Whether you’re looking for a new vehicle or would like to schedule a service appointment for your current vehicle, you’ll find excellent customer service from Jeff Belzer’s Kia.
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Worst service experience I’ve had with any type of company to date. They were on top of things until the moment that the paperwork was signed. After calling me multiple times per week before the sale, their interest disappeared. I scheduled an appointment to go sign the paperwork, pick up the car and sign the financing documents. I even called Kara Little, my sales person, before leaving to confirm the appointment. When I arrived,Kara was there but the loan officer with whom I had an appointment was not. I was put in a waiting room for 2 hours. After an hour, I started asking many questions, at which point they admitted that Jeff Frischman, the loan officer had not processed the paperwork and was not there. They were “working as quickly as they can.” After 2 hours, I had every employee approach me to “apologize” and tell me “it would be about 10 more minutes” at least 4-5 times each. No one took accountability. They all passed the blame on the person who wasn’t in the room. Over the phone, they assured me that the process would take no more than 15 minutes, since all I needed to do was sign 2 papers. Instead, it took 3 hours. When I demanded that they compensate me, they offered to fill my gas tank. When I got into my car to drive away, it was the ultimate slap in the face to see that my tank was only 2/3 full. They also did not have a copy of my owner’s manual, but they were going to mail it within the next few days. It is now 3 weeks later and I do not have the manual. The icing on the cake is their handling of the title and registration paperwork. I urge you..even if you are dumb enough to buy a car here, do not let them submit the title and registration transfer on your behalf. It may never get done. Again, it is 3 weeks later and I do not have my license plates. After an entire day of following up with both my DMV and Jeff Belzer, I finally found out that they just mailed the paperwork today. I spoke to Kara Little 3 times this morning, each time her lies growing more unique. At first, she told me that they couldn’t provide a copy of the title and registration application. The DMV demanded it. When Kara miraculously found and provided that and I took it to the DMV, but the DMV had no record of it being filed. At that point, I had to call Kara again, who provided me with a tracking number. I went on USPS.com to track the package, and there was no record. When I called back to ask why there was no tracking record, Kara stopped answering. 10 minutes later, the General Manager, Gary Lange called me and through my questioning, he eventually admitted that they were just mailing the title and registration application today, even after they repeatedly told me this morning that it had already been mailed. If they would have told me this the first time I called, I could have avoided an entire day going back and forth to the DMV. When I asked Gary why Kara would lie, he said he couldn’t give me an answer. I asked if I could speak to her, and he told me that anything that I needed to communicate could be done through him. He continued to just be sarcastic and unapologetic. I regret giving this company a minute of my time and a dollar of my money. Jeff Belzer, Jeff Frischman, Kara Little and Gary Lange are dishonest people with no business ethics and abysmal customer service standards.