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First, about my Sales Professional, Kalani
Kalani sets the standard of excellence to which all Sales Professionals, Client Advisers and Buyers Assistants should aspire. With a clear passion for the Mercedes brand, Kalani commands a depth of knowledge that builds immediate confidence and assurance that you’re dealing with the right people. Kalani takes a genuine and personal interest in your needs and works tirelessly to earn your business with a level of professionalism, credibility and enthusiasm that is all too rare in the business.
As someone moderately experienced in the often-arduous car-buying process, I recommend Kalani without reservation and can confidently place him amongst the finest professionals in his field. If you’re not working with Kalani on your Mercedes purchase, trust me, you’re doing yourself a disservice.
About Keith, New Car Manager
Usually when the New Car Manager comes walking out, it means its time for the hard sell – the gloves are coming off. In Keith’s case however – he walked out to introduce himself. It was late and relatively quiet the first night I was at the dealership and Keith sat in on some of our conversations – no pushy tactics, hard sells or double-talk. Keith was as interested in making sure the deal was competitive and fair as I was. I never felt like I was being lead down the garden path – I found Keith to be an honest straight shooter with a genuine vested interest in reaching a fair deal.
About The Dealership
I can honestly say that everyone I worked with at Mercedes-Benz of Tacoma met and exceeded my expectations. I never felt pressured or bamboozled by sales double-talk. The process was clean, efficient, above board and frankly stress free. I freely admit I can be of those finicky, picky, overly draconian and generally irritating customers – but Mercedes-Benz of Tacoma took all my idiosyncrasies and somewhat autocratic approach in stride. They worked hard to find a car that worked for me and I couldn’t be more pleased with the results.
I whole-heartedly recommend Mercedes-Benz of Tacoma to anyone looking for the next (or first, as in my case) Mercedes-Benz.