags. Don’t trust these guys.
I ended up calling my bank and stop payment on a check which cost me money which I should not of had to spend because they were not being truthful about the buying process.:mad:
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Brenda Knauss
My Mercedes of West Chester reviewI strongly recommend people avoid Mercedes Benz of West Chester, unless you want to be lied to, jerked around, and have your time wasted.
Don’t be fooled by their impressive showroom and customer service lounge, or the fake perma-smiles of their sales people. And don’t believe it when they tell you that they pride themselves on customer service and their reputation. Because they are as shady, deceptive and lacking in integrity as any car dealer I have ever encountered.
Here are the details of my horrible experience with them:
I called on a Wednesday afternoon about a specific certified used vehicle. I spoke to Bob Homberg, who said he was tied up with another customer and would call me back in fifteen minutes. He didn’t call me back until the next day (Thursday), and apologized for not calling me back sooner. He then referred me to his colleague, Brenda Knauss. I made an appointment to see and test drive the car the next day (Friday). I drove a relatively long distance to get there, and when I test drove the car, it was immediately noticeable that there was something wrong with the alignment – which was a serious concern considering this was a certified used vehicle. They had their service department look at it, and 15 minutes later I was told that the problem was simple and fixed. I drove the car again, and it had the same problem. I made it clear that I very much liked the car but couldn’t buy it in that condition. I told Brenda that if she could figure out what was wrong with the car, and it was a non-recurring issue, and if they could have it fixed to my satisfaction, I would buy the car.
I was prepared to leave, and that’s when Bob Homberg joined the mix. He asked if I would be willing to sign a purchase contract and pay the purchase price if he would make it contingent upon the alignment problem being fixed to my satisfaction. Obviously, they were very anxious to make a sale – as all car dealers are – to the point that they asked me to put down tens of thousands of dollars on a CERTIFIED car that I couldn’t be sure would drive properly. I told Mr. Homberg that I couldn’t begin the purchasing process until I knew what the problem with the car was and whether it could be fixed. Obviously, not wanting to lose a potential buyer, Mr. Homberg asked if I would be willing to test drive the car again after it was fixed, and he offered to drive it to me so I could drive it again. I told him that I would be willing to do that, and if the car was fixed to my satisfaction, I would buy the car.
The next day (Saturday) I got two emails from Brenda Knauss. The first one said that they would take care of getting the car fixed and would let me know what the solution was. The second email, two hours later, said that their technician balanced the wheels and discovered that the rear right wheel was bent. She said that the car would be sent out to be professionally straightened. She also asked if I was still interested, in which case she would “follow through with the vehicle and be sure you have the first opportunity.” I called her an hour later and told her I was still interested and would buy the car if the wheel was fixed and the car drove properly.
That’s when things got really interesting. She said the only way she could make sure that I had the first opportunity was if I was willing to put down a deposit (of $500 or $1,000) so she could start a buyer’s order. Again, she said that the deposit would be refundable if the car wasn’t fixed to my satisfaction. I told her I would think about it and call her back. She said that I could call her back any time before Monday morning and let her know, and if I were willing to put down a deposit, she would start a buyer’s order which would mean, according to her, that they wouldn’t show it to anyone else. It was surprising to me that they would show it to other customers considering it had a significant problem, but I guess they didn’t care about that. I called Brenda back on Sunday afternoon and left her a message saying I was willing to put down the deposit and to call me whenever she wanted to process it.
I didn’t hear back from Brenda until noon on Monday. She sent me an email saying that although she got my message, she was waiting to hear about another customer that was in process. This made no sense to me because I had been told that the she would start my “process” first thing Monday morning if I let her know that I was willing to put down a deposit, which I had done on Sunday.
I didn’t hear from Brenda again until 8:00 p.m. that night at which time she told me they had sold the car to someone else. Why I had been promised the “first opportunity” I’ll never know.
But what I do know is that it was complete lie, and I think everyone should know that Mercedes Benz of West Chester is completely dishonest and lacking in integrity. Since they made such a big deal to me about how much they are concerned about their reputation, I think people should know just what kind of treatment they can expect. Go somewhere else to buy a car. These people don’t deserve your business.