EXPERIENCE: Majestic Honda has been providing exceptional service to Honda families for generations. We have a long history in Rhode Island and have proven that we will be here for our customers long into the future.
TRUST: In a company where people matter most, employee-customer relationships are long term. The professional sales and service staff at Majestic Honda is dedicated to building relationships over years rather than a single sale.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Barbara
My Majestic Honda reviewBarbara and Katrina made the process of leasing exceptionally painless, quick, and downright ENJOYABLE.
Barb got both my mother and I great deals on a new civic and a new accord, and took care of absolutely everything! All we had to do was sign. If you want to buy or lease a car and you want to avoid having your time wasted by high pressure/pushy salespeople and feeling on guard throughout the process, LOOK NO FURTHER THAN MAJESTIC HONDA! Ask for Barb! She’s down to earth and will genuinely fight to get you the best deal.
Both Katrina and Barbara have SUPERB communication and are eager to answer any questions you have, whether it be via text, email, or phone. They had my accord plated up and ready for me when I arrived at the dealership, and I was able to take a nice test drive by myself. When I got back from the test drive they had a deal ready for me that I couldn’t refuse. I came back the next day with the down payment and signed my lease. While I did that, my Mother test drove a new Civic and ended up leasing that same night.
This is HANDS DOWN THE BEST experience I’ve ever had getting a new car and I will absolutely recommend Majestic to anyone looking to get a Honda. I really can’t say enough about this dealership.
Thanks again Barb & Katrina! You’re the best!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Jack
My Majestic Honda reviewCrooks and scam artists. After turning in a leased car and buying a used car at Majestic Honda, I was contacted by Honda Financial for the $2k balance on my leased car that Majestic agreed to settle. Now the car is still in my name and ironically my sales rep is “no longer there”. The irony. She probably had a clean conscience and couldn’t work with people who lie and cheat.
Also, the car they sold me had a broken CD player and they agreed to replace at no cost. 2 months later, the part finally came in and …it’s the wrong part. Again, the irony.
Stay away from these criminals. Don’t learn the hard way like I had to.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Nelson
My Majestic Honda reviewCustomer satisfaction is priority one?!?!? I spoke with the sales manager and asked about this advertisement because I was not at all satisfied, I was told, oh well we can’t make everyone happy.” Had to fight with service department to get a warranty claim complete. They only ended up doing it because I kept my original paperwork and had backup copies. A little fact to help out any other car buyers out there, in RI every car sold by a dealer with less than 100,000 miles must include a 30 day/1000 mile warranty. Less than 36,000 miles it is 60 day/3000 miles. So when Majestic suggests you get a lawyer, do it, you will win.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Paul (Service)
My Majestic Honda reviewI am writing this review for the Service Department though I did look at new cars while waiting for my car. The service department treated me extremely well, they are all very courteous and respectful. They were determined to find the problem, explained everything and worked with me at every stage. I walked in without an appointment and they made themselves available and gave me the time. I have only accolades for Paul and his team of professionals. Thank you.
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Vehicle year
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Vehicle make
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Service Technician
My Majestic Honda reviewOrdered a windshield and related parts from their online store. Received an emails stating they can’t ship oversize parts to me and they cancelled my order. I was ok with that and asked them to remove the pre-authorization from my card so I could order from someone else. River refused saying I had to wait 4 day for the pre-auth to drop off. I waited the 4 days and instead of dropping the pre-auth, they charged my card! Now I have to wait several more days for the refund to come through. Overall they tied up my funds for almost two weeks instead of taking 5 minutes to contact my bank and remove the pre-auth. My car is out of commission for two weeks longer because of this.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Michelle Girard
My Majestic Honda reviewI left another dealership after hours of torture only to be called at home and work by them day and night. A friend recommended that I use the Internet. I was contacted by a number of dealers. Michelle Girard from Majestic Honda was head and shoulders above everybody. She provided me with a price quote for the car that I wanted and answered all of my questions by e-mail before I came to the dealership. When I finally made an appointment to meet with Michelle, she was very professional and gave me the most enjoyable car purchase experience that I have ever had. Thank you Michelle! 😀
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mike Girard
My Majestic Honda reviewMajestic Honda was simply the best experience that I have ever had with a dealer, period. From start to finish I knew exactly where I was, what I was getting, and what I would be paying. Living in RI and moving to Maine, I looked into nearly every dealer here and along the way. In 2008 my son had looked everywhere and ended buying from Majestic, so I gave them a shot. I have always leased and have had to take great care with dealers because of hidden costs added on at the end or playing with figures to end with a monthly payment. Mike Girard simply asked what I was looking to accomplish and bingo, there was my lease with total view of everything. The total cost of the lease was less than everyone else from start to finish. No more monthly payment scribbled on a piece of paper coming from behind the secret wall of the manager. No more having to retrun to the dealer for yet another offer. Mike even went so far as to weigh the benefit of a RI lease as compared to a Maine lease. Now that I know that I can stay as a customer while living in Maine, Majestic will be worth the trip.
