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Avenel, NJ April 2011- Llerena
Time is running out to take advantage of the $3,500 rebate and other incentive being offered on purchase of a new 2010 Malibu LT which ends on 04-30-10. Fact- The General Manager of Richard Lucas Chevrolet (a.k.a. Woodbridge Auto Center), Jorge R., George L., Jr., Jeff (Finance Manager), and Luke that met with me on 04-16-10 or 04-17-10, mislead me to believe I did not qualify for a new car loan. And again after when Jorge R. stated that he spoke with CHASE Bank representative who stated was not comfortable in providing me with a loan for a new vehicle, and as much as he tried, I was again denied new vehicle purchase prior signing contract of the second vehicle on 04-21-10.
I now have with CHASE Bank an approved loan application for over $19K that I attained myself and Jorge R. had agreed to put me in new vehicle on 04-22-10 once my loan was confirmed but once there he said he was not selling me a new car and through me out of store stating obscenities at me at which time I filed a harassment complaint after I called township police to Richard Lucas Chevrolet. A loan amount of about $15,000 appears on record with CHASE Bank system for the Certified Used Vehicle that I first signed for on 04-16-10 and returned due to mechanical issues aside fact that Purchase Sales Order had LT model and was actually provided an LS model that was worth less. There is possibly the second vehicle application in process, that I signed for on 04-21-10 after dealer took back first vehicle, and returned it on 04-22-10 for a thumping noise coming from right front of vehicle that got louder day two after dealer stating on day one when I pointed out the issue but it was not as loud, and because the actual vehicle miles as compared to what listed on “window sticker” were more than 4,000, having car worth less than what purchased for because of their dishonesty.
After having CHASE Bank dealer representative intervene, was able to return vehicle signed for on 04-21-10, on 04-23-10 after Richard Lucas (according to CHASE Bank rep.) agreed to accept car back being told that the contract was being withdrawn. Richard Lucas Chevrolet now has both vehicles in his possession, yet George L., Jr. and Jorge R. refused on 04-23-10 and 04-24-10 to return my $2,0000 that was to be applied towards my loan.
Having another dealer ready with the vehicle I chose today, I opened a Premier Checking account with CHASE Bank, and was ready to set up auto-deduction when the local branch representative Suk Wan T. in East Brunswick, NJ stated that there was a current car loan in the system with a 2009 Mailbu. The VIN provided was that of the first Certified Used Vehicle (2009 Malibu LS) which was returned on Monday, 04-19-10 due to it not being an LT as listed on Sales Purchase Order in addition to having mechanical issues. Calling CHASE Bank today about this vehicle being on record with CHASE Bank as a current loan, they stated that dealer was the only one that could call in to withdraw the contract. I visited the dealer to speak about this matter, and Jorge R. refused to speak to me and instead called Woodbridge Police.
I explained to the two officers present that my situation is that dealer needs to contact CHASE Bank’s Dealer Department to state that they want to withdraw my loan on file, and make sure that second one was not on file either, as this not being done was holding me from being able to purchase a 2010 Malibu LT elsewhere (since they refused to sell me new vehicle). Officer returned from inside dealership with a document printed from http://www.dealertrack.com, having listed DT ID: 118669 with Lender ID; 58520, APS # 101120929100 (Status: Pending), Officer stated that he was told I was to contact CHASE Bank to request they call Richard Lucas Chevrolet (a.k.a. Woodbridge Auto Center). (Please note that second vehicle’s VIN appears with this document 1G1ZH57B094109240, not first vehicle’s VIN 1G1ZG57B09F114655 that is in system.)
I called CHASE Bank in front of officers on “speakerphone” whose representative clearly stated that it was dealer that needed to call them. Please see email (among others) below from General Manager Jorge R. sent to me on 04-24-10 in the morning, responding to one I sent on 04-23-10 (also included below). Officer stated that he was told Richard Lucas was deciding on Monday, 04-26-10, if he was returning my $2,000 provided towards loan on 04-16-10, and with no time given, suggested I appear at opening time. I am requesting that I be contacted no later than 04-26-10, as dealer is holding a vehicle for me only through 04-27-10 and rebates totaling $3,500 are not available after 04-30-10.
“From: Jorge R. Add to Address Book Block Sender To: Angel L. ***** for the last time please do not email me anymore. I called
Woodbridge pd and if I get one more email from you I will press herasmemt charges against you. We took the car back and the only
person who could give you the money back is Richard L. himself. At this point we have nothing else to talk about.”
