At DCH Lexus of Oxnard, it’s our mission to provide the drivers of Oxnard CA and surrounding locations with prestigious, luxury cars, SUVs & Hybrid Vehicles from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your exacting expectations as customers by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer in Oxnard, we go above and beyond to implement our expertise and experience to assist your every need.
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
I had routine service on my 2006 Lexus with 50K miles at Lexus of Oxnard a couple months ago. They recommended a transmission fluid flush which cost about $400 and I agreed to it, thinking I would follow dealership recommendations to ensure the life of my extended warranty. I just brought my car in for routine service at Lexus of Concord (in the Bay Area) yesterday and told them I already had a transmission flush. They thought I was mistaken because my car has a sealed transmission and was designed to never need a transmission flush for the LIFE of the car. They showed me the owner’s manual and it was clearly stated. They looked up my records and sure enough the service had been performed. Lexus of Oxnard took complete advantage of me as a woman. I called the service manager today and he immediately offered a refund but would not admit to wrongdoing. The fact he offered a refund without looking into the matter says to me he knows they were wrong and makes me wonder if this is common practice for them. I am appalled they would be so dishonest and unethical. I will never go back!