Mr. Mike Girard is a very accomplished and personable
salesperson.
I would like to put my previous comment into more accurate, less ambiguous context. Mike Girard CAN BE a very charming, personable and accomplished sakesperson. I’m happy that you were pleased with him. Hopefully, you
will never need him for anything else, aside from selling
or leasing you a car.
Please refer to my comments under “Worthless Warranty
Service”. This salesperson is the same sales person who told me that I should have had “road hazard” insurance to
protect me from what was later accepted as a warranty defect by the factory. Too bad I look blind and stupid.
How much did Majestic Honda pay you for that “straight A”
report card?
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Vehicle serviced for
Repair
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
No
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Vehicle year
2010
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Vehicle make
Honda
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Service Technician
Martins
My Majestic Honda reviewMy car was only two months old when brought in for a warranty claim for
defective materials and workmanship due to a mysterious and minor seam
separation of the front fender. They denied the claim, saying that the “car was hit”, offering arbitrary, subjective, and speculative reasons. They
came up with and estimate of $440. to restore originality. They did not
offer to split the costs as a good will gesture. Calls to their sales department
to intervene went unacknowledged. I definitely felt that they did not
appreciate my business.
After months of evidence gathering, involving other dealers and Barry Zoll, the Honda district service representative, it was determined that Majestic Honda’s rejection of my warranty claim was an invalid rejection. I can only speculate
that the motive was to obtain more money than can be obtained by warranty service. The repair was executed at Metro Honda under the supervision of Mr. Zoll free of charge, where Metro billed Honda for $175. Majestic submitted an estimate of $442 for the corrective action.
Majestic’s current attitude is that THEY are the injured party and that they are being maligned
After months of evidence gathering, it was proven that Majestic Honda’s rejection of my warranty claim was unjustified. The repair was performed under the supervision of Mr. Barry Zoll, the local district service manager of Honda America without charge at Metro Honda. Honda
America was billed $175 for the repair. Majestic Honda’s
“estimate” was $442. Therefore, the mental processses involved in Majestic Honda’s “stonewalling” of my warranty
claim becomes clear.
Currently, Majestic Honda considers themseves the injured
party in this dispute, with no remorse or apology.
Please delete this response, allowing the second response to stand.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
No
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Would You Recommend this Dealership
No
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Vehicle year
2009
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Vehicle make
Honda Fit
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Service Technician
My Majestic Honda reviewI went in for basic maintenance and told them I’d be waiting there while they worked on it. I got there at 8am. They didn’t even touch it until noon. I was late for work and pretty upset since they knew I was waiting there and it was for such minor work. Figuring I’d give them a chance to redeem themselves, I decided to set up another appointment. They didn’t answer their phone, you couldn’t leave a message, and was completely ignored when I tried setting up an appointment using their online form. NEVER AGAIN will I go there for service!
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Ray Bond
My Majestic Honda reviewMe and my fiance were both looking to purchase vehicles, now, we have bad credit, so we know it can be an issue, but Majestic has been heavily advertising GUARANTEED Financing or get a FREE CAR… Well, turns out they can’t finance me at all…. and I don’t have a “free car”. My fiance, they claimed they could finance, but only in a vehicle that costs TWICE what we said we could afford. A total waste of time. Why do car dealers NOT LISTEN? If I say I can put $1000 down, and pay no more than $250 a month, don’t come back to me with an offer of credit for $2000 down, and payments of $380 a month. That’s a total waste of my time. I was honest with you, and told you, here’s what I can afford, here’s how much I have to put down…. If you can’t put me in something within those guidelines, don’t waste my time. I also intend to file a complaint with the state regarding their deceptive advertising, and false promises of “guaranteed approval or get a free car” as they could not under any circumstances finance me at any payment.