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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
No
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Name of Your Salesperson
.........
My Lawrence Toyota reviewI was purchasing a Toyota 4 Runner from a private seller and had it inspected at Lawrance Toyota. The person I purchased the truck from was purchasing a new 4 Runner from Lawrance Toyota but that sale was contingent on the sale of his truck on open market to get more money out of the sale that to just receive Black Book value from Lawrance Toyota.
The service department was mad aware of this sale and reported that the truck had no issues to me. I asked for a report and the service manager informed me that they don’t give out a report unless they find something wrong.
The previous owner asked me if he could have Lawrance Toyota take care of the transaction for us because it would save him on the taxes for the new truck. I was fine with this and he payed the dealer fees for this service.
The next day a Lawrance Toyota representative called me and said that I they had me fill out the wrong paper work and I needed to come down that day or the next to fill out new paper work. I informed he that that would not be a problem and that I would fill out the new paper work when I came in to get my tags. She proceeded to tell me that the state won’t process the tags till I fill out the new forms. This was not the truth because the forms she needed me to fill out had nothing to do with the state.
The following week I took the truck for an oil change at Liberty Toyota and they informed me of several issues with the truck. One of which is a leak in the transmission. This should have been noticed by the tech at Lawrance Toyota since I payed them to inspect the truck. I had the tech at Liberty show me the leak and he did.
In short I would not trust the staff at Lawrance Toyota
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Matt Bliffert
My Lawrence Toyota reviewSad to read mainly negative reviews for Lawrence with Salesmans & Services. I’d just like to specify that my experience was through their INTERNET DEPT. and yes, a REAL internet dept that ACTUALLY communicated primarily via email/fax/&PhoneCalls.
09/2009
My attention was brought to Lawrence through Overstock.com’s Car Site. Yes, overstock, weird huh? And thru Overstock, you get a list of GAURANTEED Low competitive quotes that is contractually binding & they CANNOT Renegotiate. So it’s almost like walking in with a Buyer’s Worksheet, ..almost. Keep in mind, they might not have the car (Curry Toyota had the lowest @ 23.4 but they didnt have the car, and didnt care to get it), and if there are any xtr accessories on car not specified during your Overstock Quote, they CAN charge you more for it.
My Overstock quote was 23915 vs TMV 23700 vs Invoice 22700. But compared to other dealers offering 23.7 and 23.8, Lawrence was still cheapest Out-the-door after dealer fees ($8 InternetFee, 169$ doc fee, $150 NY Reg&Title) comparable to about 23600.
Matt Bliffert is who I dealt with. Great guy, very friendly, frequent followups daily to let me know what was going on w/ assurance they’re working on getting my car. There’s another Matt there so don’t get them confused. Willing to conduct paperwork via fax and email. No hard selling, just suggestions. No BS “required” options like Etching + a few more extras onthe car he didnt even bother suggested charging me since I didnt ask for it. RAV4+3rdRow in the specific color I wanted was extremely hard to find. There are at least 10 toyota dealers CLOSER to me and yet nobody was able to “find” it in the past 2 wks, yet Matt (&crew) found the car in under 24hrs after a few false positives and had it brought up to NJ 250 miles from Maryland in under the next 24hrs. with all the horror stories of relying on the dealer to “find” the car for the buyer, I was extremely nervous, but MattBliffert was extremely awesome about it. They say he was new there, so maybe he hasn’t turned to one of them yet but I hope he maintains his professionalism because the day before i went to pick up from Lawrence, A friend working @ the Toyota 4 blocks from me updated me that they recently got the car we wanted willing to sell for the same price, but given Matt’s dedication and friendliness in dealing w. us, we felt he deserved the sale and willing to drive an hr into Jersey w. a borrowed car to close the deal. And that was the great thing about it, the Buyer’s Order signed, downpayments and forms prefilled, insurance papers verified, Finance Rate agreed upon ALL via fax, email & phone done thru-out the 3 days at my convenience, only needing to come in to sign a few quick papers in the Finance office and pick up the car. F&I Natalie was also very nice, she was obnoxious and great with our 2 toddlers being there & VERY Patient. She wasnt pushy on options, and tried to be informative though she did withhold tiny bits of info, but she never lied as far i know, after all, she’s got a family to feed too, it’s her job to try and sell us things we dont need, but not by lying.
Again, this was an INTERNET experience, I can’t comment on the Staff on the Sales Floor nor in Service. Overall, read up, be educated and sound knowledgeable when buying a car and they’re less likely to try tricks with you. I hope their internet dept continues the great job so I can recommend any NY friends of mine to shop there.
btw, i DID buy their “Platinum” 8yr/75000mi Extended Warranty for $1500 because if I do NOT use the extended warranty by it’s expiration, we had signed an additional form that promises a FULL REFUND of $1500 within 60days or 2000miles of expiration.
i do NOT know if you can cancel the ext warranty within the first 30days and get a full refund, you should ask, and make sure the contract says so. and I asked, but I dont see it anywhere but was told by Natalie that ext warranty is considered used ONLY if it’s outside of the normal manufacturer’s warranty. be careful.
we purchased GAP as well, and had that cancelled within 30 days and got a FULL refund since we’re paying most of it off anyway and GAP only applies if it’s a “TOTAL LOSS”
Anything you can buy that you can easily cancel might be considered to sweeten the pot so your Finance Manager will be nicer and give better discounts or better financing rates. But remember, do so at your own risk. make SURE you see it in PRINT that you can cancel for a full refund.