at our Columbus region dealership. Come visit us to test drive a vehicle, speak to one of our experts, or discuss financing opti ons. You can also call us at (800) 543-5985. Hatfield Kia provides quality vehicles from Kia to the Reynoldsburg and Dublin area. Our large selection ensures that we have a vehicle for everyone, no matter what it is you’re looking for.
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We purchased a 2012 KIA Sedona EX, with optional features provided at an additional cost. We were actually sold a 2011 Sedona EX with 2011 options at a 2012 price. The actual options for a 2012 are different, specifically standard Bluetooth. Our vehicle manuals indicate options for a 2012, but none of the electronic options installed match our manual at all. We have also received pamphlets in the mail from KIA indicating how to use our Bluetooth, a standard option on all 2012 Sedona vans regardless of model.
We were pressured to purchase the van the day we drove it by both Susan and her sales manager. The sales manager tried to “guilt us into buying at first, then switched to making us feel stupid for not being able to answer his questions to his satisfaction about why we were not buying that day. The prices of two vans we priced that day increased when we allowed them to factor in our trades. The fast talking and sales pressure prevented us from making the decision to purchase that first day as well as the second visit. Everyone we spoke to argued with us at least once during our process.
I was finally sent an E-mail from Susan with a break down of vehicle prices with rebates, taxes, fees, trade-ins, and final price. It is provided below copied from the E-mail I received from Susan.
Red Sedona EX grey leather interior with DVD
34,390.00 msrp
4,000.00 in rebates
2,190.00 our discount on the van
28,200.00 what we are willing to sell you the van for
3,500.00 trade in for van
10,800.00 trade in for sonata
10,080.00 payoff on sonata
1,225.13 taxes
250.00 doc fee
33.50 registration fee
zero money down
total out the door cost with trades is 25,488.63
payments are 449-459 for 72 months with approved credit
We countered with an out the door price of $22,500 which had to be approved by Ryan Belcher, General Sales Manager for Hatfield Kia. He counter offered and we accepted a price at $23,600 with a stipulation that we obtain bank financing through them, his rational was that Hatfield would recoup some of the loss they incurred selling the 2012 Sedona at this price. We initally did not agree to his terms, but ended up taking his deal.
During our closing the finance specialist offered to upsell us several insurance and optional service options at “his” price after quoting us initial inflated prices. We chose to purhcase the GAP insurance to protect our investment in case of total loss. This was added to our loan, increasing the monthly payment by and additional $5.
We did get the price we were asking for, and we were treated far better a Hatfield KIA than at other dealerships in the area. We just wanted to share a few of our experiences and the fact that we were not sold a new 2011 Kia Sedona, not a 2012 KIA Sedona. We paid for a 2012 Sedona, but when we trade it in we are going to get trade in value for a 2011. If your sales staff offers you a Sedona without Bluetooth as a standard option, it is not a 2012 regardless of model, it is a 2011.
Do not buy “As Is” we bought our college bound daughter a Used Dodge Neon paid cash that day and have already put over $1000.00 in repairs to a new radiator system and now the panel board is going out,, very disappointed,,, will never trust “As Is” again. Just wanted to share this.