Welcome to The Autobarn Volkswagen of Mount Prospect , your conveniently located Chicago Volkswagen dealer. You can look forward to special treatment, friendly sales staff and a comprehensive parts and service department. With our customer VIP program, free car washes after purchase and loaner car service, you will see why we are the #1 VW dealer group in the Midwest. Stop in today to view one of our beautiful new or used Volkswagen models: Beetle, CC, Eos, Golf, GTI, Jetta, Jetta SportsWagen, Passat, Passat Wagon, Routan, Tiguan, and Touareg near Chicago.
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Sasha
My Autobarn Volkswagen reviewAfter some haggling over my trade in, I shook hands with the Salesman on what I “though” was a done deal. I was going to take $16000 for my trade-in. A little less than the Kelly Blue Book value. After waiting about 2 hours for the dealership to locate the vehicle. By the time I got to signing papers I had been at the dealership for 5 hours. This was now after 9pm on a Monday night. I was rushed through signing papers, without the slightest explanation of the numbers I was signing for. Stupid me, thought that the deal I had worked out with the salesman (Sasha) was the one that was on the paper. I did not take delivery of the car that night. When I got home, I looked at the finance paper and noticed that the trade in was being taken for $14000. $2000 less than I was told. 1st thing in the morning, I called and after going back and forth on the phone for a few hours, I was basically told that, what I had signed was what the dealership was going to do. I had no choice but to take it. So, I am telling EVERYONE I know, DO NOT TRUST ANYONE AT THE AUTOBARN VW OF EVANSTON! They will tell you one thing and unless you catch them at it, they will screw you over.
AND! I paid for something called an “Autobarn” package. They treated my leather seats with fabric protection???? How do you do that?
Go to City Volkswagen. They are at least honest and upfront with you!