Lexus of Englewood is an Elite Lexus automotive retailer servicing the New Jersey, New York and Connecticut regions. Lexus of Englewood is conveniently located just 10 minutes from the George Washington Bridge, 15 minutes from Giants Stadium and only 20 minutes from New York City.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Jose Ramos
My Lexus of Englewood reviewWe worked with Jose Ramos from Englewood Lexus – NJ for a brand new Lexus RX 350 AWD.
When we wanted to make an offer, he refused to take our calls.
I must have left 5 voicemails to him without any replies.
Then when I submit my offer on the internet, I got a call from Englewood Lexus’ intenet sales manager and I told him that I was already working with Jose Ramos. He told me that Jose will give you a call to schedule an appointment.
It’s been more than 3 weeks, I still haven’t heard from Jose.
Very poor customer service.
I have already made my deal with other lexus dealer the next day.
I am sure Englewood will loose lot of business opprtunity because of sales person like Jose Ramos.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
My Lexus of Englewood reviewLexus of Englewooddefraud me and my wife and sold us non-genuine parts and services of Lexus.
1. Falsepromise – Financing person promised to provide a body protection servicefor appx. $700. I believed that the work would be incorrectly done by thedealer. However, later I found that the work was done by a third party. Irequested a partial refund, but they refused. I detrimentally replied on theperson’s promise and paid large sum of money, which is substantially more thanthe reasonable market price for the identical jobs. It is a unjust enrichment.
2. DeceivingSales practice – My wife bought a new car from them. She paid about $3,000 forthe entertainment package. When we picked up the car, the system was notfactory installed. They NEVER informed me of the third party product. We wouldnot have bought the system if we knew that the dealer would put a third partyproduct. Based on the entertainment product manufacturer, Rosen, the unit doesnot fit in my wife’s new vehicle. Englewood Lexus must have mutilated, without outauthorization, the vehicle. We believed that we were buying a genuine Lexus product,but the dealer intentionally concealed and defrauded us. One of the headset isNOT working already.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Gerard
My Lexus of Englewood reviewLexus of Englewood dropped the ball in filing for state plates, my temp tags expired and they had to scramble to file the papers. I went 29 days without being able to drive the car. They did not offer to help such as providing a loaner, they did not care, they accomplished their goal of selling the car. The salesman, Gerard was hands off, nice before the sale, but later I found out to be very dishonest.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Joe
My Lexus of Englewood reviewTwo weeks ago my baby turned 21. To celebrate, her grandparents and I thought it would be fitting to but her a new car. She graduates from college this year and she has been driving my old car without complaining, so she deserves it. The Lexus ES that we picked out fits her perfectly! Its black with black interior and the sales team, although not too interested in her preferences, helped her with the car. It seemed that instead of asking what color or style she wanted, she was asked if she has lots of friends, does she like doing outdoorsy type of things. In the end he figured she needed a 4 door, good on miles and medium amount of trunk space. I just want to say Thank you to Lexus of Englewood for helping us reward my wonderful Daughter!:rolleyes:
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Chris Vasallo
My Lexus of Englewood reviewExcellent service at this dealership, Lexus of Englewood. This was my first time coming here and although I was only prospecting, they treated me wonderful! When I first arrived there, my car was valet! What a nice surprise and it definitely earned points with me. I looked around at different cars that I liked and narrowed it down to 2 that I really wanted. My salesperson was Chris Vasallo and he was very helpful. I will be back to Lexus of Englewood to purchase my Lexus.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Chris Vasallo
My Lexus of Englewood reviewExcellent service at this dealership, Lexus of Englewood. This was my first time coming here and although I was only prospecting, they treated me wonderful! When I first arrived there, my car was valet! What a nice surprise and it definitely earned points with me. I looked around at different cars that I liked and narrowed it down to 2 that I really wanted. My salesperson was Chris Vasallo and he was very helpful. I will be back to Lexus of Englewood to purchase my Lexus.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Michael
My Lexus of Englewood reviewI just purchased a – is 250 Monday evening and was blown away by the great service and professionalism I received from my Lexus of Englewood. I have purchased several cars from other Lexus dealers and had horrible experiences. My salesperson was very courteous and extremely friendly in listening to my needs and wants. He also followed up on any loose ends of the sale to insure quality and dependable service. Keep up the good job Lexus of Englewood.