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Purchased a new car in late April of this year 2013 and the car I purchased is Amazing the experience of Karl Chevrolet was not. Once the down payment was made the dealership was no where to be found, the woman I worked with was not knowledgeable about the car and gave me untrue information regarding features on the car.On 2 occasions when I was asking for some options to be included, Beth Karl told me not to get the because they were “ghetto”.
As I have not purchased a new car in some years, I had a few questions to be answered. My emails and calls to her went unanswered. I waited days for a response but to no avail, I finally had to speak to another sales person to get any sort of response which was just as frustrating. I threatened to cancel my car order on 2 occasions and both times they finally acted like they cared.
It’s been 17 months since I purchased the Camaro ZL1 Convertible and have had to bring the car in for repair 5 times due to the Tire Pressure Monitor System, Karl Chevrolet replaced my left rear tire in August of 2013 and since that tire replacement ,the problem with the TPMS has continued with the tire that was replaced. On Karl Chevrolet’s last attempt to fix the tire,I was told by the service manager, Jay Bradley, that they “think” my radar detector is causing the TPMS problem; and if it happens again with the radar detector, they will not fix it. To quote Jay Bradley “possibility of electrical interference from a radar detector or Wi-Fi is a very real possibility” .
I do not want “very real possibilities” when there is something wrong with my car that is still under warranty, I want facts. Karl Chevrolet has demonstrated to be unknowledgeable in the cars that they sell and also unable to repair them.
UPDATE
I finally got the Camaro ZL1 fixed, and it was not the Radar Detector or the Tinted Windows like your Service Manager Jay Bradley insisted & refused to service my car under warranty.
“you should know that the advice on the possibility of electrical interference from a radar detector or Wi-Fi is a very real possibility”
“We have made every effort to respond promptly to your needs. If for any reason the condition reoccurs without the presence of any other aftermarket electrical equipment in your vehicle please let us know immediately.”
The most frustrating part about dealing with your dealership as well as others is that I am the one who figured out what was wrong with the car not some certified GM tech. In the future before blaming customers & refusing to service cars that are STILL UNDER WARRANTY do a more thorough job & send your “techs” for the proper training.