If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
Bought a few cars from here…these guys take customer service serious. I have sent my neighbor to buy an MDX and they were happy we recommended Acura in Concord for thier purchase. Everyone at the dealership has been working there for a while and we are on first name basis with all them from sales to service to management. Would def buy there again and recommend them.
We went through a horrible experience with this dealer, back and forth. They kept changing their mind on us and playing game on us to get as much profit as they can. They gave us a very good quote on an Acura TL 2010 just to come to the dealer’s place. So, when we got their the figure start to change and add-ons start to appear from nowhere. To save us money, they claim that they threw in a package, over $1000, for free and some other add ons. It turned out that those add ons and the package are standard and included with the new car. They tried to fool us, but honestly they fooled only themselves. It seems that at Conocord Acura every add on costs over $1000. When they changed their figures on us when we came, I did not agree to their none sense crape and I left. An hour later they call me and tried to give me some more explanation and to inform me that the car I was interested in was sold and it is the last one in the color I liked. However, they confirmed to me that they can get me the same car by next morning, or sell me their show car for, again, for a $1000 extra because it has chrome front and back instead of silver. I wanted to be nice and asked them to give an hour or so to think about it and I stopped answering my phone whenever they call.
I will just not recommend doing business with this dealer. The salesperson who helped us may have been honest and candid, probably, but the management or those who decide the final price for customers are sharks…