Honda of Dulles Dealer
Sterling New & Used Honda Cars, Trucks, SUVs and Hybrids
Honda of Dulles of Sterling, Virginia: 2011 Honda Cars and Trucks For Less
Honda of Dulles of Sterling Virginia is a Virginia Honda Dealer, specializing in new Honda vehicle sales and service for the greater Sterling area. Honda of Dulles has served buyers and owners in the greater Sterling area.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Keilan Palacios
My Leesburg Honda reviewLast year I purchased a CPO Honda Pilot. I took my car to Carmax to have it appraised and was informed that the entire passenger side of the SUV was had been repainted thus they gave me a greatly reduced quote. I sent numerous emails and left a phone message to Keilan wishing to discuss this as he’s the used Manager. I finally stopped by as he would not return either email or phone messages. Customer service implies just that, serving the customer. When you don’t respond you aren’t.
I stopped by this evening and expressed my concerns that I had been sold a CPO car that had been repainted which devalues the car. He accused me of slander, libel, and extortion. Yes I feel that having paid CPO prices for a car that had been repainted which would surely devalue the car was extortion. If Carmax was able to determine the car had been repainted, then Dulles Honda should have been able to determine that. I know the car has not been repainted in the year I have owned it. So that leaves two other possibilities: one the 150 point inspection done at Honda of Dulles is less thorough than Carmax’s once over or they didn’t disclose the car had been repainted. So this is not libel as libel is based upon lies. The discussion I had there was not slander either as that would also be based upon lies. Not that it appears Keilan know the definition of either. I suppose Carmax could have lied about the car being repainted but that seems a bit unlikely. Did Keilan acknowledge that they have no duty to disclose a car being repainted, you bet. Did he insinuate that I could have painted the car and then tried to extort money from them and setting a precedent for them being open to a future slew of claims, you bet.
Don’t think buying CPO means you shouldn’t worry… heck maybe you should have the car looked at my Carmax instead and find out for yourself if it’s the real deal.
Do I think a manager should accuse a customer of slander, libel, and extortion, well maybe it’s more what do you think. Would you choose to go a place like that? To each his own.
If anything, Keilan would be guilty of slander per se for accusing me of trying to commit a crime, extortion.
Disclaimer for the record: this is absolutely the opposite of “reckless disregard for the truth”, it is based up on my opinion, and these statements were made in a good faith and reasonable belief that they were true.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Mike Brown & Kurt Kessler
My Leesburg Honda reviewI had a sales contract for a new Honda Odyssey Touring (fully loaded) and 2 weeks AFTER our signed contract and they had my deposit — THEN they jacked the price ANOTHER $1600. I complained to Honda and they did nothing.
I tried to hold the salesman to the signed contract and he said that the contract I was holding was irrelevant and worthless, that they simply would NOT deliver the car they promised & that we signed unless I paid the additional $1600.
THIS DEALER IS DISHONEST!