“This is the 20th message in two days this is called herasmemt like I told you thursday when you came in thisbis the second car you chose. I did everything I could to make yo happy and look foward to pleading my case I have over 30 emails from you and not to mention all the phone calls you test drove 3 malibu’s for over 3 hours you chose the last one I fix all your request at the time of the delivery you know your rate you knew what you were paying you knew what the total finance amont finance we are 100% compient not mention I offers to take the car you purchsed in o trade in for the about you purchaesed it and you chose to turn it down. There are courts fo this if you feel we did
something wrong. The owner will be in Saturday if you chose to speak to him but i ask yo to pleaese stop your emails this is my email and
you are harrasing me. Thank you and look foward to telling my side of te story.” Sent from Jorge
“On Apr 23, 2010, at 11:46 PM, “Angel Llerena” wrote: Mr. Jorge R.: With you not being available the many times I try reaching you by
phone at the dealership since your cell phone listed on your business card is not in service, only other option for me is to contact you via email. I expected to receive this $2,000 back today when I returned the Certified Used Vehicle to you this afternoon at 4:20PM. Was very surprised that you were not present when I got there, and that George L., Jr. stated Richard L. instructed him not to give me the $2,000.00. After being treated with nothing more than dishonesty and lack of integrity from you and your staff (except Carlos-he is the only one that
treated my wife and I exceptionally well), I did not expect for Richard Lucas Chevrolet to also give me a hard time for the money I used towards my loan. Do expect a visit from me again at your dealership tomorrow Saturday, April 24, 2010, some time between the hours of 11:00AM and 03:00PM. Sincerely, Angel L.”
“04/22/10- I contacted Jorge R. and told him that I was approved for $18K and he stated that if he could put me in a new car he would, that he was not making things up. We agreed to meet within an hour, me visiting the dealer to call CHASE Bank together. When I arrived, CHASE Bank representative was on the line of my cell phone. I told Jorge R. and finance manager Jeff that representative was on the line and ready to verify my approval. Jorge R. stated that he did not want a verbal, but something faxed instead. When I asked him for the fax number, he stated; This is ******* insane, you have poor credit, you know what, get the **** out of here and go to another dealer to trade your car in and get a new vehicle, I am not selling you a new car, we are done. All I have tried to do is assist you. (To which I responded that if he was really trying to assist me I would have driven away with a new car day one.) I mentioned that he had mislead me all of this time with the loan status for a new car. Also told him that their sales and marketing tactics of listing options on stickers that were not in cars, and advertising false prices for bait and switch tactic among other business practices was just not right. No one present challenged me on this. He then walked away and I told him that I wanted to speak with the owner. He went to the back, where I saw Mrs. L. walking, and after he comes up to me and states that he is the General Manager and he is the one that makes decisions.
Bottom line, Jorge R. mislead me to believe that I did not qualify for a new car loan that would allow me a $23,000 dollar purchase (more if I increased down payment), and several times denied me the ability to purchase new car from his employer after each of the times I stated my interest in the purchase of a new Malibu. $3,000 rebate amount was forfeited and $19,150 ($22,150 TOTAL) I lost tied to a used car loan that is the same or about the same amount I would have spent on a new car loan, due to Jorge R.’s and Richard Lucas Chevrolet’s business practices. As of today, my economic loss is at least $400 for the time I have taken from work. At least an additional $4,500 will also be pat of my loss if dealer does not do right allowing me to purchase 2010 Malibu LT prior 04-30-10 which is the date GM incentives end.
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Received: from 74.102.26.49 by cmsweb19.cms.usa.net (USANET web-mailer C8.MAIN.3.63L); Thu, 22 Apr 2010 05:13:46 -0000
Date: Thu, 22 Apr 2010 01:13:46 -0400
From: “Angel Llerena” Add to Address Book Block Sender
To:
Subject: Re: 72 months on $21,200 purchase price @6% Allow Subject
X-Mailer: USANET web-mailer (C8.MAIN.3.63L)
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Mr. Jorge Rios:
Per our conversation today, you spoke with CHASE representative today who did
not approve us for a new car loan using the numbers found below.
—— Original Message ——
Received: Wed, 21 Apr 2010 09:27:29 AM EDT
From: “Angel Llerena”
To:
Subject: 72 months on $21,200 purchase price @6%
Total Loan Amount: $17,844.00
My Monthly Payment (tax included): $295.72
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Total Loan Amount: $17,844.00
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Received: from 74.102.26.49 by cmsweb04.cms.usa.net (USANET web-mailer C8.MAIN.3.63L); Wed, 21 Apr 2010 13:18:00 -0000
Date: Wed, 21 Apr 2010 09:18:00 -0400
From: “Angel Llerena” Add to Address Book Block Sender
To:
Subject: How about CHASE on new for 18K amount? Allow Subject
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—— Original Message ——
Received: Wed, 21 Apr 2010 08:30:43 AM EDT
From: “Angel Llerena”
To:
Subject: My score is now 682 —Run GM again please
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682
Score Date: 04/10/2010
Lucas Chevrolet was my first choice and I am glad that I went there first. The sales consultant was very down-to-earth, friendly, and accomodating. This is an honest and fair dealership that has proven that they are willing to listen and focus on what the customer is looking for in a new or pre-owned vehicle. Lucas gets all high marks in my opinion and remember – always do your homework and bring it with you!
“I have a passion for SUVs. When I logged on to Lucas Cars’ online dealership, I was totally impressed by their dazzling array of cars, SUVs, vans and trucks from Chevrolet, Ford and Dodge. It didn’t take me long to decide that I wanted to buy a new 2008 Chevrolet Tahoe. And I got the vehicle with 3rd row seat at a special internet offer of $30,995. The entire transaction was hassle-free and got over in a very short time. I am glad I chose Lucas Cars.”