Auffenberg Kia is your Cape Girardeau Kia, Jackson Kia dealer, and Sikeston Kia dealership serving as your Missouri Kia dealer. If you’re anywhere in Southeast Missouri and you’re looking for a new or used Kia, we can help you find just what you’re looking for. Looking for a new Kia Forte, new Kia Soul, or new Kia Sportage? At Auffenberg Kia in Cape Girardeau, Missouri, serving Jackson, we go the extra mile to find you the perfect new or used Kia car, SUV, van or wagon. If you’re looking for a Missouri Kia dealer, browse our selection of new and pre-owned vehicles, make an appointment with our service department, order parts or request financing online and remember we are your Kia dealership for Missouri.
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Joshua Pace
My Auffenberg Kia of Cape Girardeau reviewSo you would like to know how my experience was with your dealership. This has been the WORST and most stressful experience ever. I was lied to multiple time by multiple people and in the end screwed out of $1,460.00. So let’s start from the beginning…
First off I was sold a 2014 Kia Soul when I thought that I was getting a 2015 Kia Soul. But that’s ok I let that slide since new is new. However, now is when the real lies start. When I came in I told my sales person (Joshua Pace) that the only way I would buy a car was if my monthly payment stayed the same, if they paid off my car, and if they paid my sales tax. Once Joshua ran some numbers I was told and I quote “Your car is worth $7,550.00, and you owe $10,200.00, on it. But what we are going to do is pay your car off.” He never said how it was going to be paid off. It was not until a few days later I looked at the paperwork and noticed that my car had not truly been paid off. They had given me $7,550.00 for my car plus a $1,250.00 rebate and then stuck me with the remaining $1,460.00 that was owed on my trade in. If I would have been told this the day I bought the car I would have said NO DEAL.
Armed with this new information and highly upset as well, I returned to the dealership and spoke with Jeremy Mouser. He tried to tell me that it was paid off and offered to show me the check they had mailed to Kia. I understand how sales works and it’s a numbers game, but the bottom line is I was not told that I would have to pay the difference in what my car was worth and what I owed on the car since I was told “we will pay your car off”. After I said that I wanted to return the new car and get my old one back, he said let me see what I can do. Then he told me that since the car I traded in had gap coverage and a extended warranty that I would be getting some money back from that. This was the first time I had heard of this, and I can only assume that I was not going to be told about it if I had not got upset and tried to return the car. Jeremy ran some figures and estimated that I would be getting about $1,000.00 back from the dealership where I purchased my trade in from originally. He told me to contact the dealership where I had purchased the car and see what info they needed so I could get that money back. I did and called your dealership back and told them to fax a mileage statement to the dealership where I purchased my trade in from. I was told they would handle this. The next day I followed up to see if the original dealership had got the fax. They had not. So I called your dealership back and asked them to send it again. This back and forth went on for about 2 days until I finally got fed up and asked the title clerk if she could help me. She said that if I faxed a copy of my paperwork that would work fine. So again your staff of Jeremy Mouser, Joshua Pace, and Matt the floor manager were all too stupid to think of this or just wanted to screw with me some more.
In ending I will never purchase another car from your family of dealerships as long as I live. Until I receive my $1460.00 that is owed to me I will continue to file complaints with Kia Corporate, the Better Business Bureau and local media outlets.